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  5. Reviews of ibis London Excel-Docklands

Reviews of ibis London Excel-Docklands This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9 Western Gateway, Royal Victoria Dock, Newham, London, E16 1AB, United Kingdom

#493 of 1,071 hotels in London

Guests' Choice

Review Score

Based on 3156 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    9.0

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    7.9

  • Free Wifi

    8.8

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Showing 1 - 25

  • Reviewed: April 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 2 nights
    • Submitted from a mobile device

    Good price & convenience for public transport.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Twin Room with 2 beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to fault. Would happily stay again

    Stayed in April 2025

  • Reviewed: April 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Sweet Room by Ibis
    • Stayed 1 night
    • Submitted from a mobile device

    Good, but TV was a bit temperamental. Also drain smell in bathroom.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    9.0
    Good location
    • Leisure trip
    • Family with young children
    • Twin Room with 2 beds
    • Stayed 1 night
    • Submitted from a mobile device

    Good location to the 02. Nice view out the window.

    Stayed in March 2025

  • Reviewed: April 6, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was made up of modular furnishings and a self contained pod style bathroom. The bathroom was weird and made myself and my partner feel like we were in a boat!! No toilet brush!! Very limited hanging space and no drawers at all.

    Perfect location for the O2 and ExCel Centre. Two minutes walk to the cable car and probably 5 mins to the Elizabeth Line. Good choice for the excursions we had planned. Nice hotel, clean but quite basic furnishings. Good choice at breakfast and A nice bar area which stayed open late.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    9.0
    Peter Kay experience
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Clean & tidy all facilities great friendly staff good locations value for money

    Clean & tidy all facilities great good locations value for money

    Stayed in April 2025

  • Reviewed: April 3, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 1 night
    • Submitted from a mobile device

    Good location for excel centre. A little expensive compared to other ibis hotels I’ve stayed in. Breakfast was not up to much

    Stayed in March 2025

  • Reviewed: April 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 2 nights
    • Submitted from a mobile device

    Very clean rooms, efficient and profesional staff. Unacceptable that you cannot pay cash in the restaurant/bar. Very poor quality and selection for breakfast

    Stayed in March 2025

  • Reviewed: April 1, 2025

    8.0
    Very Good
    • Business trip
    • Group
    • Double Sweet Room by Ibis
    • Stayed 1 night

    Nothing

    The booking was good and provided everything we needed in a good location

    Stayed in March 2025

  • Reviewed: March 31, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double Sweet Room by Ibis
    • Stayed 1 night
    • Submitted from a mobile device

    Quite noisy Not spotlessly clean

    Excellent location Convenient for station

    Stayed in March 2025

  • Reviewed: March 30, 2025

    8.0
    Good location & Lovely staff
    • Leisure trip
    • Family with young children
    • Twin Room with 2 beds
    • Stayed 1 night
    • Submitted from a mobile device

    Loved the staff so helpful & pleasant. The bathroom hadn't been cleaned well couple stains on the floor & no hand towel. Beds comfy room clean. Complimentary drink from bar was a warm welcome 😊

    Stayed in March 2025

  • Reviewed: March 29, 2025

    8.0
    The room was very clean tidy and compact and suitable for short stays. Very quiet
    • Leisure trip
    • Family with young children
    • Twin Room with 2 beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Maybe having a very small fridge. Being a diabetic it would have been good to use in order to keep my insulin cool.

    Breakfast has a good variety. Perhaps reduce the cereal element and have more thinga that could be used for yogurts.

    Stayed in March 2025

  • Reviewed: March 28, 2025

    7.0
    pretty good value and the staff were super friendly and lovely - especially the cypriot girl on desk
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 2 nights

    decor a bit boring and dated in rooms rooms were cold

    location to o2 for ufc breakfast included was good

    Stayed in March 2025

  • Reviewed: March 28, 2025

    8.0
    Good hotel just two minutes walk from the Excel
    • Business trip
    • Group
    • Double Sweet Room by Ibis
    • Stayed 2 nights

    The hairdryer was pretty awful and there was a nasty drain smell when running water in the sink. Didn't seem to have any control over the room temperature either.

    Decent sized room with large bed. Needed to move the furniture slightly to fit my case on the bench, but otherwise there was plenty of space to work and store luggage. The breakfast was nice with plenty of choice. We were able to check in early by signing up to the Accor rewards programme, which was really helpful. They stored my luggage all day after check-out too.

