Reviews of Gloucester Robinswood Hotel, BW Signature Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Marlstone Close, Robinswood Hill, Gloucester, GL4 6EA, United Kingdom
#14 of 17 hotels in Gloucester
Guests' ChoiceReview Score
Based on 1923 hotel reviews
7.4Score breakdown
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Cleanliness
7.9
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Comfort
7.9
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Location
7.9
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Facilities
7.9
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Staff
8.4
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Value for money
7.6
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Free Wifi
7.5
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Reviewed: October 30, 2024
Michal
United Kingdom41 Reviews2 helpful votes9.0“Thank you 🙏”- • Business trip
- • Solo traveler
- • Family Room with Double and Single Bed
- • Stayed 2 nights
- • Submitted from a mobile device
All good
Location, quiet room, gym free parking
Stayed in October 2024
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Reviewed: October 29, 2024
Tammy
United Kingdom1 review4.0“Didn’t need to travel from the midlands to go here”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was dirty - I saw several spiders in the dusty carpet, the duvet on the bed was a double duvet in a king size cover, pillows hard, staff miserable, food bland and cold in the restaurant, pool was dated and the fire alarm went off!
Spa hotel that could accommodate a 10 year old in the pool/spa
Stayed in October 2024
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Reviewed: October 27, 2024
Michelle
United Kingdom44 Reviews5 helpful votes4.0Disappointing- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Extrater fan noise all night long, breakfast food, some Items cold eventhough they came straight from the kitchen. Charge to park on site not mentioned at booking.
Stayed in October 2024
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Reviewed: October 27, 2024
Alison
United Kingdom1 review9.0“Excellent Hotel”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
In the morning there could be a quicker checkout system. A key card box would be good for a quicker checkout. Apart from that an excellent stay.
The room was lovely and spacious. The evening meal in the restaurant was delicious and the service was excellent.
Stayed in October 2024
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Reviewed: October 21, 2024
Julie
United Kingdom5 Reviews9.0“Very enjoyable”- • Leisure trip
- • Family with young children
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
Sweeky floor boards
Very clean and spacious
Stayed in October 2024
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Reviewed: October 21, 2024
Julie
United Kingdom5 Reviews9.0“Very clean and comfortable”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The bedroom floor boards where sweeking and from above
Very clean and spacious. Lovely staff
Stayed in October 2024
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Reviewed: October 20, 2024
Samuel
United Kingdom1 review4.0Disappointing- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Cold shower! Cold room, no room service, terrible parking, loud music from venue across the road. Definitely not 4 star!
Stayed in October 2024
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Reviewed: October 19, 2024
Lee
United Kingdom5 Reviews1 helpful vote3.0“Wouldnt come back”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff are poorly trained with information Spa was closed due to staff issues Brekie was cold
Room was ok
Stayed in October 2024
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Reviewed: October 19, 2024
Folasade
United Kingdom25 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Travelers with friends
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
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the ambience, facilities and most of all the staff were helpful and amazing🤩
Stayed in October 2024
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Reviewed: October 17, 2024
Grindle
United Kingdom8 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
All the features, the free drink and the swimming pool
Stayed in October 2024
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Reviewed: October 14, 2024
Elizabeth
United Kingdom8 Reviews9.0“An overnight stay with elderly parent.”- • Leisure trip
- • Family with young children
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
The stairs. Elderly mum struggled with them. Bathroom towel rail supposed to be heated, wasn't working. Did report it. Could've done with proper coffee, barista style. Machine brewed stuff not the best.
The room and the near to leisure area, gym and pool. Brekky good too.
Stayed in October 2024
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Reviewed: October 14, 2024
Hannah
United Kingdom2 Reviews10“Great stay with dogs”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Pool was a bit hot for us and very intensely full of chlorine
Dog friendly Great location next to park Lovely leisure facilities Hot sauna and steam room
Stayed in October 2024
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Reviewed: October 12, 2024
Emily
United Kingdom4 Reviews10“Relaxing!”- • Leisure trip
- • Couple
- • Family Room with Double and Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
We had to pay for parking, which wasn’t expensive at £5, however it would’ve been nice if it was free as we were guests staying at the hotel.
Really welcoming staff who informed us that they had upgraded us to the executive room! We were really pleased with this and the room was very spacious, clean and comfy. The spa was fantastic, we were given robes and the facilities were great, it was a big pool and it changed colours which was a nice feature. Also a great location with just a ten minute drive to Gloucester quays. We had a really relaxing time overall.
