Run down.

Cheapish,last minute same day booking.

Stayed in October 2024

car park was poorly lit and muddy

Stayed in September 2024

Parking lot all flooded. Arrived to find staff chatting and watching a football game, the receptionist had his back to the desk and we patiently waited until he noticed we have arrived. The people on the night shift were unhelpful, not friendly at all, it felt like we were doing something wrong for just being there. We asked for the breakfast timing and had wrong information. So when we came down to eat, the breakfast had ended already. When we complained, staff said we should have read the info on the card we've received the night before. Absolutely awful experience, all we wanted was to leave.

Stayed in September 2024

Absolutely abhorrent. The hotel is dated in terms of decoration, furnishings and attitude of staff. Our weekend away for a close friends wedding was ruined by our stay here. All of the rooms were boiling hot, the radiators were off but the piping around the room was hot and therefore outputting heat continually. The air conditioning did not work. Upon arrival we noticed one part of the car park had some mild flooding, we asked if we needed to park somewhere else but we were told it was fine and to leave our registration and phone number. On Saturday morning the flooding was significantly worse, I again asked what we should do and was told the hotel staff were working on a solution to reduce the water the car park and I’d be informed if we needed to move. We attended the wedding and upon return found significant flooding outside of the hotel, the staff shrugged it off and told us we could move our car, however at this point none of us could legally drive as we’d be at a wedding reception. In the morning the flooding was even worse and our car was completely stranded. I requested assistance and notified the staff I was registered with a disability. I was met with complete distain and basically told it was our fault for not parking elsewhere, even though the hotel as responsible for informing guests of any issues with the facilities. The flooding so bad when leaving that my husband had to wear bin bags around his legs to access his car. His car had filled with water on one side and caused damage to the interior. I requested the hotel refund us for part of our stay, they refused and said I must lodge a formal complaint. The hotel and staff are absolutely terrible, I would recommend anyone to completely avoid this hotel

Stayed in September 2024

The bedbug infestation was not nice I’ve hardly slept the last four nights due to intense itching form the 40+ bed bug bites I received during my one night stay 😡

Hotel lobby was nice but room looked dated with stains on the carpet.

Stayed in September 2024

The noise through the night, the fire alarm hanging off the ceiling, outdated furniture in room, bath panel missing, pipework in bedroom needs repainting, mould around tiles in bathroom

The entrance lobby, bar and dining area

Stayed in September 2024

Room had very bad smell as if the room had not been used for months. Air conditioning wasn’t working, had to open the windows and then there was noise from some sort of party going on the ground floor. Would not be staying there again or recommend it to anyone.

Free parking

Stayed in September 2024

Clean room...it wasn't...coffee rings on beddide tables and desk, splashes of something up wardrobe doors, used wet wipe on windowsill, toothpaste under bathroom tap, curtain hem hanging down, air conditioning not working but room super heated by hot water pipe across length of room which permanently hot...like sleeping in a sauna Dank musty smell which also in corridor. Only plug which worked to boil kettle meant using it on floor

Stayed in September 2024

Dirty carpets, loud thumping music till late into the nite, no fridge

The reception was beautiful

Stayed in September 2024

Lovely clan room, excellent evening meal, and great breakfast. Staff really welcoming

Stayed in September 2024

Nothing.

Nice view, excellent value for money.

Stayed in September 2024

The smell of the place, lack of air-conditioning and given a dirty fan to cool the room

The food was exceptional

Stayed in September 2024

Had my van broken into in the large car park as the controlled access was broken , All van owners best avoid

Stayed in August 2024

Rooms were dated and needed a revamp. Found marks on the carpet and walls in my room. The bed side lamps did not work. Room was dark and dingy. Bed was sagging in the middle.

Staff were lovely and friendly. Communal areas were nice and looked newly renovated.

Stayed in September 2024

Good value for money!

Stayed in September 2024

NA

Near home, needed it for overnight stays as our builders were in. Clean, pleasant but the bathroom of an executive room could do with a little more light

Stayed in September 2024

Everything

Filthy, stains on the carpets. Strong smell of shake and vac to hide the awful smell. Windows were covered in cobwebs. Furniture tired. Sink Was leaking. Rubbish left outside the front of the property. We stayed 10 minutes. Hotel agreed to refund but as of nearly a month Booking.com have sat on their hands.

Stayed in August 2024

Awful hotel, we were in reading for a funeral, I thought I’d spend the extra on a nicer room so that we could at least enjoy the end of our day and relax, but we were incredibly disappointed. The old windows didn’t shut properly so the room was freezing cold, there was black mould on the ceiling, we had no hot water in the room so both had cold showers in the morning, the carpet was covered in stains and the furniture was old and tatty, there were no bulbs in many of the lights in the room, no sockets near the bed to plug in our phones, the dated tv couldn’t pick up a signal properly so stuttered constantly. Between the hours of 9pm - midnight there were people taking down a large canopy right outside of our window making a lot of loud noise/banging, and keeping us awake. Around 2am somebody was banging around in the corridor outside our room disturbing our sleep even further, all this on top of a very stiff bed meant we barely slept all night. The staff were very unhelpful upon arriving to the hotel, slid a form over to me and shoved a card reader in my face barley uttering a word, then roughly pointed us in the direction of our room without a single pleasantry. Overall I was absolutely disgusted with the room, and can’t express how disappointed I was to come back to this after the long, emotional day we had.

The room was large.

Stayed in September 2024

Nothing

The Hotel is going through a renovation, well painting over the cracks to be more accurate. My first room had a bag of plaster left on the floor and tools all over the room, the 2nd room was covered in dust, had a broken sink and smelt of paint. The third room (i gave up and put up with it) had cracked tiles, screws protruding from the walls, tired fixtures and fittings and the air conditioning didn't work.

Stayed in September 2024

Room stank of weed. Damp areas around door and bed. Black mould around window. First room had a faulty door.

Bar was nicely done but a bit overpriced

Stayed in September 2024

Rubbish left on display, no ac, no heating, dirty, then room changed, view non existent stains on carpet, lights not working, carpet threadbare

Location

Stayed in September 2024

The rooms were of an disgusting state and had not been cleaned. The rooms had damp on the walls. Outside of the bedroom window the view was met with rubbish and dirty clothes all over the floor and in hedges

Stayed in August 2024

Nothing, we really liked it.

The staff were really helpful. The hotel seems to have been recently renovated, the interiors are stylish and modern.

Stayed in August 2024

Nothing, everything was as required.

Very good friendly staff. Nice comfortable room with a very refreshing shower. Air conditioning was ice cold, which was perfect

Stayed in August 2024

The was no toilet paper or toiletries in the ensuite bathroom, and the keycard issued by reception did not turn on the power sockets in the room. My room was downgraded to a standard twin room from an exec suite and I am yet to receive any money back.

The bed was comfy and the room was quiet. I appreciated being able to check in late at night.

Stayed in August 2024