Was hard to book in a treatment if you booked a stay last minute

The spa changing room had all lovely products to use and was really clean- felt comfortable to get ready there

Stayed in September 2023

Spa was very busy. As the hotel charges extra for the spa, it might be better to have allocated timeslots to ensure a pleasant experience for everyone. Breakfast quality was really poor. Never received in room slippers or newspaper after the hotel said they'd provide. Not a big deal, but if you offer and promise something to guests, it's disappointing to not deliver.

Great facilities and grounds. Room was spacious and clean.

Stayed in August 2023

Hotel is located in the remote countryside area far from local amenities.

Antiquity and the coziness of the hotel & rooms interior was awesome! Breakfast was nice and with variety of choices that can be added to the deafult option. Staff was very friendly and helpful, we requested to change one of the rooms due to bad smell and the reception staff was quick in replacing that with another room.

Stayed in August 2023

That it is 5 star and the pool/spa is not available enough for kids. (My solo teen looks adult) 7 am is not ideal! Could extend that time for indoor facilities without much impact on the spa. Otherwise they can't advertise that they meet that criteria.

We loved the room, the surrounding gardens, the outdoor eating space, spa. Breakfast was good and exceeded a previous review. The staff are friendly and incredibly helpful.

Stayed in August 2023

Unfortunately our room hadn’t been cleaned properly in between guests as personal items had been left in the drawer next to the bed. Called reception and someone came to collect items promptly but room not cleaned again. Areas of the hotel could do with an update as grouting mouldy in bedrooms and wallpaper/paint flaking in hallways.

Spa and grounds are well kept and staff are super friendly and helpful!

Stayed in July 2023

gardens - could have been better gym - limited range of upper body machines

great location, comfortable hotel, great staff

Stayed in August 2023

As a place that is 5 Star and highly praised particularly for the Spa I felt let down by the room. The bathroom was lovely indeed. However I paid extra to upgrade and the bed which was two single beds put together to make a super king was really uncomfortable. You could feel the joint in the middle. For the price of the room alone I was expecting the best sleep of my life and personally it was not at all comfortable. There wasn't a mini fridge which would have been nice so we could of had a drink or beverage overnight. The wallpaper on the walls I could of done a better job myself to be honest. You can see the spacing between the wallpaper in some parts of the room. There was no built-in AC just a portable AC unit which you had to plug in. The window was so stiff it took me and a member of staff to push it open. I was also surprised that the Spa area wasn't included for the price you pay when staying the night especially as it's a Hotel and Spa. Overall it was OK but I've stayed in better rooms for less.

I like the friendly staff who were welcoming and attentive. I requested a romantic gesture for my partner's birthday in the room prior to arrival which they obliged and it was really nice. The spa was nice 🙂

Stayed in August 2023

for the price we would expect the pool and spa facilities to be included as in most other hotels we have stayed in , not have to pay £20.00 per person , it was too expensive for small steam room and pool.

rooms were overall nice, we had 2 rooms , "monkey puzzle" was lovely better condition than "maple" the other room which was dated and a little shabby , but overall good sized rooms and bathrooms, comfy beds, views nice from rooms ,they upgraded us and staff were very helpful, keen to please the bathroom in maple was again tired and blocked shower, with flies , but the other in monkey puzzle was spotless food was good and staff very nice.

Stayed in August 2023

Bar prices and no bubble bath products!

Spa facilities and luxurious rooms. Lovely countryside location.

Stayed in August 2023

Nothing

Love the location, the grounds and building are beautiful..

Stayed in August 2023

Having to pay extra to use the spa facilities

Location , spa, room was lovely, dining room and breakfast

Stayed in July 2023

The spa was lovely but only because we paid for early check-in so had a couple of hours there to ourselves. After 3pm the pool became extremely crowded Breakfast was unfortunately appalling - anyone who doesn't have it included in their room rate shouldn't pay for it The room where we had our massage was quite cold and not particularly atmospheric as the music was very quiet

We had a really nice meal in AG's restaurant. The service was excellent, and vegetarians are well-catered for - which is not the case at many spa hotels and was a key reason for us choosing to stay at Alexander House. I'd also really recommend the champagne bar - excellent cocktails! The room was clean and comfortable.

Stayed in July 2023

Beautiful grounds and historical buildings. Proximity to. LGW

Stayed in July 2023

The rooms are very decent size and comfortable, but the views are not nice and the balcony is not private at all so you can't really use it.

The area and gardens are stunning

Stayed in July 2023

Regrettably, as a sizable family group commemorating a special birthday, we encountered issues with other guests who had a low tolerance for noise levels, despite our relocation to a different area away from the main building.

The surroundings were truly exquisite. The accommodation was flawless, equipped with state-of-the-art amenities that perfectly catered to my needs. The decor was breathtaking, and the bathroom facilities exemplified a harmonious blend of elegance and modernity.

Stayed in June 2023

Nothing

It is an excellent place to get away.... Loved every second. The hotel exudes style, class and peace. Heaven

Stayed in July 2023

We paid for a spa suite which was nearly £500, however without realising and thinking it would be included, we had to pay an extra £20 per person per day. So for a one night stay we had to pay an extra £80 which was quite disappointing.

Cleanliness, the staff were fantastic and friendly. Spa facilities were also fantastic.

Stayed in June 2023

service could have been slightly better, especially for a 5 star hotel. garden suite didn’t have a garden, only a terrace looking at a fence. no view despite being generally surrounded by fields.

spacious room (luxury garden suite), very good food at dinner time. great cocktail bar.

Stayed in July 2023

We didn't realise that the spa and swimming pools were not open to under 18s. There was a lot of confusion surrounding our check-in. We were promised an early check in but then the staff at the desk denied any knowledge despite email correspondence and also talking about it to them on arrival. There were also some errors to the service for our dinner and at breakfast. They brought the wrong meal and also omitted a drink.

The rooms and bathrooms were spacious and very comfortable. The lounge areas in the hotel were very relaxing.

Stayed in June 2023

nothing

spa

Stayed in May 2023

A pity that my son was not allowed in the spa, but I understand that adults would like their time out without children.

The room was very comfortable with everything that we needed. The breakfast had a nice variety and we loved the pastries! The gardens are lovely and it's so nice to be able to have a short walk around before leaving. Even though the hotel was fully booked and very busy, the hotel staff made sure that we were sorted out with toothpaste and a plug to charge my mobile.

Stayed in June 2023

internet was not good. An issue when you travel for work

Stayed in June 2023

Dinner menu limited and expensive

Breakfast great, pool lovely, spa staff very friendly and helpful

Stayed in June 2023

Massage and pedicure in the Spa was very good. Nice pool (depending on noisy people!) Room was rather small for the price. Food was good. Staff very helpful. It's probably lovely in the summer months as beautiful grounds.

Stayed in May 2023

the lift: small, old fashioned and slow!

lovely rural setting, historic building extremely well maintained and a great garden for summer evening drinks. our room ( Marlborough) was spacious, well decorated and furnished and blissfully quiet. food was very good quality and the vast numbers of staff were exceptionally friendly and helpful.

Stayed in May 2023