The pool and spa facilities are not included in the hotel booking price, for a couple this is an extra £80 per night. It was my fault for not thoroughly checking beforehand, and the booking.com description with "extra charges" looked to me like it meant there was the possibility of special treatments which cost extra, which is normal. But no, it will cost each person £40 a night to have pool and jacuzzi access. Not the best considering the supposed 5 star rating and base price. We paid for one night before we realized it just wasn't worth it, but charged us at the end for every night anyway. It was refunded later but that assumption felt scammy to me.

The staff were very pleasant and lovely, welcoming and professional. The surrounding area is great for discovering some quintessential English countryside and heritage, I think we found around 5 or six amazing castles/manors with gardens in the nearby area just a short drive away.

Stayed in April 2025

I booked a garden room. But there is no actual garden so it was a complete waste of money. The food in the restaurant was no better than supermarket ready meal.

The staff were very polite.

Stayed in April 2025

Price of the dinner, more than Ritz London. Bottle of still water 9£, corn fed chicken 32£, soup of the day 11£, desert 12£, the cheapest glass of wine was 12£… plus service charge of course. Total for 2ppl with 2 glasses of wine 170£

Staff was amazing, spa was relaxing, it smelled nice everywhere, building is amazing …

Stayed in April 2025

Food was on the pricey side I felt.

Location. Rooms. Bathroom. Spa. Quiet. Lovely staff.

Stayed in April 2025

The rooms are a bit dated and the quality of the food was lower than I expected.

Steam, massage, dinner and breakfast

Stayed in March 2025

The staff in the restaurant were very slow

The welcome and the beauty of the house

Stayed in March 2025

We were grateful for the upgrade but felt the room was a bit tired and updates are needed. There was not a turn down service that we were aware of.

The Hotel is beautiful and the drive up the long driveway is impressive. We loved the facilities, the bar and the room. The food was excellent.

Stayed in January 2025

The spa felt a little neglected, the first room I stayed in was not up to the usual standard. I was moved and the room I had was much better.

Gorgeous place, wonderful staff and a great welcome.

Stayed in February 2025

It's quite a small pool area considering that there are a lot of guests. Was very busy and couldnt get a bed to sit on.

Cosy room, nice spa and champagne bar.

Stayed in February 2025

The staff was polite, the rooms were a bit outdated and lacking some attention to details but overall comfortable. The spa facilities were also a bit outdated with possibly too many people.

The staff was polite and the atmosphere in the evening was good.

Stayed in January 2025

If the AA inspector visited the night we did, this place would lose at least 2 of its alleged 5 stars. Unheated dining room, grease strained menus, restaurant sign crafted by a child, cold mashed potatos, cold gravy, barely heated sauna, tepid jacuzzi, the worst coffee at breakfast...

The bed was comf.

Stayed in December 2024

Spa starting to look a little tired.

Service was superb in every area of the hotel.

Stayed in December 2024

The room was very tired ! I don’t like the room it was supposed to be a big comfy room but it was just an old small room for a 5* hotel I think the room needed much improvement!

Location , facilities was ok !

Stayed in December 2024

Over 1h wait for the cooked breakfast. Short on staff in.the restaurant for dinner and breakfast. Tea/Coffee station in the room located on a strange shabby block if furniture. Really shouldn't be like this in a high class hotel room. The nice double shower in the bathroom needs decorating as paint is flaking off.

It's a lovely place in a beautiful setting. Generally nice and comfy rooms and suites. Spa and treatments are enjoyable if not too busy.

Stayed in December 2024

Price

Spa atea

Stayed in December 2024

- Cold pool - it's quire refreshing to go for a a quick intensive swim, but too cold for a relaxing floating and slow paced swim - Lukewarm jacuzzis - both indoor "hot" tub and outdoor shared jacuzzis were lukewarm at best

- Style of the property and its facilities - Location is convenient for a weekend getaway - Electric vehicle chargers - There are bunnies living in the park surrounding the property

Stayed in November 2024

Nice location and room upgrade. Friendly staff.

Stayed in September 2024

Marble floors in spa dangerously slippery made worse by slippers- take flip flops. I had booked a small attic double but had a good sized room with excellent bathroom although windows were obscured due to banks of a/c units outside. Did not matter to me as arrived in the dark but would want to know about this if staying when longer days or wanted to open windows.

Attentive service, lovely log fires even early in the morning, spa with good facilities and good size pool. Evening meal exceptional

Stayed in December 2024

On arrival, the electric car charging points wouldn't connect to my car - tried several times and wasted 30 minutes when already late at night. 70p per kw for a slow charger is beyond expensive. Rooms and corridors/stairways looking like they have had their day with regards to wear and tear. The breakfast was average, on my second morning the boiled eggs were so over done they were inedible and didnt allow time to send back so realistically breakfast didnt happen that morning.

The bed was very comfortable and the rooms very clean. Staff were all very friendly

Stayed in December 2024

Poor service at dinner only. Pools inc hot tubs Luke warm including the outside jacuzzi.

Friendly staff. Great location

Stayed in November 2024

The food for breakfast was not as good as we expected. And also the afternoon tea could have been more exceptional than it was for the price.

Hotel was nice and clean, very luxurious,

Stayed in November 2024

No subtitles on television for deaf people.

Stayed in October 2024

Everything is extra, nice property but will cost a lot for a nice time.

Stayed in October 2024

The restaurant was tired and didn’t live up to the standard of the rest of the hotel.

The reception staff were incredible, so friendly and helpful.

Stayed in September 2024