Reviews of Gloucester Robinswood Hotel, BW Signature Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Marlstone Close, Robinswood Hill, Gloucester, GL4 6EA, United Kingdom
#13 of 16 hotels in Gloucester
Guests' ChoiceReview Score
Based on 1918 hotel reviews
7.4Score breakdown
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Cleanliness
7.9
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Comfort
7.9
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Location
7.9
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Facilities
7.9
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Staff
8.4
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Value for money
7.6
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Free Wifi
7.4
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Reviewed: October 16, 2022
Laticia
United Kingdom6 Reviews1 helpful vote10“Very helpful”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing very nice
The staff where very friendly, breakfast staff where all so helpful and accommodating could of asked for better..thank you to the whole team very enjoyable stay
Stayed in October 2022
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Reviewed: October 15, 2022
Ahmed
United Kingdom5 Reviews4.0Disappointing- • Leisure trip
- • Group
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
some kid poop’d in the pool so it was out of order. it ruined the experience knowing someone poop’d in the pool. didn’t even use it and the whole reason we booked it was because of the pool facilities.
there’s not much to say knowing we only booked it because of the facilities and it was closed on the day
Stayed in October 2022
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Reviewed: October 9, 2022
Emma
United Kingdom4 Reviews10“comfortable and lovely”- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
the property was perfect for our trip
property was lovely, nice environment. I must say the gent on the main desk… Stephen was very lovely and accommodating.
Stayed in October 2022
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Reviewed: October 9, 2022
Cynthia
United Kingdom33 Reviews3 helpful votes10“Excellent”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
N/a
Breakfast was superb Staff were friendly and very helpful The room was perfect except the floor was creaky every time you walked around the room (room 240)
Stayed in October 2022
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Reviewed: October 5, 2022
Mary
United Kingdom1 review10“Very relaxing and comfortable”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Loved the pool. Staff very helpful and approachable Quiet atmosphere Close to local pubs etc
Stayed in October 2022
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Reviewed: October 4, 2022
Tracy
United Kingdom19 Reviews1 helpful vote10“Enjoyable value for money pet friendly”- • With a pet
- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
We had a pizza and chips could have been better the pizza wasn’t quite crispy enough for us
The room was comfortable and the beds were clean and comfortable There was room for our dog We could walk our dog within the grounds The staff were helpful and friendly The breakfast was ok
Stayed in September 2022
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Reviewed: October 2, 2022
Carmen
United Kingdom3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Family Room with Double and Single Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to dislike.
Loved the location, staff were fantastic nothing was to much trouble.
Stayed in October 2022
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Reviewed: September 29, 2022
Ben
United Kingdom5 Reviews4.0“Nice enough, not worth the money and let down by obvious staff shortages”- • Leisure trip
- • Couple
- • Suite - Non-Smoking
- • Stayed 2 nights
Shampoo, shower gel not refilled. Protective film covering bath fascia half taken off which looked really messy. Only one sachet of coffee in room, which seems like these were not topped up prior to our arrival. Spiders in corners of room, which again speaks to the room not being properly cleaned
Pool, Sauna and Steam room were good. Staff friendly. Food was ok.
Stayed in September 2022
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Reviewed: September 28, 2022
Rae
United Kingdom8 Reviews1 helpful vote4.0“Necessary overnight stay but would avoid in future.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Difficult to find. Very poor evening meal for the price. Scruffy staff in restaurant.
Ok. Not much
Stayed in August 2022
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Reviewed: September 26, 2022
Rick
United Kingdom12 Reviews9.0“Good value place to stay. Facilities and staff very good.”- • Family with young children
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
Very little
Excellent staff service. Very good room. Excellent breakfast and good evening meal
Stayed in September 2022
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Reviewed: September 24, 2022
Darran
United Kingdom3 Reviews5.0“Needs to be cleaner and don’t get evening food”- • Leisure trip
- • Family with young children
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
Room dirty.restaurant for evening meal horrifically overpriced and food was poor. pool had algae in the drainage section around the edge. Noisy
Swimming pool was a good size.
Stayed in September 2022
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Reviewed: September 23, 2022
Ksenija
United Kingdom51 Reviews1 helpful vote10Exceptional- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Swimming pool and gym
Stayed in September 2022
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Reviewed: September 23, 2022
Gavin
United Kingdom1 review1.0“Stayed fir 1hour and then left with a full refund.”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The cleanliness was very poor. The Spa area needed a deep clean. The bedroom was dated and also some aspects of the cleaning were not good.
Stayed in August 2022
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Reviewed: September 22, 2022
Linda
Italy15 Reviews5.0Fair- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
I had a single corner room and it was cold.
Position was ok, not easy to reach on public trasport
Stayed in July 2022
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Reviewed: September 20, 2022
Nick
United Kingdom7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Excellent place to stay as usual, very relaxing.
