It was pretty noisy at times with people going in and out of nearby rooms.

The single room I had was really spacious which was great. I could spread out and it was super comfy.

Stayed in April 2025

Very good hotel . And value for the money is perfect. Clean and friendly staff.

Stayed in April 2025

Center of london. Value for the money is excellent. Live music every night. Cafe and a bar . Nice breakfast. It is not like what the bad reviews say about this place. Dont believe them . If you want a better place stay at ritz.

Stayed in April 2025

Lumpy mattress Odd smell in reception area Expensive drinks

Good location Comfortable room Friendly staff

Stayed in March 2025

Breakfast

Stayed in March 2025

Location super

Stayed in February 2025

The location and the atmosphere in the hotel. We enjoyed the music in the bar/restaurant. The staff was very helpful and friendly

Stayed in March 2025

The room doesn't have any kitchen, the floor is covered with floorcloth not suitable for deep cleaning

Location is great, staff is very helpful and friendly, the breakfast is so good for value, good place to stay with the kids

Stayed in March 2025

towel rail didn't heat up

Complimentary chocolates in the room, great breakfast, nice toiletries.

Stayed in April 2025

Fire alarm twice worked First day at 11 am Second day at 7 am

Location

Stayed in April 2025

My room had a view of an air con unit. I’ll upgrade to a room with a view next time.

Great location, smart, comfortable rooms. Fantastic bar area, very stylish and a really good vibe. Super friendly, helpful staff in all areas.

Stayed in March 2025

Great location, very close to Marble Arch tube station. Comfortable modern bar and eating area, playing live music early evening. Strange odour in foyer, but fine in room. Clean and super comfortable bed

Stayed in April 2025

Nothing.

Everything was fantastic and the location is perfect.

Stayed in March 2025

The beds were quite small, and I found myself falling off the bed while sleeping quite a bit.

I found the staff to be quite exceptional, great customer service, as well as very friendly reception.

Stayed in March 2025

Was not keen on the lift system, it is a big hotel and it did work but I felt i spent a lot of time waiting for them.

Really nice room at a great location. Lovely staff. Nice breakfast in the green room and we enjoyed a nice evening meal with live music. After busy days out in London it was nice to get back to hotel and relax.

Stayed in March 2025

Great location. Very central. Near underground (Marble Arch). Friendly and helpful staff. Would stay again if the price is right.

Stayed in March 2025

Lift ques

Location, staff

Stayed in March 2025

Only issue was that we had no electricity for about an hour in the bathroom on the Sunday morning.

Stayed in March 2025

If looking for quiet room you must be on a high floor - the lower floors have noticeable tube noise (literally directly below hotel) as well as street noise. It is a very convenient location but that means not so quiet. I don’t recommend the food on site but it’s the middle of London so plenty of other options off site.

Very clean, spacious room with comfortable bed and nice amenities (Gold level +, I can’t speak to basic level).

Stayed in March 2025

The lift capacity struggles a bit to cope with demand at peak times. Tables at breakfast are close together but perhaps inevitable if waiting times to be seated are to be short.

Excellent location for bus, underground connections. Very comfortable bed and quiet room. Offered an upgrade to avoid wait for early check-in.

Stayed in March 2025

N/a

Rooms were clean and comfortable beds! Bar area had a great vibe for a Saturday night (live blues band 👍🏻) breakfast was quick, easy and very nice

Stayed in March 2025

Hotel has a big problem with elevators. There are 6 of them and nevertheless we waited 15 minutes to get down. Take the stairs and don't waste your time. Something is very wrong with their 'smart system'. I have taken the room upgrade offer from them hotel, which promised a bit larger room, slippers and bathrobes. There were no slippers and no bathrobes. What I can be sure about, is that I was charged for this upgrade. Strange they did not provide any receipts either and I cannot be sure if we got the room upgrade or not.

Meeldis asukoht ja mugavad voodid.

Stayed in March 2025

Super hotel in the heart of London. Very clean tidy and well presented. Food in the restaurant was delicious too.

Stayed in March 2025

Everything was great - from the reception to the rooms. Position is fantastic for moving around London with lots of public transport just outside. Breakfast was abundant. The only downside was the lifts - not enough for such a large structure. During peak times (breakfast and checkin/out there was always a long waiting time to go both up and down. Lower floors are at an advantage in that we used the stairs… Also the loud music in the reception area may not be to everyone’s liking, but it did set the mood for a party 😃

Stayed in March 2025