Had to book in advance to use the pool and sauna, which wasn’t an option when I booked

Stayed in March 2025

Needs to have a bar where you can just sit and have a drink. Not a restaurant that has a bar in it. There’s no definition between what/where the bar and restaurant are.

Good breakfast. Good location.

Stayed in March 2025

I liked that the room had stairs going up to the bathroom, just made it that little different. Food in the restaurant was nice. Parking outside free of charge between 6pm and 8am - just make sure you move your car between these times.

Stayed in March 2025

Conveniently located, simple process, clean and good value for money.

Stayed in March 2025

Quilt was ripped Not enough sugars and milk left for teas and coffees No remote Air conditioning made a funny noise when on so throughout the night kept us awake

Great location Great room size Great Brekkie

Stayed in March 2025

Bed size Booked the double queen bed room but the beds where only a double size

Location

Stayed in March 2025

Pillows were the usual hotel soft squishy lump. Room temp was difficult to regulate - too hot or too cold

Breakfast was very good, food generally was good. Location is very central. Room was comfortable, bed very comfy.

Stayed in March 2025

Bathroom was very slippy.

Location

Stayed in March 2025

Found the dinner package misleading as we had booked for b&b plus dinner on each evening. When we arrived, it was a £25 credit towards dinner.Would have preferred if this was all in the initial payment . It was a gift a friend, and then she insisted on paying for any extras .I thought I had a great deal booked, but obviously not.

Staff were very pleasant.Rachel and Danny were so chatty and friendly at breakfast and extremely helpful.I would certainly return it was a very central location .

Stayed in February 2025

dirty steaks on carpet in lobby area of room some of the decor is getting worn and shabby

comfortable beds good location

Stayed in February 2025

Nothing…

Beautiful building really nicely furnished and decorated and centrally located. Our bedroom was large and spacious, clean and comfortable and the bathroom was gorgeous. The spa was a lovely experience. All the staff at the hotel were nice and helpful, and the food was fantastic!

Stayed in February 2025

Windows in our room didn't open.

Great location, friendly staff and nice clean warm rooms

Stayed in February 2025

It was hard to control the temperature in the room

Location is perfect with everything in walking distance. Breakfast was good and a great selection. Staff very friendly and helpful.

Stayed in February 2025

Shame breakfast and spa facilities extra

Fabulously comfortable and large bed.

Stayed in February 2025

The beds were too soft.

Loved the location

Stayed in December 2024

Nothing to dislike

Lovely breakfast

Stayed in January 2025

I don't have anything negative to say.

The staff were really lovely and quick to sort out any issues. We really enjoyed our stay and I love their rainfall shower. The location was perfect and we would definitely stay here again.

Stayed in January 2025

N/a

Stayed in January 2025

I booked this in October’24 for a special occasion ie NYE .I’m convinced I booked a superior/ deluxe king.I Paid £200 at the time.I changed the booking the day before and was told I’d booked a standard king I definitely didn’t as I wanted a touch of luxury and paid a bit more…My partner couldn’t go so I had to change to a deluxe twin roomas I was staying with my friend.For the privilege I had to pay another £30 for the room?!!I ended up paying £230 in total and breakfast wasn’t included either…I always book breakfast so this was another mystery.On principle due to the booking disaster ,I decided to have breakfast elsewhere.I’ve stayed in the Mercure and Radisson blue recently.I think they weren’t as plush however the twin beds were bigger and breakfast was included.Also in the Radisson blue we had a complimentary bottle of wine.My friend and I visit Liverpool regularly.The position of the hotel is fantastic,but the booking was a disaster !! If I had what I thought I was going to get ie the superior room and breakfast I would definitely stay again regularly.However I’ve been disappointed about the mix up in booking.On all the information about the booking it doesn’t specify what grade of room I booked.I feel I should be compensated for this.I work for the NHS and have recently taken partial retirement and am going through a divorce this was meant to be a treat for me,I would appreciate if you could look into this. Many thanks Sian Hinchliffe ( stayed in rm 516 NYE)

Lovely old building.Friendly staff.Lovely bathroom but needs the flexible shower to be fixed to wall.

Stayed in January 2025

Room had some staining on floor and walls (interior needs updating) but is overall a nice place to stay. There could be more options on the room service menu.

The property was lovely, it was decorated well in the communal areas. The room (deluxe king) was nice, comfortable bed and nice bathroom with bath and shower and very spacious. The staff were friendly and helpful. Room service food was nice and the bar was very well priced. Also had a very nice experience using the pool and sauna in the spa. Would stay again

Stayed in January 2025

Breakfast wasn’t worth the £30 food was good but not a fantastic selection and wasn’t really a place for things such as plates wernt at the side and foods didn’t have a place

Great staff Rooms very clean easy to navigate around hotel amazing staff at bar

Stayed in December 2024

£15 (discounted from £25) additional charge to use the pool and spa

Clean, comfortable and very central.

Stayed in December 2024

The carpet in the room could do with a good scrub, as well as the walls.

The breakfast was great. Location really great. Beautiful old building.

Stayed in December 2024

The shower hinges in the bathroom were loose meaning the door didn’t fully shut, it was nearly shut but not quite.

The room was very spacious and had everything you needed that you would potentially forget. I.e, hairdryer,shampoo,shower gel,conditioner.

Stayed in December 2024