Stayed in September 2022
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Reviewed: September 13, 2022
Colin
United Kingdom13 Reviews9.0“apart from the evening meal the rest of the stay was ok”- • Leisure trip
- • Couple
- • Family Room with Double and Single Bed
- • Stayed 1 night
we were disappointed with the food service in the evening, we are told that bar meal service was at 7 30pm but when we went to order our meals we were told that they prioritised diners in the restaurant and that we would have to wait, we eventually ordered at 8pm but we didn't actually eat until around 8 45pm as they mislaid our orders we had a 7 year old with us it was hard to explain to him that the staff didn't think we were a priority
the room, breakfast and facilities were excellent
Stayed in September 2022
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Reviewed: September 6, 2022
Peter
United Kingdom14 Reviews1 helpful vote9.0“really good”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
new housing estate
breakfast
Stayed in September 2022
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Reviewed: September 4, 2022
Faynne
United Kingdom1 review9.0“Receptionist very helpful ..The sheep were lovely to look at 🤣🤣”- • Leisure trip
- • Group
- • Family Room with Double and Single Bed
- • Stayed 3 nights
- • Submitted from a mobile device
One of the staff was rude at gym
The room was a good size
Stayed in August 2022
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Reviewed: September 4, 2022
Danielle
United Kingdom6 Reviews2 helpful votes9.0“Comfy bed, friendly staff, lovely pool”- • Leisure trip
- • Group
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
We could hear people walking through the corridor as the floors are very creaky but I guess you’re always going to get that at hotels!
Given it was so reasonably priced I expected it to be very budget but it exceeded my expectations massively! The staff were lovely, 24 hour reception which was good for checking in after a wedding, the room was huge with lovely comfy beds and tea making facilities. In the morning I went to the pool and was pleasantly surprised again, it’s lovely, lots of little jacuzzis and a sauna and steam room too, as well as a gym and squash court. We had the buffet breakfast which was really well organised and lots of variety. I will definitely stay again if in the area!
Stayed in September 2022
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Reviewed: August 30, 2022
Diana
United Kingdom5 Reviews4.0“Acceptable, quiet but lacked staff care. I probably wont stay again.”- • Leisure trip
- • Solo traveler
- • Executive Double Room
- • Stayed 3 nights
Having paid for an Executive room it was most disappointing. No fridge, no shaver point in the bathroom, no toilet brush and no pleasent bathroom toiletries just a basic 'fixed' bottle of wash and shampoo. Acceptable for a standard room but not what is expected for an Executive room. Having requested room to be serviced on one day, it wasn't, not even the rubbish removed.
Breakfast was standard for a large hotel. Good but not special. Dinner was better, food and presentation was good. A quiet location which was appreciated.
Stayed in August 2022
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Reviewed: August 28, 2022
Sajid
United Kingdom1 review10“Very enjoyable stay, helpful staff, comfy beds, great spa. We would definitely return.”- • Leisure trip
- • Family with young children
- • Family Room with Double and Single Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Sadly there isn't any AC throughout any of the rooms and we stayed in a downstairs family room and it was hot! As you walk down the stairs you can feel the heat before you even get to the room, maybe the boiler is situated there? We had a nice big fan waiting for us in the room, which helped.
Staff were helpful and friendly especially Josh whom deserves a special mention for being so good at his job and so lovely. The rooms are nice beds comfortable, hotel decor looks good and the spa was our favourite. We loved the pool sauna and steam and used it well. We would definitely return to this hotel.
Stayed in August 2022
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Reviewed: August 27, 2022
Mark
United Kingdom39 Reviews6 helpful votes5.0“dated hotel. lovely restaurant. great staff”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
dirty room, tired furnishings
great restaurant
Stayed in August 2022
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Reviewed: August 24, 2022
Anna
United Kingdom2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
-
- Swimming pool - breakfast - bed
Stayed in August 2022
-
Reviewed: August 24, 2022
Partridge
United Kingdom1 review9.0“I found the whole experience very anxious due to the room being wrong which made me worse.”- • Leisure trip
- • Solo traveler
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
I booked a standard room which I have a picture of and when I saw my room it was for a disabled person. I went to reception and asked for another room, but was told not many rooms because of big party of people had arrived. I the end was given a room but couldn't turn the shower off and couldn't have a bath .
The staff were very helpful in the restaurant
Stayed in August 2022
-
Reviewed: August 23, 2022
Ian
South Africa6 Reviews5.0“Lovely hotel but it really needs air conditioners installed”- • Leisure trip
- • Couple
- • Standard Single Room
- • Stayed 1 night
No air conditioner and the window could only open about 5cm. This room was a sauna. You are provided a fan that just moves hot air around.
A very large room and very neat.
Stayed in August 2022
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