The property in South Kensington was very tired. The beds were small and hard, the pillows, the bed linen and towels very old. There was a lack of items in the kitchen and what was there was dirty.

We didn’t actually get to stay in this apartment because when we arrived in London after a long flight we found out the apartment had an issue with carbon monoxide and we could not stay there. To Nathalie’s credit she moved us to an apartment in South Kensington. We specifically wanted to be in Marylebone so this was disappointing but we had no choice. However I will say Nathalie was very responsive and very good to deal with.

Stayed in December 2024

Nothing at all

Great location very comfortable and had a great time

Stayed in November 2024

The main entrance lock is very difficult to use. Some of you will wait outside for long minutes !

We got relocated by Nathalie (the friendly owner) because a technical problem in the apartment we had selected.

Stayed in July 2024

We were not expecting the steep and very narrow stairs .

Excellent location. We were very close to the Marylebone Highstreet and Regent Park. Very central . The flat was nice and clean.

Stayed in June 2024

We had an issue with ants in the kitchen throughout the stay. Our host did come to try and resolve the situation but they persisted. The microwave and a few plates in the kitchen were left dirty from the previous guests. The mattresses were quite flimsy.

The location was excellent and the host very helpful and communicative.

Stayed in April 2024

The flat was super clean and the appliances all worked. The area was incredibly quiet, and easy access to a tube stop.

Stayed in July 2023

We found the deposit procedure a little inconvenient. It is unusual to carry so much cash around these days. We also changed our plans and wanted to leave an hour earlier but had to wait until the cleaner arrived to return our deposit. A bank transfer would have been a better system.

Excellent location, walkable to many attractions and close to the beautiful Regent's park. Modern interior and exceptionally clean.

Stayed in June 2023

If i have to make some propositions, the kitchen might be more furnished with dishes to cook and to open a bottle of wine for example ;) but nothing really important.

Nathalie had 1h15 late but Nathalie stayed at the flat to welcome us which was confortable. She took time to explain us all we had to know about the flat. The flat is very well located and we could do lots of thinks by walking as the weather was just wonderful. We spent a nice week in London.

Stayed in February 2023

Excellent stay in superb house and location. This flat is beautiful and Marble is a fantastic host. All in all a terrific stay. My wife, kids and I had a wonderful stay. The house is huge, clean, warm, and absolutely stunning. Not to mention the incredible location next to Marble Arch and Paddington and at walking distance to Hyde Park and Oxford Street. Great area, rich with the best restaurants, cafes, bars and markets. The host Marble was was very helpful, friendly, and easy to communicate with. We would love to stay here again.

Stayed in April 2025

We had a wonderful stay at this beautiful London flat. The space was immaculate with elegant furnishings that made it feel like a true home away from home. Extremely comfortable beds, and the well-stocked kitchen had everything we needed. The location is fantastic—easy access to key spots! Marble was very responsive and attentive, ensuring we had a smooth and enjoyable experience. Highly recommend staying here for anyone visiting London!

Stayed in March 2025

This apartment is beautiful and the host fantastic. All in all a terrific stay. My group and I had a wonderful stay. The house was clean, warm, with plenty of room, and the kitchen is fully stocked. It's also 1-min walk to the underground and train station and 2-min walk to Regents Street! Marble was was very helpful, friendly, and easy to communicate with. We would stay here again.

Stayed in March 2025

Brilliant property in prime location. We were greeted by a lovely host who kindly showed us the house and gave us so many useful tips about local venues. The house is beautiful and elegantly furnished. So central but also very quiet and private. Lucky find!

Stayed in March 2025

We loved everything: - Excellent location. - Large 2-bedroom flat ‏- Very closed to the famous places in London. ‏- Very clean and stylish furniture. - Very attractive and reasonable price - Beautiful large terrace - The flat is provided with many amenities among which coffee pods and tea.

Stayed in March 2025

High end beautiful apartment in the heart of elegant area, Marylebone. The apartment is set on the first floor in a quiet mansion block and is brand-new and very well presented. We were greeted by the owner at check-in and her cleaner at check-out. We especially loved the extremely high ceilings, sun-filled living room and the beautiful leafy terrace over quiet backyards. We'd love to come back in the summer. Highly recommended.

Stayed in March 2025

Chose this apartment for my last two nights in London and I was not disappointed. It is a large beautiful first-floor flat within the elegant residential area of Marylebone. Close to first class shops and restaurants. Hyde Park is just around the corner. The additional privilege of having a nice terrace with beautiful and comfy sofas, made our trip luxurious. The landlord is very kind and helpful: she introduced us to the surrounding environment and solved all the problems for us. There was a little incident halfway, because I wasn't familiar with the house, I mistakenly turned on the heating equipment, causing unnecessary waste, I still want to say I am very sorry, but the landlord was very friendly, and did not care about this matter, next time I will choose to stay!

Stayed in March 2025

Beautiful Victorian-period classy apartment that exceed my expectations and for which pictures do not make justice. Brand-new elegant furnishings with a large stunning terrace in residential area, still quiet yet close to superb shops/ bars/ restaurants of the nearby high street in Marylebone and Marble Arch. Paddington station is also close-by and you can arrive straight from Heathrow airport followed by a short walk. Delightful having Hyde Park round the corner. We loved having a nice patio that is accessible from the living room. The host was caring, helpful and gave us many tips on our London trip about venues and travelling. Flexible check-in and check-out. Would love to be back!

