Scarsdale Place, Kensington, Kensington and Chelsea, London, W8 5SR, United Kingdom
#844 of 1,073 hotels in London
Guests' ChoiceBased on 7484 hotel reviews
7.2Cleanliness
7.6
Comfort
7.7
Location
8.9
Facilities
7.2
Staff
8.0
Value for money
7.3
Free Wifi
7.9
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End of dialog contentReviewed: January 16, 2025
Liang
ChinaHeating not working, very cold room. Hotel provides electric heaters, warm.
Great location just off the high street Kensington.
Stayed in January 2025
Reviewed: January 16, 2025
Liang
ChinaMy room was at the end of the corridor, hearting not working, very cold room. After staff bringing two portable heaters, room is finally warm.
Great location, good English breakfast, reasonable price
Stayed in January 2025
Reviewed: January 13, 2025
Monica
SpainMy bathroom got blocked constantly.
The location, service and facilities in general. It was quite, easy to have a rest.
Stayed in January 2025
Reviewed: January 13, 2025
Don
United States- Heater did not work. - One side of the hotel faces the tube, so expect constant train rumbling.
- Great location. Kensington isn't too far from the major tourist spots in London. - Housekeeping stays on top of cleaning rooms.
Stayed in December 2024
Reviewed: January 12, 2025
Anas
United KingdomPhones were not working in the two rooms we stayed in with my kids so we were unable to order room service and had to go down to place and an order. The hotel is generally quite old and in need for refurbishment and some TLC
Great location nice rooms
Stayed in January 2025
Reviewed: January 12, 2025
Aalm
IrelandBreakfast was poor. One type of bread (toast), the tiniest croissants you could ever see, over cooked fried eggs that could have been cooked few hours back and the worst is very rude waitresses that make you feel like being a beggar rather than a paid customer! Not impressed at all. In addition, my room was in the first floor and it was a bit noisy early morning
Location is perfect besides very good transportation means.
Stayed in January 2025
Reviewed: January 12, 2025
Bycroft
AustraliaRooms are feeling a little tired. Could do with a revamp. Also helpful if we can notify if we want room cleaned on the day, rather than having to notify the night before. Thanks.
Great location close to Kensington High St. Staff very helpful.
Stayed in January 2025
Reviewed: January 10, 2025
Fahad
QatarThere's many little bugs in bathroom. The breakfast is below average for example instead of serving assorted cheese they are serving cheap slice hamburger cheese. They put too much water in baked beans etc etc also the tables in the breakfast restaurant are not totally clean
The location is near under ground station and many coffee shops, pups and restaurants. the staff are wonderful especially Ms. Rahmah and Ms, Fayzah and the French concierge {i forgot his name} he is very nice, helpful and cheerful man
Stayed in January 2025
Reviewed: January 9, 2025
Areej
Saudi ArabiaLocation
Stayed in December 2024
Reviewed: January 9, 2025
Olivia
United KingdomBed was a bit small but not too big of an issue. Room was very old fashioned and one of the light bulbs did not work. But other than that very good.
Location was excellent as very close to a tube station, room was very clean but a bit outdated. We did not have breakfast but we went to the cafe in the lobby which was good value for London. There was also a shop in the lobby which was convenient. They let us check in early which was very helpful. Great location if you are going to Hyde park, kings road for shopping and travelling from paddington.
Stayed in January 2025
Reviewed: January 9, 2025
Last
United KingdomIt was very cold and it took a long time to warm it up
The room was of good size and had all relevant amenities
Stayed in December 2024
Reviewed: January 8, 2025
William
United KingdomBathroom needs upgrading
Lqrge, comfortable room
Stayed in January 2025
Reviewed: January 6, 2025
Danny
United KingdomN/A
We had 3 rooms next to each other. Receptionist very professional & friendly. Concierge very helpful & organised last minute airport transfer. We had a lovely English breakfast, Excellent London location.
Stayed in January 2025
Reviewed: January 5, 2025
Spyros
GreeceVery clean room Every day housekeeping came and clean the room
Stayed in December 2024
Reviewed: January 2, 2025
Fatmah
KuwaitLocation Quite
Stayed in December 2024
Reviewed: December 30, 2024
Fahad
DenmarkService
Location
Stayed in December 2024
Reviewed: December 30, 2024
Mohamed
United Kingdom- The remote which control the room lighting wasn’t working well and the desk light lamp kept getting in and off on their own which caused issues to me while sleeping - There was no room service personnel available at night to help out taking the room bin - One night the fire alarm went off in the room at 02:00 am and my whole family freaked out and woke up and we didn’t know whether we need to evacuate or not and tried to call receptiom but they didn’t answer so many times so I had to get dresses and go down to reception to ask to find that it was a false alarm which caused alot of inconvenience - expensive parking.
I liked the hotel’s location and that it is in london zone 1 in a bery nice kinsington area and very close to high street kinsington station. The view from the room to london skyline was brilliant.
Stayed in December 2024
Reviewed: December 29, 2024
Tanasije
SerbiaRoom can be cleaner, also bathroom.Heating is very old and full of dust.I have arrived two hours before check in time and I have to 40 pounds to get in earlier.
Good location and good breakfast.
Stayed in December 2024
Reviewed: December 28, 2024
Khalid
OmanRoom Service: Despite informing the reception twice to clean my room, no action was taken. This lack of response is disappointing. Facilities: One of the lifts has noticeable vibrations, which may not meet Health, Safety, and Environment (HSE) standards. I reported this issue to the reception as well, but no action was taken. Advice to Management: I strongly recommend that Copthorne Management address these significant concerns to ensure a better guest experience and prevent potential future issues
Good location and the space of the rooms bigger than other hotels
Stayed in December 2024
Reviewed: December 27, 2024
F
United KingdomThe location
Stayed in December 2024
Reviewed: December 26, 2024
Diane
United KingdomThe breakfast was cold, had to ask for herbal teabags. Tables were not cleared away hence no free tables
Perfect location !
Stayed in December 2024
Reviewed: December 26, 2024
Ann
United StatesStaff were not helpful when needed assistance for my friend. Phone in room did not operate. We were 2 75 year old women. Every time there was an issue I had to go down to lobby.
Nice hotel. Perfect location
Stayed in October 2024
Reviewed: December 25, 2024
Bailey-green
United KingdomBed was comfortable.
Stayed in December 2024
Reviewed: December 24, 2024
Timothy
United KingdomLocation. Clean.
Great location at a very reasonable price
Stayed in December 2024
Reviewed: December 23, 2024
Lever
United KingdomThe window did not reach the wall therefore there was a large gap between the two letting cold air through. The heating unit did also not work for warm air
The beds were lovely and comfy. The location of the hotel was fab too and all the staff were kind.
Stayed in December 2024
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