management staff

Breakfasts

Stayed in February 2023

Everything

Nothing

Stayed in February 2023

Nothing.

The staff were very friendly and welcoming. Stephanie in the restaurant was very helpful with dietry requirements and ensured I could have a meal safely.

Stayed in February 2023

not the property but booking.com tried booking on app which was cheaper but couldn’t so had to pay more pointless having the app if this is going to happen

all the staff were so friendly pool amazing rooms lovely and clean

Stayed in February 2023

breakfast was one of the worst buffets I’ve eaten really.

people at the bar Saturday night were superb. really appreciate their patients with my drunk friends and overall they were really good

Stayed in February 2023

Nothing!

The poolside is big, love the pool ! nice , with space to sit and relax, spa massage great, gym also nice, the sauna and steam great, in general very nice, clean hotel, room comfortable , breakfast nice , lunch as well ! Really enjoyed the stay, will come back !

Stayed in February 2023

I booked this hotel for a work stay for 1 night and the morning of checking out I realised my shower didn’t work as I had used the gym one the night before. the only response I got from the reception staff was that they would get maintenance to fix it for the next guest and there was nothing they could do to help me. the gym was very basic and the jacuzzi and spa area was lukewarm at best with regular uses of the gym saying it had been like this for months. I had dinner at the restaurant which is overpriced with a salad costing nearly £20 when I asked for halloumi to be added which I regretted as it was bone dry and had been cooked hours earlier.

the restaurant attached was alright with the staff being better in there. there is free Wi-Fi

Stayed in February 2023

The venue was unbelievably noisy overnight into the small hours, even with white noise my partner got barely any sleep. After the noise across the road stopped, further party noise came from just outside our window. The bed was so poorly made that I had to shake out the duvet to staighten the duvet cover which flicked out a toenail from the previous occupant onto my partner! Disgusting! The door handle to our en suite was broken The car park was awful to navigate and there was barely any space for guests as people from the ski school were parking at the hotel.

Breakfast was nice Staff were friendly

Stayed in February 2023

it is tired and in desperate need of updating

cheapish

Stayed in January 2023

There was some food stain on the sofa.

Food was okay.

Stayed in February 2023

The TV in the room could do with some modernization but nothing bad particularly

Room was comfortable, stayed here before

Stayed in February 2023

I wouldn't say a dislike, but more variations on the evening menu would have been welcomed

Very professional, friendly and approachable staff. All queries and requests were acted upon immediately. Rooms were clean and warm. Food was delicious, although more variation on the evening menu would have been nice.

Stayed in January 2023

To far from town centre

Leisure centre,restaurant,room

Stayed in February 2023

No staff on reception on arrival Smell of marijuana in the corridor near room Mould on windows Breakfast lacking in options, drinks machine appeared not to have been cleaned for some time, hot water and coffee appeared murky and tasted rank Odd location, middle of a housing estate

Spa facilities were great Room was OK, nice shower although tap broken

Stayed in February 2023

restaurant reservations very full

very clean

Stayed in February 2023

N/A

Room was nice and clean, staff very friendly and helpful. Food in restaurant was really nice. Breakfast, good choices. Pool area and facilities, nice. Had massages in Spa, absolutely amazing.

Stayed in February 2023

Evening meal n breakfast shunned into a corner so we were out the way? I can’t tell you how upset we both were. Terrible Room was basic but clean n not as described.

A bed for my son.

Stayed in January 2023

No room service even though it said on the website there was. Rooms outdated and leisure facilities looking tired

Breakfast was good

Stayed in January 2023

But housekeeping need to be questioned in failure. Sat night eat in the expensive restaurant, but the service was poor, no order, short staffed crossing over and not completing orders and caused customers to question why pay £15.90 for a chicken burger with a slice of bacon while burger king will do the same if not more food on the plate for less and have the service to go with it. The heating in the hotel was over the top, so hot became a problem sleeping , turned off the room heating, but the ill fitting door with a 1 inch gap at the bottom, to the room allowed heat off the corridor into the room as well as the light making sleeping a problem. One last thing, the selling of watches and other good in the Bar by staff and after experiencing the restaurant and its prices, seeing other hotel guests coming into the hotel with food from an Indian takeaway and eating it in the bar area, think lowered my experience even more. Otherwise would say ok stay, but will not be reusing this hotel if in the area again

Steve on reception great asset, the 2 Ladies on the weekday breakfast shift, likewise. Both parties polite attentive and on the ball, the hotel will fall if they left as they seem to make the guest welcome and relaxed

Stayed in January 2023

We had a great stay but were slightly frustrated to only have one key card available per room (including triple occupancy), which was also needed to put lights on. We also waited over an hour for dessert in the bar. it’s a shame that these minor, avoidable niggles took the shine off an otherwise wonderful stay.

The rooms were lovely (especially the exceptionally spacious Junior Suite) and the beds were comfortable. The buffet breakfast was excellent and the swimming pool was really good to, with a relaxed bar also a highlight.

Stayed in January 2023

The hotel was amazing. We stayed for 2 nights to visit family and friends, and it was in the perfect location. The staff were very friendly and accommodating. Thank you.

Stayed in January 2023

I thought that the restaurant was expensive and we had to pay for the parking even though we were staying there .

the staff where friendly and the facilities where good .

Stayed in January 2023

On our arrival Hotel did not tell me they were taking an extra £50 for charges that may occur on my stay, so instead of £98.10 taken on arrival £148.10 was.. sorry but not being told this left myself short plus is fraud, we were 3 people in a double room not a family room as booked, single bed placed next to a boiling hot radiator, room was dusty, plus the bedding on the double bed was a mattress topper not a duvet so very small for 2 people to sleep under...

Not much, food was ok but a little expensive

Stayed in January 2023

*Despite the children's pool times, there were a number of people swimming lengths and visibly annoyed by us trying to teach our son to swim in the pool. With getting changed, it was tough given the facilities so we ended up getting wrapped in towels and then just running back to our room. For a suite, I was disappointed with the quality of the room. Yes, it was relatively cheap, but I was expecting something better given that we were celebrating my wife's birthday. It was two bog-standard rooms which were basically interconnected. Parking was a nightmare. We had an infant with us and had to park around the back of the hotel (miles from the entrance). Fortunately, I went out later on and moved it to a more reasonable distance. I believe the car park may be used by a few different outlets (possibly the snow centre opposite?) which may have been the issue.

We used the pool twice during our stay and it was good to have children's pool times*. We also booked a suite and this was basically two rooms put together so there was lots of space. Breakfast was nice and wasn't too busy.

Stayed in January 2023

leisure facilities were having maintenance work so were not in use

leisure facilities

Stayed in January 2023