Stayed in February 2025

Beautiful apartment: spotless, spacious, and beautifully designed with a gorgeous terrace. You can tell the owner Marble put a lot of care into maintaining it. The space feels welcoming and cozy, with all the amenities you might need for a comfortable stay. The bed was super comfy, and the living area was perfect for relaxing after a day of sightseeing. The location is unbeatable – right in the heart of London (this stunning area is called Marylebone, very upmarket), with easy access to public transport, tube and bus stations, great restaurants, cozy cafes, and some of the most famous attractions (Tate Modern and Sherlock Home Museums to mention a few). It made exploring the city so convenient and stress-free. Marble was incredibly kind and responsive, ensuring everything went smoothly from check-in to check-out.

Stayed in January 2025

Me and my family loved staying here! The area is very walkable and upscale. The home is wonderful with a stunning terrace overlooking the gorgeous leafy courtyard. It had been throughly clean and beautifully decorated. We would recommend this home and would feel fortunate to be able to stay there again.

Stayed in November 2024

Nathalie was engaging, professional, and attentive. She gave us wonderful recommendations to a variety of cafes, brunch places, happy hour spots, and fine dining. When we had minor issues with the flat, Nathalie quickly responded with perfect solutions.

Stayed in September 2024

Household attitud as she lied and hid exact location. Prposed different flat.

Nothing Nothing BE CAREFUL !!! The household lied to me and proposed fifferent flat claiming that there was gas leakage. Extremely bad experience especially for family. I guess she had other flats that she wants to keep busy.

Stayed in July 2024

Unacceptable issues with stay:- Bed linen and especially quilt covers – heavily stained (see attached pic) need destroying and replacing. We found this disgusting, but tried to not let it get to me and ruin our stay completely. Shower head blocked and never been cleaned (see attached pic)– needs descaling Sofa very cheap and uncomfortable, wooden struts poking through top cushion – need replacing Outside terrace unusable – every time it rains it floods, floor not sloping towards drain (see attached pic) Small towels, very cheap and very thin – not big enough to even go round body, so thin they do not absorb much water. Issues with property not as described :- Property information has many inconsistencies and outright untruths listed. Garden flat in posh mews – this is not a garden flat, it’s on the first floor Recommendations:- Soundproofing from upstairs not adequate Upgrade small items in flat to match quality of location and price of apartment to rent e.g. very very cheap low grade bathroom & kitchen accessories – soap dispenser, soap used, toaster and kettle etc. Broken mirror in bathroom Chopping board would be very handy Bin in kitchen should be replaced with one with a lid Heating did not appear to work in living room, only bedrooms.

Location is excellent Host was very helpful until there were issues, then became very unhelpful and started lying about the flat's condition. The property is way too expensive for the quality and lack of basic requirements e.g. unstained bedding

Stayed in May 2024

The facilities was not provided nicely as we booked for 5 people and we were asked to pay for extra bed and it was costly and was laid in the property and not provided to us.

Location of Property and interior was good and kitchen was also nice.

Stayed in March 2024

The heating stoppend in the first and second night, and also some plugs did not work, no hot water in the night and the overhead showerhead is blocked so you have to use the hand shower where the water rinse is also very sparse. The oven needs a good cleans inside. I informed the owner about the electricity problem of the heating and the plugs having an issue in the 3rd evening. For the plugs she told me this is caused by "my foreign devices - sure, my I phone and Macbook;) I arrived for business and medical treatment so I need to wear a mask and specially booked a rental flat to secure safe mask off times. After reporting the issues she told me she would come over and check, I told here she can but please to wear a mask. From that point her tone changed and she was snappy and told me the heating is working properly and I could heat it up to have a "sauna", just a bad tone. In the 3rd morning the ceiling started water down in the kitchen, electricty was off in several rooms, the heating has stopped anyway in the night. I did ask her for a refund, but she only mentioned she could send the plumber one hour before my check out. I did ask for a late checked out and she agreed on keeping the Euro 70 in cash (for 2 hours!!!) Basically the whole electricity had a problem for several days due to the water leak. Finally I felt like leaving a sinking ship.. And, you feel the metro in the flat every time a train is running in the underground and passing.

Nathalie was very friendly at first, specially since I forgot the Euro 200 in cash Deposit and she agreed on Euro 70 instead. I also offered to wire the amount instantly and take any refund costs on me. The area is safe, lots of shopping options.

Stayed in January 2024

We paid 550 pounds / night and total over 3500 pounds so we expected a much better quality place and better service but: 1. It’s Much smaller than what the photos are shown; the house was freezing for the first 24 hrs as the heater was only turned on when we checked in; 2. Everything is cheap quality from the cutleries to toasters to kettles and the worst are the mattresses- it’s like sleeping on jello. It sinks all the way to the frame. When one turns, the other will be woken up from being bounced up and down. We had 6 nights of very poor sleep; 3. King size bed is hardly a king size and queen size bed is not really a queen size bed. 4. We asked for extra bed but was given a cheap air mattress; which leaked. We didnt want the same cheap replacement so just let our son sleep on the sofa. But still was charged 120 pounds. The mattress itself probably worths 20 pounds. We paid over 3500 pounds for the whole trip but the hostess was so cheap and so greedy, she insisted on keeping the 120. Just shows the character of the host. 5. Sheets were dirty - we found quite a bit of hair on pillow cases and our bed sheet and we were so grossed out. Not at all what we want to have to deal with after traveling over 20 hours with 3 kids. The host didn’t say a word of sorry and her excuse was she had a new cleaner…. Isn’t it a host’s responsibility to check? 6. The roof leaked on the 3rd day and even though it’s not something the host can control, there was not a single word from her showing her concern about our comfort and experience. We had to deal with leaked roof for 3 days and being accommodating to let her people to come in and check and keep her posted on the damage. Again, not a word of “thank you”. 7. We’ve stayed with many hosts we booked on Airbnb and this is the first time we booked an apartment with bookings.com. Definitely the worst worst experience we’ve ever had

The Marylebone neighborhood where the apartment situated is very quaint.

Stayed in December 2023