746-768 Garstang Road , Preston, PR3 5AA, United Kingdom
#10 of 18 hotels in Preston
Guests' ChoiceBased on 1534 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.6
Staff
8.9
Value for money
8.3
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 11, 2023
David
United Kingdomvery limited malt whisky selection!
Excellent spa facility. Warm welcome at reception.
Stayed in March 2023
Reviewed: April 10, 2023
Andrew
United Kingdombreakfast not the best
room was nice clean and modern, bathroom was as nice, really friendly helpful staff, plenty of parking
Stayed in April 2023
Reviewed: April 10, 2023
Sam
United KingdomHot drinks at breakfast was awful.
Everything was perfect apart from breakfast experience
Stayed in April 2023
Reviewed: April 4, 2023
Angela
United KingdomThere was no information in the rooms e.g about facilities and local attractions
The room was nice
Stayed in April 2023
Reviewed: March 31, 2023
Gemma
United KingdomWasn't impressed on the breakfast
Clean and very pretty. Friendly staff.
Stayed in March 2023
Reviewed: March 26, 2023
Jane
United KingdomThe noise in the room with a function going on in the hotel was a surprise for the room being a suite. We were advised the function would be finished at 12.30 but it was after 1am Also no telephone in a suite was unusual as we did need to get in touch with reception
The location and parking good. Cleanliness of the room excellent
Stayed in March 2023
Reviewed: March 18, 2023
Derek
United KingdomThe corridor leading to leisure facilities needs updating - very dull and smells strange
Staff excellent, room quiet and comfortable, leisure facilities really nice and clean. Lovely relaxing short break
Stayed in March 2023
Reviewed: March 15, 2023
Danielle
United KingdomNothing.
Room was clean and comfortable. Breakfast was delicious. Service was excellent. Reception staff extremly helpful ordered a taxi for me to attend another venue for family wedding. Staff where courteous and accomodating. Breakfast staff where polite and helpful
Stayed in March 2023
Reviewed: March 13, 2023
Carol
United Kingdomthe location , not a shop for miles
hotel was beautiful, lovely and clean ,food was delicious and staff were so so nice .
Stayed in March 2023
Reviewed: March 8, 2023
Peter
United KingdomAll good
Breakfast great , Chloe who organised our event was outstanding
Stayed in March 2023
Reviewed: March 1, 2023
Susan
United KingdomNice surroundings, pleasant and helpful staff, clean room, spotless linen.
Stayed in February 2023
Reviewed: February 27, 2023
Jackie
United KingdomNot relevant
Stayed in February 2023
Reviewed: February 26, 2023
Mcilvogue
United KingdomDining area. Offered a table in an area that was cold and on a walk way
Rooms lovely staff friendly
Stayed in February 2023
Reviewed: February 23, 2023
Samantha
United KingdomAnnex doors very noisy, partner didn't get much sleep.
Food, up to date decor, gardens, staff
Stayed in February 2023
Reviewed: February 22, 2023
Malcolm
United KingdomStaff very professional and helpful. Buffet breakfast is very good
Stayed in January 2023
Reviewed: February 21, 2023
Nicola
United Kingdomno plug points by bed
spa and gym excellent. handy for first trust hospital
Stayed in February 2023
Reviewed: February 21, 2023
Loredana
United KingdomNothing to report.
I was very pleased with the room that we've booked. I really liked the welcoming atmosphere. Both the room and bathroom were modern, spacious and nicely decorated. The beds were very comfortable and the king suite offered generous space for a family of 3. We did not have the chance to try the food in the restaurant. Perhaps next time. Helpful and kind staff in Reception. They were happy to accommodate our requests. Generous parking area. Good spa & leisure facilities. The communal changing room is absolutely fine as there are closed shower cubicles and changing booths. The complimentary bathrobes, slippers, sweets & bottles of water in the room were a very nice touch. Thank you!
Stayed in February 2023
Reviewed: February 20, 2023
Suthers
United KingdomRoom for Improvment on clenliness in the room
Not to busy and food was great pool and sauna was excellent
Stayed in February 2023
Reviewed: February 17, 2023
Nika
United KingdomThe room I had booked was separate to the hotel (I didnt realise this). When using the pool- there were shared male and female changing area.
The staff were welcoming and accommodating. The room was clean and bed was comfortable. I used the gym in the morning
Stayed in February 2023
Reviewed: February 16, 2023
Msjillyr
United KingdomThe bathroom tiles were a little grubby and the room was away from the main hotel
The bed was big and comfortable, and the room was warm
Stayed in February 2023
Reviewed: February 16, 2023
Sarah
United Kingdombreakfast was not well organised. Had to wait 15 minutes for fried eggs and scrambled eggs to be topped up. Also had to wait 20 minutes for tea.
room was nice and spacious.
Stayed in February 2023
Reviewed: February 15, 2023
Sarah
United Kingdomsuper king duvet inside a king size cover ! red hot towel radiator stayed on all night very close to toilet no sofa in the room despite one on pictures of executive room
lovely building room nicely appointed with super king sized bed- very comfy. nice rainfall shower. food is restaurant very good. staff all very friendly
Stayed in February 2023
Reviewed: February 13, 2023
Haley
United Kingdomsome areas of the room could benefit from updating
Quiet, restful area - excellent customer service, good breakfast and option to check out later, available, and kindly accommodated. Fitness and wellbeing facilities well managed and clean - quiet, and with space enough to comfortably move around
Stayed in February 2023
Reviewed: February 12, 2023
David
United KingdomThe bed was hard and both felt ill after having breakfast there
The location was good
Stayed in February 2023
Reviewed: February 2, 2023
Marc
United KingdomI was more than happy with the whole experience.
Very efficient boking and then check in was smooth.
Stayed in February 2023
Sispony, Andorra
Chumphon, Thailand
Reutlingen, Germany
Gainesville, US
Pörtschach am Wörthersee, Austria
Zurich, Switzerland
Aberdeen, UK
Metz, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content