Nice breakfast, good choice and great ingredients.

Stayed in November 2023

The bathroom although huge and well appointed wasn't sparkling clean especially inside the shower.

Super helpful friendly staff. Enormous rooms! So accommodating to me and my spaniel. We loved it.

Stayed in November 2023

Poor customer service by bar staff they obviously were not happy in there work no thank you when giving change back or a smile very disappointing

Food in restaurant 1st class breakfast good also christine customer service in restaurant was exceptional and breakfast also bar staff scruffy and misserable no customer service skills need re_ training

Stayed in November 2023

Our bathroom had a bath in it which my husband struggled to get into, in order to have a shower. I am sure I could have moved but it was late in the evening when we arrived so we didn't challenge it. There were a lot of wasps in the men's changing rooms so we let our grandsons use our room to shower and change. Reception informed me that they were trying to deal with it.

We were appointed a ground floor disabled room which I had requested. The room was lovely, very big with a sitting-room separate to the bathroom and bedroom. The room was lovely and warm, and the television had a freeview tv. There was lots of lovely towels and pillows. Lots of hangers provided in the wardrobe. Our grandsons were allowed to swim in the heated swimming pool which is lovely and use the sauna and spa. Towels were provided to them which was lovely . They loved it. We had drinks in the bar which were lovely and reasonably priced and the staff were very friendly and nice. Even serving us while they cleaned up as there were no other customers. Loved all the Halloween decorations.

Stayed in October 2023

The room was nice but getting a little worn andtired. E.g the sink was cracked

The food was excellent. The Suite was spacious and comfortable.

Stayed in October 2023

Very good all round.

Stayed in October 2023

The reception staff couldn't be bothered. One lady walk straight past and the other didn't tell us about he facilities, breakfast etc, very poor greeting

The Artisan Restaurant is lovey, breakfast was ok however the tables are too close together. Plenty of choice on the buffet but didn't appear to be choices of eggs etc.

Stayed in September 2023

slightly dated musty smell

lovely swimming pool spacious rooms friendly staff exceptional restaurant

Stayed in August 2023

It was getting a bit dated - perhaps needing a little cosmetic attention.

Large car park, comfortable and spacious room, pet friendly, swimming pool and sauna etc.

Stayed in September 2023

Had a problem with radiator not working. This was fixed at 9.30 pm after second request. It only required ‘bleeding’ to work efficiently.

Check in, breakfast, room was spacious.

Stayed in September 2023

The Heating in the room radiator only part warm, very cold ,

Stayed in September 2023

The suite, though lovely, was dated and in need of a refurb. It seemed like they had started refurbishments throughout the hotel as some parts look quite modern and others still dated, so I think this is in a work in progress.

We booked a suite, which was a lovely and spacious room. The room was very clean along with the leisure facilities which were also spotless. The afternoon tea was lovely, will definitely be returning :)

Stayed in August 2023

Please take the following comments as 'constructive criticism'-The bar area was empty, apart from one table with 4 people on, when we went in for our afternoon tea,. But for some strange reason, we were seated right next to them, even though there were loads of empty tables. Now, no offence to these people, but fortunately, they went within a short time, so that was fine. However, low and behold, another couple came in for afternoon tea shortly afterwards and they were seated right next to us. Once again, no offence to these people but, it just seems strange for staff to seat us 'on top of each other' when the place was otherwise empty.

Enjoyed the afternoon tea Thought the room was spacious and we loved sitting out on the terrace The restaurant was lovely and the food was brilliant

Stayed in July 2023

A very warm welcome to our scaffolding team who were attending to a job in Blackburn. Very nice hotel. Would use again.

Stayed in July 2023

Nothing really not there long enough ! Spent the day getting there as lots of problems with travel due to the weather

Helpful staff at reception nice breakfast . Clean and tidy.

Stayed in July 2023

We felt our room could do with some care..., marked walls bit dated looking. Bathroom bit clinical/cold apart from that everything was fantastic.

The bar/restaurant and outside area is really lovely...., we assume recently refurbished?? We noted the event area was sent up for prom and it looked lovely. We had dinner which everyone enjoyed, except me! Staff were so friendly and helpful. We enjoyed our breakfast. The room was clean, shower fabulous and bed very comfy. Nice size room to.

Stayed in July 2023

the water pressure for the shower is low and the toilet flush pressure is weak

comfortable and spacious rooms

Stayed in July 2023

Double bed was actually 2 singles pushed together with a thin double mattress on top.

Location and the event attended

Stayed in June 2023

All good

Yes would stay again

Stayed in May 2023

nice property great location

Stayed in June 2023

The arrangement regarding the meal could have been better explained.

I was upgraded, after my very late booking , to a very luxurious suite with a lounge and dining room, a large bedroom, an excellent bath room.

Stayed in June 2023

Friendly staff. Large comfortable room with dressing area. Great restaurant

Stayed in April 2023

this isn’t a flash hotel but they make you feel like family. also food is fab

Stayed in April 2023

The room was very spacious, clean, and had the amenities we needed. The Staff were friendly and were helpful when you asked for it.

Stayed in April 2023

Very little. Some items of maintenance not attended to, such as a broken hook on the bathroom door and loose furniture fittings, which suggest a place still recovering from the impact of Covid.

The room was large and comfortable with an en suite that had a separate shower as well as a bath. Staff very friendly; breakfast - individually cooked - was superb. The hotel is remarkably peaceful and is kept very clean.

Stayed in April 2023