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  5. Reviews of Prime Inn

Reviews of Prime Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

92 Sussex Gardens, Westminster Borough, London, W2 1UH, United Kingdom

#438 of 1,049 B&Bs and inns in London

Guests' Choice

Review Score

Based on 834 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    8.8

  • Facilities

    7.2

  • Staff

    8.5

  • Value for money

    7.4

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 31, 2025

    6.0
    Hotel in Paddington
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The Stairs are not good and very dangerous to fall easily and break your legs or hands. My room was very high on the last floor and I could almost break my legs.

    This Hotel was really small. On Reception was friendly personal Mohamed and other guy and they helped me to explain the ways to the city and more. The Breakfast was good. My room nr.14 was upgrated and was bigger and nice. Thank you for it.

    Stayed in March 2025

  • Reviewed: March 20, 2025

    7.0
    Ok
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Late breakfast. 8am

    Cleanliness

    Stayed in March 2025

  • Reviewed: March 4, 2025

    7.0
    Generally good and keep up your good work. Thank you
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    I expected better cleaned rooms when we moved in Room: the bathroom too small breakfast: we were informed that there is continental breakfast, but found not type of ham, sausages etc

    Location: excellent, close to all amenities, namely transport, restaurants, close to centre Room: the beds good breakfast: Food good but very small room

    Stayed in March 2025

  • Reviewed: February 20, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom was small. Breakfast was very disappointing, not alot of choice. unfriendly/misrable member of staff in Breakfast room.

    Friendly staff on arrival, comfortable beds, great location close to train station. Warm rooms. Good tv and nice selection of tea/coffee in room replenished each day.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    7.0
    Good
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no sound barriers. Rooms are very close, and the room next to mine was noisy when I arrived. I had to request a bath towel as there was none in the bathroom except for a hand towel.

    The location was great. I was able to have breakfast, although I was checking out before the start of the breakfast service. Thank you to the reception staff.

    Stayed in February 2025

  • Reviewed: February 6, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very small rooms

    Staff was very cooperative specially Mr Basit very helpful

    Stayed in February 2025

  • Reviewed: February 3, 2025

    8.0
    Overall, it was okay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    In the morning there was a very powerful smell of fried food which entered the room through the ventilation hole. Also, the doors closing system was loudly and we could hear the door slamming every time someone entered or exited near us.

    Great location, very close to bus station. The staff was friendly and willing to help. The room was nice and it had everything we needed. The bathroom was a little small, but it was ok.

    Stayed in February 2025

  • Reviewed: January 30, 2025

    6.0
    Not happy with parking they charged me £20 to park in front of the hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    On booking.com it states parking but the guy from the hotel charged me £20 to park in front the hotel it wasn't council parking space it was belong to the hotel but for one night I paid £20 extra.

    Location really good nice place.

    Stayed in January 2025

  • Reviewed: January 28, 2025

    7.0
    Lovely stay, just what I required for one night.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could be a bit better.

    Stayed here before. Friendly staff, warm and welcoming. Helped carry my suitcase upstairs and allowed a later checkout of which I was very appreciative due to a late flight.

    Stayed in January 2025

  • Reviewed: January 26, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Warm and cosy.

    Stayed in January 2025

  • Reviewed: January 23, 2025

    8.0
    Best of all the hotels I have stayed at around Paddington
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean, comfortable, friendly staff

    Stayed in January 2025

  • Reviewed: January 22, 2025

    7.0
    Good for what we needed
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Work was going on next door so lots of drilling and banging next to our room but not our hotels fault. Alot of stairs and no lift after my operation was a little difficult

    Very easy to find and park at a cost of £20 a day. Convenient to lots of restaraunts and shops. Helpful and friendly staff

    Stayed in January 2025

  • Reviewed: December 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was a bit disappointing would have liked more selection but it was still good cant complain

    Good location, room was decent size

    Stayed in December 2024

  • Reviewed: December 27, 2024

    7.0
    Very good location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast room and the breakfast

    Perfect location and the staff are very helpful

    Stayed in December 2024

  • Reviewed: December 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Needed new pillows, there were very lumpy. Corners were a bit grubby and felt it needed more of a clean in some areas.

    Very friendly staff and welcoming. Lots of choices for breakfast, and refreshing that there was no meat options. Loved the shower. And having a fridge was a bonus.

    Stayed in December 2024

  • Reviewed: November 20, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The beds and the floor at first sight looked clean but when we checked them we found many hairs on them. Even on the mini fridge.

    The young man Mohamed at the reception was very friendly and helpful.

    Stayed in November 2024

  • Reviewed: November 20, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    Location is great.

    Stayed in November 2024

  • Reviewed: November 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast could be better, there were just three meals - fried fish, beans and eggs - every morning, plus something sweet. No English breakfast, there was no sausages, bacon, ham or any meat, possibly for religious reasons, but it was ok... Just the same thing every day :)

    Nice, clean and cozy apartment, they cleaned it every day, 24h reception, breakfast included

    Stayed in November 2024

  • Reviewed: November 18, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Lights in the room

    Location, privacy

    Stayed in August 2024

  • Reviewed: November 14, 2024

    8.0
    For the price we had a great stay in this hotel.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom was very small. Was ok for a short stay tho. Breakfast items were random and the cooked items had been sitting way to long

    Good location. Room clean. Bed comfy Tea making facilities Big TV with Netflix etc Reception staff polite

    Stayed in November 2024

  • Reviewed: November 9, 2024

    8.0
    A pleasant and comfortable stay :)!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The Breakfast room was a bit cramped and the coffee could be stronger!

    The room was small but comfortable with a large window and own shower and toilet. The location near Paddington was ideal for us. Nice staff!

    Stayed in November 2024

  • Reviewed: October 31, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms very small as well as shower room

    Friendliness, breakfast and location

    Stayed in October 2024

  • Reviewed: October 15, 2024

    6.0
    Value for money stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Steep stairs and quite noisy.

    Location was great.

    Stayed in October 2024

  • Reviewed: October 10, 2024

    8.0
    Very Good
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    It was well maintained and the staff were very nice. The room and adjoining bathroom were clean and had sufficient towels and toiletries for my stay, with a working hairdryer and kettle.

    Stayed in October 2024

Showing 1 - 25

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