we have stayed many times over the last year and would like to see a change to the evening menu

we stay regularly and love the spa

Stayed in February 2024

The noise from other guests. Such a shame some people are so inconsiderate of others. Kept awake until 1am, then woken by the room next door about 5. Completely ruined the relaxing night away . Came home early to sleep

Spa, location, restaurant

Stayed in February 2024

I like the decoration it’s blended between modern and old-fashioned The service was brilliant all the way through

Beautiful country property very clean and tidy

Stayed in February 2024

The room was very expensive for the cleanliness of the bed, found what looked like pubic hair and some stains in the sheets.

Great setting, stunning building.

Stayed in December 2023

Staff very friendly, room and room service excellent

Stayed in January 2024

Dirty room meant to upgrade and wasting time having to ask for room change. For such an expensive room you expect cleanliness. Spa should be included as it’s a spa hotel

Stayed in January 2024

Beautiful hotel ,excellent facilities and wonderful customer service

Stayed in January 2024

The fact we could only stay for one night!

Staff were excellent and extremely helpful, the room was cosy and lovely! Swimming pool facilities were excellent and the food was absolutely gorgeous.

Stayed in December 2023

A little more tea in the room 😉 AND when I asked for extras the staff were quick to fill up the rooms supply.

I absolutely love staying here - it’s my go to place for a little working retreat. The perfect blend of fabulous location, gorgeous rooms - fantastic staff and of course the spa 💖 and for me the perfect mix of business and pleasure 💖 I’ve stayed for both and run a fantastic leadership day here too - highly recommend for any and all 💖

Stayed in December 2023

Nothing, everything was perfect

Just everything when on arrival we got upgraded to a Garden Suite and when the butler took us to our room we was blown away.

Stayed in November 2023

The service for an alleged 5 star hotel was hit and miss. Having to pay over £10 service for room service is outrageous especially based on room rate and price of food

Lovely location

Stayed in December 2023

the only downside was the food even though the food was very nice it was never hot and i had to send it back on occasions because it was stone cold , it was always just warm enough including the breakfast the spa was nice except that the lady doing the massage was very rough even after being told to ease up

Stayed in November 2023

I felt the room was not value for money. it was small, and also very hot. No air con and unable to open any of the windows.

Lovely location, clean hotel, bar area was nice and relaxing with good sitting areas.

Stayed in October 2023

N/A

Very clean and well presented Staff very accommodating and helpful

Stayed in October 2023

Very expensive for what I got

You didn’t stay in hotel only facility outside breakfast was cold and not much choice

Stayed in October 2023

Beautiful place clean very well maintained , went for a 2 spa break…. Wasn’t availability to book any treatments which was disappointing but used the facilities which u had to pay extra for. room was amazing so comfortable clean our dog stayed too and absolutely lived her stay too and the food deliciously tasty …. Staff were attentive and helpful

Stayed in September 2023

Nothing

Beautiful grounds and rooms

Stayed in July 2023

Na

Beautiful rooms with complete amenities. Everything was clean and neat. Perfect

Stayed in September 2023

Luxurious hotel & friendly, efficient staff

Stayed in September 2023

Unfriendly incompetent staff, unable to resolve problems or offer a professional service. Poor quality of food and drinks, which were overpriced, lift not working and essential basics (such as hand soap and dressing table) missing in our suite

Beautiful house with lovely spa in nice grounds

Stayed in September 2023

No issues with property.

Amazing looking property with great facilities.

Stayed in September 2023

The bicycle brakes need some maintenance/ adjusting. It would also be great if the bicycle seat heights could be easily adjustable.

The room was amazing, breakfast was great and the attention from staff incredible. It was a wonderful stay

Stayed in September 2023

Room like a sauna told lady number of times tried giving me better room at cost of £500 extra which wasn’t visible apart from that it was ok

Nice property spa was nice

Stayed in September 2023

as we arrived, after checking in late at 10:30pm, we were told by James that we cannot stay beyond our checkout hour 11.00am and we had to leave the premises. initially we were planning to check out as required at 11:00am and pay to stay at the spa till 5:00pm but were told to speak with the spa staff the next day and that this would have been difficult to achieve. we learned that there was no issue to stay at the spa the next day, however we left the spa earlier than planned due to spa conditions (our eyes were burning due to too much chlorine in the water, walls in the showers were slimy and there was mould apparent on the bottom of the showers, my husband had a spider crawl on his beard while we were in one of the hot spas) same as last year, on this occasion we were upgraded to a room on the top level, however this room had a continuous buzzing sound all through the night, as if an airplane was hovering above continuously, coming from the vents and aircon system. I told staff, they could not do anything, they did not even have ear plugs to spare. stayed in the Silver Bitch room. we won’t return. also, as we arrived, in the bathroom we found a used piece of sope on the tub handle … overall not quite what we expected.

location was fine, close to Gatwick Airport, however when we arrived, as we were stopping at the entrance, a staff was walking away so there was no one at the front desk for a while to check us in.

Stayed in August 2023

Very little and nothing important.

Lovely and extensive grounds. Very dog friendly. Lovely comfortable room, bathroom and facilities generally including restaurant.

Stayed in September 2023