The main door locks at night. No one answered the bell or the phone number on the main desk. Was unable to get medication from my car until the morning. Bar food very poor and expensive over £8 for a sandwich that was very disappointing wafer thin ham and bread with stale crisps. Breakfast was a let down. The server came out with cold baked beans and the food wasn’t very hot.

Good size room. Very clean and quiet. Friendly and cheerful bar staff. The staff make your stay warm and welcoming.

Stayed in October 2024

Not enough parking, quite tight spaces and not free for hotel guests. Decor slightly dated Breakfast could have been warmer and tea/coffee machine didn't have milk on day 1 Lack of plug sockets generally, and some made a buzzing sound so avoided Couldn't get shower to warm up past child lock, and bathroom floor very cold.

Breakfast inc was helpful, tasty overall and good variety of options. Bed and pillows were very comfy Room was large enough Curtains were good at blocking light Hotel was quiet generally, no noise at night Included access to gym and pool Location was good for access to Gloucester and nearby motorways.

Stayed in October 2024

The hotel does not have character and is rather bland. The breakfast was tepid with some it's not available. The parking charge was an unpleasant surprise.

The swimming pool

Stayed in October 2024

Water wasn’t hot enough in room.

Lovely big room on ground floor. Excellent spa and pool.

Stayed in October 2024

water pressure in shower was not good shower head was loose black coffee had milk in it ("Americano", maybe it has to have milk?), only alternative espresso was very small even for an espresso

Oatmilk to put in my coffee as a person who is intolerant to lactose Croissants for breakfast :-) good bed

Stayed in September 2024

The staff were great, from top to bottom. The breakfast was about average, and I feel overpriced by comparison. No lift! I did experience problems getting my luggage up to the room - down some stairs and up some stairs. A bad choice of site, I felt, for a hotel, not made any better by very heavy rain for most of my stay. The water gathered in the car park in from of both the ramp and the steps down to the hotel, where I had to ruin my shoes yet again to cross the pond at the front door. Very bad architectural design. The room was rather pokey in relation to the price. It was also rather noisy on Saturday night. It's location was not at all what I expected. Unfortunately at the my visit it was right in the middle of a one way roadworks system, which did not help. Their signage was very poor, but one of the local residents helped me out. I was surprised that residents had to pay an additional parking fee

Stayed in September 2024

More attention to detail on cleanliness could be done. Showers were outdated

The pool and changing rooms were clean

Stayed in September 2024

The breakfast buffet. Not much variety and trays left empty till you asked! Eg no bread for toast, no milk for cereal, no tomatoes etc... tables not laid properly for next guest. Considering it was all self service staff should be attentive to food availability! I complained and Steven manager at reception refunded my breakfast.

The spa facilities were perfect. Steven at reception was extremely helpful when I had to complain about breakfast.

Stayed in September 2024

Food in restaurant

Pool, sauna etc

Stayed in September 2024

Some parts of the hotel needs a bit of TLC especially pool area bit dated and unclean

Food was excellent 👌

Stayed in September 2024

Paying for parking

The restaurant was beautiful

Stayed in September 2024

room tired and although clean bed/bathroom - lots of dust /dustballs on carpets and not often used surfaces. Room tired/taps in bathroom broken/need updating

staff welcome, comfy bed and tasty breakfast

Stayed in August 2024

Stuff wasn’t helpful

Gym

Stayed in August 2024

Charge for car parking could understand if it was city centre but not this location

Comfortable and staff welcoming

Stayed in September 2024

No aircon, even though a fan was provided, it was still uncomfortably warm in the room, especially at night. The cleaning lady was consistently banging on the door at 9 a.m., making us feel like we had to rush to check out, which felt pushy. There was no bottle of wine or fizz in the room that came with the booking when I booked.

Loved the pool, breakfast, room size, and bed is comfortable.

Stayed in August 2024

No lifts, people drinking on steps outside, so felt dodgy arriving in the dark, charge for parking, room stuffy although window did open.

Family room was comfortable and big enough for three adults.

Stayed in September 2024

Issues with customer service. Had to chase invoice for room service from bar as reception had no details. Also kept getting emails after staying to request payment despite me paying already. Very annoying.

Room was nice and food was good also

Stayed in August 2024

Needs renovation in parts

Quiet location

Stayed in August 2024

Could do with a bit of renovation in parts.

Nice quiet location.

Stayed in August 2024

Food priced ok but not a lot on the plate

Staff were very helpful Food was nice but a bit too much salt for me and a bit pricey for what you got I added onion rings to my burger which made it over £20 Breakfast is very nice and a lot to pick from

Stayed in August 2024

Hairdryer in the room didn’t work luckily I brought my own. Service in the restaurant could have been quicker in the evening. Didn’t expect to pay for parking as well

Room was nice and clean and food on the restaurant was also good

Stayed in August 2024

Having to pay for parking with no prior notification of the fact while booking and being charged £10 for 2 night stay was OTT.

The hotel was clean and comfortable, staff were friendly and helpful

Stayed in August 2024

Would’ve liked a shower without a bath

Open. Facilities good & restaurant all excellent. Staff were very approachable .

Stayed in August 2024

Creaking floor boards across the whole room, a hole in the actual floor was as in the room in from the the table under the carpet. Load creaking floor boards seemed to be a feature in all of the rooms which our party of 10 had across the hotel

Pool and spa facilities

Stayed in August 2024

Bit annoyed that the hotel says 3pm, and we couldn't check-in at 3pm, because 'the room wasn't ready'. Didn't get much other information and was frustrating when you've booked a property expecting to check-in and use the room from the time we've paid for. The reception was nice but we were told to wait in the bar and it could have been nice to be offered a complimentary soft drink, seeing as we were waiting around while we were thinking we could have been in the room by that point, and had paid for the room from 3pm on check-in until 11am on check-out. Also the wait at check-in is very frustrating when you've checked-in online and are waiting for the keycard, and other people haven't checked-in online and so this meant everyone had to wait anyway.

Nice comfy and clean room, polite staff, nice that the spa was included on both days of the stay and it's a good size spa.

Stayed in August 2024