We were given a ‘heritage’ room which was a great size double aspect. However the nets behind the curtains were ripped… the carpet was not clean. We changed rooms to one a little better. There was no service recovery from the manager given we had to completely move rooms halfway through our stay. The food at the bar was over priced & you had to pay for all food & drinks there & then. We also had somebody smoking in the opposite room we informed front desk but the smell was awful.. again no service recovery. The carpet on the staircase was all ripped & the breakfast was very salty cheap food.

The spa was good & facilities good. The views and surroundings of the hotel are very pretty . Parking was good.

Stayed in April 2025

It was quite a palava booking the spa treatment as this is done separately from the main reception.

Large room with a huge bed and a lovely view. The food was excellent. The staff were very friendly, and the Spa was absolutely lovely.

Stayed in April 2025

Lipstick on coffee cup at breakfast was off putting. Scrambled egg was tasteless.

Bed was so comfy. Room was very spacious. Breakfast had a good selection. Spa treatments were lovely as well as the pool area.

Stayed in April 2025

The TV was not working the whole time. Showed no signal on nearly all the channels. Some channels would just kept on switching to and back from low quality shows to the no signal screen. Staff lied to us about the pool. We rushed to check in at 7:15 pm, seeing their message that pool has access only until 8pm. Upon arrival the receptionist lied to us saying the pool is closed for the day already. Extremely disappointed at this.

Good facilities with a nice Lengthy pool and jacuzzi. Rooms were alright with nice bathrooms and comfy beds.

Stayed in April 2025

Sagging matresses; although firm-ish. Radiators poor heat evening and early night so we left them on max. Then awoke to sauna conditions about 3am. Huge bathroom and bathroom icon on Booking.com... but no bath! No strong lighting to read by. Poor tea and coffee set-up. We expect better than instant nescafe from a spa hotel. Plastic single use cups... really?

Location. Size. Peace and quiet. Building structure and estate environment. Well tended gardens.

Stayed in April 2025

The room was not well kept. There was mold in the bathroom, the carpet was damaged and coming apart, there was damage to the wardrobe door as well the walls, the side of the bed and chairs had stains on them. There was a lamp that had not been PAT tested since 2010. The light was not in operation but the fuse switch was still active. With a bit of care and upkeep the room could be spectacular.

The location was beautiful. The grounds were well maintained and the exterior of the building was almost Tuscany village in style. The room was very spacious.

Stayed in April 2025

Ok

Stayed in April 2025

A little under-staffed

Room view, the pool

Stayed in March 2025

The room and hotel were nice but the location was way out in the country and not convenient at all. It didn’t look that far out on Google maps.

Stayed in February 2025

The breakfast wasn't good, we paid extra on the day as the room charge didn't include breakfast, but it was hard, not good produce used and milk for cereal was warm! no atmosphere in the room, music radio etc would have been nice. the spa changing rooms were very dirty, lots of hair on the floor, showers are trying to be eco friendly but they only last for seconds! staff friendly and helpful as were not given enough towel coupons! Windows were completely rotten wood, falling apart in the cottage accommodation, no bath which there was plenty of room for! space not used effectively. it rained and as we didn't know we would be in the cottage we didn't have coats (thinking we wouldn't need them to get food etc) and it was pouring down, umbrellas in the room would be useful!

The room was very very spacious, but parts needed fixing, such as the windows. As it is a old building they need to keep on top of it more.

Stayed in March 2025

Decor in the room was a little tired.

Very Spacious, clean and comfortable room. The staff we very helpful and kind to my elderly mum.

Stayed in March 2025

There are some parts of the building that need renovating but due to how old the building is this is understandable.

The staff were helpful and friendly

Stayed in March 2025

Being in the middle of country side the aroma at times was somewhat rustic! While the main hotel is smart, we were put in the annexe which is why we’ve marked this down. These rooms should be discounted - for a start the annexe is not connected to the main hotel with no easy access resulting in a 100-150m walk around the hotel to get in, the door to the annexe wasn’t secure so anyone could get in which is somewhat disturbing and while the rooms were adequate they had a whiff of 70’s B+B about them and were in need of proper investment which is somewhat at odds with the main hotel.

Staff were great, main hotel smart, quiet as in middle of countryside

Stayed in March 2025

The breakfast was a poor excuse as a meal in my opinion

Room and hotel was lovely

Stayed in January 2025

Somewhat run down

Lovely location

Stayed in February 2025

Staff in the restaurant didn't always give off the most upbeat and happy service level vibe . Little touches like different size wine glasses brought to table, asking for salt and condiments, which felt as if we were being awkward asking for things you would expect/need on a table. Food was lovely though!

Lovely location and great value

Stayed in March 2025

OK, so needs updating, looking a little old in places, and the walls between the rooms are really thin . We could hear the people next door talking, and we got woken up by snoring at 02.30 ( poor wife assuming it was the man lol).

The location was great, as was the gym, pool, and food. Couldn't fault the staff either, very helpful, professional and polite.

Stayed in March 2025

Rooms and general facilities need updating. Restaurant food is good but menu is limited and lacks imagination.

Beautiful setting and excellent leisure facilities. Very scenic, quiet with atmosphere

Stayed in March 2025

My wife has walking difficulties and even though I hadn't requested a ground floor room, the receptionist was able to find us a ground floor room even though the hotel was fully booked. I even managed to park very close to our accommodation.

Stayed in March 2025

Room was very basic and hot couldn't turn heating off

Hotel and spar was nice good food and drink

Stayed in February 2025

The Receptionist was super helpful with any queries we had which made our stay more enjoyable

Stayed in February 2025

N/A

As usual excellent facilities and service

Stayed in February 2025

Tired, dated, poor evening meal

Friendly staff, homely, good value

Stayed in February 2025

The bed was not comfortable and could feel the springs. Either a replacement required or a good mattress topper would be good. The bathroom bin had not been emptied from the previous occupants.

The room was spacious, clean and tidy. The breakfast was exceptionally good. Especially the fresh fruit salad. The reception staff were very friendly and offered a very warm reception to us on arrival.

Stayed in February 2025