Decoration was outdated. Place was dirty. Pool and changing rooms were disgusting. Room windows not even double glazed and were filthy. Room was not cleaned daily. The car park was not easy to access.

Stayed in July 2024

Car park charge and breakfast was mediocre.

Stayed in July 2024

Buffet breakfast, but that just me, I prefer cooked to order rather than cold sausages and over done eggs.

Pleasant staff welcoming and informative. Leisure facilities clean organised and restful. House keeping staff engaging and upbeat, never underestimate the value of your facilities staff.

Stayed in July 2024

Clean, tidy, staff excellent, helpful, restaurant service and meals excellent

Stayed in July 2024

Could have done with a fan in this scorching heat 🥵🌡️

This is my second stay at Robinswood and I really enjoyed it. Staff are friendly and polite, the hotel is clean and quiet, no noise disturbance from any other travellers. I enjoyed the use of the gym and pool and the evening meal in the restaurant was lovely (fish, chips and peas with a trio scoops ice cream) Room was huge and spacious (Room 229) and the bed was comfortable. In my last review a few weeks ago I mentioned about the uneven carpark and was pleased to see that the issue has been quickly resolved with a new surface. Well done on a quick response, it's a positive result when a customer's voice matters! Thank you 👏🏼 👍🏼

Stayed in July 2024

The food was awful! Both me and my partner had food poisoning! We only had a few bites of our meal before we physically could eat anymore without being sick! At the prices we were being charged we expected good quality food, not food cooked from frozen! The on duty manager still wanted to charge us £45 for two meals that we didn’t eat and that was with the 25% off he gave us as we complained. Breakfast was just as bad and then a member of staff too my plate while my partner was still eating, number one rule when being a server is you don’t take someone’s plate until everyone at the table has finished unless they ask you to do so! It’s impolite! And to top it all off the water in the spa was cold, who ever thought that a cold hot tub was relaxing thought wrong! Honestly ruined my whole birthday!

The staff were lovely and friendly. Me and my partner both had an amazing massage.

Stayed in July 2024

Thought having to use the parking app was unnecessary and would have been easier just to add it to bill.

The staff and facilities were very good and the pool was fabulous 👌

Stayed in July 2024

Room was crazy hot very hard to sleep first night provided fan did nothing. Floor very creaky. Bar and food prices steep almost £10 for 2 pepsi max pints. No security on door at night or any staff on desk just a mobile number to call front doors still open for anyone to walk in. Steam room and sauna busy all day so didn't get to use really. No plug sockets near bed.

Great pool, good bar nice clean room. Bed comfy enough bathroom good size for the time needed.

Stayed in July 2024

As above

The room was dirty and looked like stained under sheets and top cover. Cleaning very poor and very stuffy. It was so bad we drove to a premier inn and That was very good. I reported it to your staff and gave her my name and phone number and Email. I am awaiting a response

Stayed in July 2024

We told them we were celebrating our anniversary and they decorated the room with rose petals and balloons, and gave us an anniversary card. It was so sweet.

Stayed in July 2024

Booking got cancelled - due to repairer- as we’d checked in and gone out for the rugby. Hotel offered another place- in Cheltenham.

No idea- our booking got cancelled- ON the day

Stayed in May 2024

The carpark surface needs some attention due to a few potholes which caught the underside of the car a few times. The bedroom window didn't close properly, one latch didn't work and there was a rip in the net curtain (Room 139). The window wasn't an issue for us as it was warm in the room, but maybe needs adjusting.

The hotel staff were polite and helpful. The room was clean, with a comfortable bed and we made use of the swimming pool, which was lovely..

Stayed in July 2024

I think it is good but price per night is not adequate to quality of hotel. I got it in promotion last minute but I would not pay a normal price which went massively up for a weekend period.

Spa massage feature was great. Staff was very friendly and helpful also breakfast had a good choice and vegetarion option. Good location oposite park if you fancy a walk. Close to town and markets.

Stayed in May 2024

The location was not what was expected and the rooms were basic compared to other hotels at the same pricepoint

Good nice restaurant space

Stayed in June 2024

The service was very slow when ordering food, x2 of our orders were incorrect. The room could have been cleaner, with the fan on offer covered in dust.

The hotel was dog and family friendly.

Stayed in June 2024

The location, the uncomfortable mattress on the bed and noise in the corridors and the food we had for room service was cold and not well cooked.

The friendly staff

Stayed in June 2024

Checking in at the relatively early time of 6:30pm it seemed the dining room was booked out for at least 2 hours. No sympathy or flexibility on the part of dining room staff even for just 2 people. Quite unexpected especially in an outlying part of a town. Went to a very poor pub instead, as the only option.

Stayed in June 2024

Dirty. A set of plates left outside a room for 36 hours. In the end I told someone. It was room 300 apparently it’s staff rooms. I had no information on arrival. Breakfast at 8am is just laziness. My room want cleaned nor the coffee and teas topped up.

Location was good and bed was comfy.

Stayed in June 2024

Spa was great, nice bar and restaurant area. Breakfast was nice, full cooked breakfast and continental options.

Stayed in June 2024

The room had a fan that wasn't making any difference, and it was boiling hot. The floors were squeaky and the carpet old & dirty. I was surprised to find out that there was no fridge in the room.

The swimming pool

Stayed in June 2024

The sheet in the room was filthy! The room backed onto a garden so could hear people talking in the court yard. The room was so hot it was uncomfortable but air con didn’t work and windows barely opened.

The spa facilities were good.

Stayed in June 2024

No walk in shower

Breakfast was delicious and the waiting staff very helpful & cheerful

Stayed in June 2024

Not very clean, had to pay for parking, the room wasn’t cleaned or towels changed, room key wouldn’t work and had to wait 20 minutes before anybody appeared at the reception desk,

It was close to a restaurant that we had booked

Stayed in June 2024

The room had spiders and cobwebs Checkout was a nightmare. Why should we have to queue for such a long period simply to checkout. The attendant was extremely slow and showed no concern for time.

Nothing about the hotel was up to standard for the high price of a room per night. I expected a much better service and a much better room. Waste of my money

Stayed in June 2024

In room 106 after a day of rain the drain was dripping constantly, I couldn't sleep. Breakfast on saturday morning was due to start at 8, we all arrived at 8 as we had early meetings to go to but they only just started bringing out hot breakfast, with freezing cold baked beans. It took about 30 mins to bring out all the food.

Pool is great, beds comfortable, service generally good. Bar was good and service good there.

Stayed in May 2024