Door had a 3 inch gap beneath so not really secure or soundproof, and the window couldn't be shut

Stayed in January 2023

it was just a bit poor quality. bathroom door would not shut, no curtains, only blinds, no wardrobe, just a metal contraption that was more akin to a bird feeder. thin carpets narrow public areas, loads and loads of noise from upstairs and outside. Secondary double glazing of very poor quality. Very very cheap shower and bath fittings. Basically just a pathetic attempt at a Hotel by amateurs.

it was centrally located in Lancaster.

Stayed in December 2022

Unfortunately our room overlooked a very busy road and it was too noisy for us. The room was soundproofed but we had to open the window. as we got warm and therefore let the noise in.

Stylish, clean and equipped with everything you could possibly need. Could not fault anything about the room.

Stayed in December 2022

The noise levels were awful & we really struggled to sleep. The partition walls they've put up are basically painted cardboard. A couple of the milks they had put out for tea & coffee were also curdled. Yuck! Also one of the lights didn't work.

The location was perfect & the overall look of the room was lovely.

Stayed in October 2022

The room was cold. There was no heating at all. Radiator were not working. The shower water temperature was tepid.

The location was excellent.

Stayed in September 2022

The smell of old socks. 2 pillow cases may have taken a short cut.

It was spacious enough.

Stayed in September 2022

On a noisy road - but then I knew that when I booked. I was not aware there was no lift, we were not told, and being in my 80s this is important. The staff kindly saw to my case, otherwise I couldn't have stayed there.

Helpful and friendly staff.

Stayed in September 2022

The pillows were the worst I have ever slept on. The heaviest duvet. Velux window above bed meant we got wet when it rained. The fan in the room was too loud to use, sounding like someone banging on a metal dustbin. The air circulation in the room was awful. Had to open the door to the room, overlooking carpark, at 1:30am as room too hot.

Room had the wow factor when we walked into it and the location suited where we needed to be in Lancaster

Stayed in September 2022

Dark area for key safe on arrival

Comfy bed

Stayed in September 2022

Upon booking I requested a lower room as I suffer with Rheumatoid arthritis- I was informed by text on the day of arrival that my request couldn’t be met - I was put in room 8 which to my dismay was on the top floor - up 2 flights of stairs - the stairs on the way up had particularly high steps which was problematic for me to get up to my room The other gripe I had was that guests need to request room services by putting a sign on the door - I did this on the Sunday morning as the room hadn’t been serviced since we arrived on the Friday - by the afternoon the room hadn’t been touched so I texted the telephone number I was given on check in - a few hours later i was told that the room had now been serviced - when I returned I found that the bin had been emptied and the towels had been changed - the room/bathroom wasn’t cleaned - the bed hadn’t been made up and the cups hadn’t been changed - this meant that the cups hadn’t been changed for the 4 days we stayed and towels were only changed once! Really Disappointed ☹️

Free Wi-Fi - great location

Stayed in August 2022

Unforately the room was extremely hot and we could not open the windows

Very convenient for shops.Very clean.

Stayed in August 2022

Lots of noise from traffic - needs better sound proofing

ease of access to room

Stayed in August 2022

It was very hot and it is not possible to open windows

Stayed in July 2022

unfortunately the rooms have no air conditioning, fans or heating I could see, nor do they have opening windows, other than a small bathroom window. In the recent heatwave, this left the room as an overheated airless box in which it was almost impossible to sleep. Even the provision of temporary fans would have something. Disappointing for the price paid, not good value for money.

The room specification is fine, very nice and the central location was great.

Stayed in July 2022

The room was unbearably hot, no air conditioning and a tiny insufficient fan. We were there on the hottest day but this has been reported by others on previous occasions. The shower was not clean with previous occupants hair on the walls. The bathroom door did not fit and could not be closed. The “breakfast rating” on booking site is 9.4 but they don’t do breakfast!!!!!! The fire alarm went off at 04:10 the evacuation procedures left something to be desired. The alarm was caused by a previously known problem!

Location

Stayed in July 2022

The bed was creaky and the window wouldn’t open

Very spacious room

Stayed in July 2022

The hotel didn't have a restaurant.or breakfast supplied.we thought this would be provided.for a fee of £80 per night per person with just a room with no facilities we found this expensive.plus hotel was right at side of main road so it's always busy with folk and traffic.only other place we could park in Lancaster suited for hotel would cost us £12 for 24hrs parking.

Better car parking spaces

Stayed in July 2022

No car parking at location. No milk in room to make drink.

Room only no breakfast also no milk in room to make a drink

Stayed in July 2022

Street noise kept us awake

Stayed in July 2022

The room is not a hotel, it is a stand alone room in a converted stable, there are no wrap-around facilitates, even basic that would constitute a hotel. The WiFi did not work which was annoying. The road noise and disturbance from associated service yards meant I could not sleep past 6am in the morning. The sink was cracked! A microwave is provided, but no crockery or cutlery so broadly useless.

It was a room, a bed and in the centre ...nothing more than that. It was clean.

Stayed in June 2022

Needs some aircon!

Central location and everything you need in the ion (iron, hairdryer, etc)

Stayed in June 2022

The room was hot/ stuffy being in the top floor. The noise from the traffic outside was a problem for us and when we opened the rundown fir fresh air it was horrible. The external window in the bathroom had the upper half missing so the noise was awful in there.

The room was fine , clean, well decorated. Handy for amenities.

Stayed in June 2022

Toilet seat loose , no opening windows , TV not smart or HD & bed linen had spots of blood on it

Location good , cleanliness good , check in procedure good & comfy bed

Stayed in May 2022

Although we had seen reports on the steep stairs from other reviews, so were prepared for them, we did find them fairly difficult to navigate with suitcases.

Everything went to plan, we were happy with the hotel, it's location etc.

Stayed in May 2022

the paintwork in the bathroom could be touched up but nothing else honestly was brilliant :)

the decoration and theme was stunning, very modern and beautiful.

Stayed in December 2023