Stayed in October 2024
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Reviewed: October 12, 2024
Roger
United Kingdom1 review10“Excellent hotel, perfect staff and facilities and great value for money. Recommended!”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
I would have preferred a better plant based option at dinner even if it was just a meat free burger and fries. In fairness, meals were shown as vegetarian, gluten free etc., but the vegan choice was very limited.
The room was immaculately clean, well furnished and the bed was perfect and very comfortable. I slept very well and was pleased there were no extraneous noises like lifts in operation, doors banging etc during the night as I have sometimes found in other hotels. The staff were extremely helpful and polite both at reception and in the dining room. Dinner was great, perfectly cooked but I found the portions a bit too generous. Breakfast was good, nice staff and pleased they served oat milk instead of dairy. Although I didn't take advantage of it on this occasion there is I believe a gym. Perhaps importantly for many travellers, there was adequate free parking. The room had an iron and ironing board which can be useful, and tea and coffee facilities but no hairdryer (or maybe it was just missing from my room). The important thing is that I had a really wonderful stay and great sleep!
Stayed in October 2024
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Reviewed: October 11, 2024
Marc
United Kingdom7 Reviews2 helpful votes9.0Wonderful- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Location isn't great, but not really an issue.
Quiet, comfortable, and friendly staff
Stayed in August 2024
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Reviewed: October 6, 2024
Graham
United Kingdom2 Reviews10“Fantastic!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Showers were not overly hot and the water pressure not great. - only fault any of us had.
Great breakfast, lots of choice and nicely cooked. Hotel was close to city centre and near a park to walk round. We have never been to a hotel with such friendly, helpful, happy staff.
Stayed in October 2024
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Reviewed: October 6, 2024
Donovan
United Kingdom3 Reviews3.0Poor- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The smell of damp as u walk to the rooms shower was cold and no plugs by the bed to plug my sleep apnea machine in The restaurant menu was great for lunch but evening meal was rubbish and expensive for what u get will not be going back
The pool was good
Stayed in October 2024
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Reviewed: September 30, 2024
Kerry
United Kingdom8 Reviews3 helpful votes4.0Disappointing- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The water that ran from the bath was so dirty and brown it was full of dirt sand grains I was so disappointed as a single mum that just took the night away to relax alone this was truly disappointing as I just wanted to relax :(
The staff were Brilliant
Stayed in September 2024
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Reviewed: September 30, 2024
Susan
United Kingdom2 Reviews4.0“Very disappointing”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
Felt the 1 biscuit inadequate , would have expected a packet of 2 . Thought breakfast was included for the price .Friends stopping with me paid £6 less and their price included breakfast . My friends room smelt of damp .Heavy rain , window had been left open. Receptionist asked " What would you like me to do about it"Managed to get a different room Tried to order gluten free food as on the menu .Was told had to wait for a supervisor to okay the order . person didn't turn up . Braved the flooding and went out for food !!!! Myself and my friends all involved in the Hospitality & Catering industry, felt that we had received neither!!!
Room was of a good size , very nice bathroom .
Stayed in September 2024
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Reviewed: September 29, 2024
Edmond
United Kingdom36 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Parking was an issue as you have to pay using your phone £5 per stay
Comfy room clean and equipped with tea and coffee etc.
Stayed in September 2024
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Reviewed: September 29, 2024
Jaiden
United Kingdom1 review5.0“It was ok for 1 night”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
How outdated it was and how the shower was just boiling hot, it didn’t turn down.
The beds
Stayed in September 2024
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Reviewed: September 24, 2024
Taylor
United Kingdom3 Reviews10“Robinswood hotel review”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Too many people using the spa , the bed was rock solid!! Didn't sleep at all!!
Staff were welcoming, breakfast was lovely
Stayed in August 2024
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Reviewed: September 23, 2024
Grant
United Kingdom20 Reviews1 helpful vote4.0“I wouldn’t even dare to go back again”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff are rude specially the one in the restaurant, room are untidy, they didn’t even made the bed properly when they supposed to cleaned it
Nothing
Stayed in September 2024
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Reviewed: September 23, 2024
Clarke
United Kingdom1 review10“Lovely, friendly staff, great experience.”- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing, at a stretch the windows were a little difficult to open and shut.
I found it smart and fancy especially for the price.
Stayed in September 2024
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Reviewed: September 22, 2024
Grindle
United Kingdom8 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
All the facilities and the. Ed was very comfortable
Very clean and tidy
Stayed in September 2024
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