    Stayed in March 2025

  • Reviewed: March 28, 2025

    9.0
    Great location, especially for Excel, with clean comfortable rooms and convenient restaurant&shops
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 2 nights

    Check-in wasn't that smooth and had to wait until exactly check-in time. Needed a company invoice, provided details on check-in that were lost, but was assisted in the end efficiently.

    Room and the location were great for me. Good places to eat around and shop nearby. Room was clean and comfortable. Happy with the stay

    Stayed in March 2025

  • Reviewed: March 25, 2025

    9.0
    Would stay again
    • Leisure trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 3 nights

    Theres nothing really to critique i had a great time, the only thing that could possibly improve was during the evening at the bar there was only one member of staff and he was doing nearly everything, from making drinks, serving customers, delivering food, checking guests in, wiping tables, i thought it was a bit much for one person to do

    Room was great, very clean and very spacious. The hotel was about a 5 minute walk from my venue i had to go to which made things very easy. Staff were very helpful at the bar and during check in and out

    Stayed in January 2025

  • Reviewed: March 23, 2025

    8.0
    Close to a train station
    • Leisure trip
    • Family with young children
    • Twin Room with 2 beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice staff

    Stayed in March 2025

  • Reviewed: March 21, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Accessible Twin Room
    • Stayed 1 night

    The staff were very helpful and friendly!

    Stayed in March 2025

  • Reviewed: March 21, 2025

    8.0
    Overall the stay was good and value for money. In terms of location it was exactly what I needed. I would stay again but
    • Leisure trip
    • Travelers with friends
    • Twin Room with 2 beds
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet in the bathroom had a but of a build up of grime on it. Also late check out was arranged until 2 pm however, the room door was knocked by around 11 am. When I opened the door staff walked away but I said we have late check out until 2 pm anyway. Then at around 12/1 pm, housekeeping opened the room door whilst we were still in it.

    The location was perfect, check in staff excellent.

    Stayed in March 2025

  • Reviewed: March 18, 2025

    8.0
    A good stay, comfortable and great transport links.
    • Leisure trip
    • Couple
    • Twin Room with 2 beds
    • Stayed 2 nights

    Another towel would have been handy and some more tea/ coffee as not much there. TV was very slow to start and get to grips with.

    Good location near Excel and Royal Victoria so close to DLR and Elizabeth line. Room clean and quiet, with basic facilities.

    Stayed in March 2025

  • Reviewed: March 16, 2025

    9.0
    Good Staff
    • Business trip
    • Solo traveler
    • Accessible Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was excellent, although I arrived early, 9 am they checked me in straight away, even last day they kept my luggage till evening in their storage

    Stayed in March 2025

  • Reviewed: March 10, 2025

    7.0
    Brilliant, will stay again.
    • Leisure trip
    • Family with young children
    • Double Sweet Room by Ibis
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast kept running out and had to wait for rop ups. Tables were not cleared quick enough or wiped down (very busy weekend)

    Breakfast choice was good. Reception staff friendly and welcoming.

    Stayed in March 2025

  • Reviewed: March 10, 2025

    7.0
    Reasonable stay for 1 night to sleep and shower.
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 1 night

    Hotel could've at least provided a bottle of water in the room. I know it's a budget hotel but some do provide a small bottle of water. Corridor was noisy and bedroom door is not noise proof at all, can hear people talking/laughing when they passed my room and can hear other people's doors shutting. But quiet enough at night. Pillows were horrible, they were very hard and reception said unfortunately they are all hard, I woke up with a stiff neck. Breakfast was ok, nothing special nor tasty. I don't eat much breakfast anyway, so just had croissants and cup of tea and some fruits. The breakfast hot food didn't look appetising. Because I came 30 minutes before the breakfast area was closed, the tables were dirty and not cleaned yet.

    Location was perfect, right across from ExCel London where I had my conference. Room was clean enough and everything was working. Staff were very friendly and helpful. I initially got a room beside the laundry room and asked to move, they were kind enough to move me away from the laundry room and lifts. Good rate for 1 night stay to include breakfast, paid £113.

    Stayed in February 2025

  • Reviewed: March 10, 2025

    8.0
    MY STAY WAS COMFORTABLE AND STAFF WERE GREAT. I SHALL RETURN NEXT YEAR SAME TIME.
    • Leisure trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 7 nights

    I NEVER HAD DINNER AT THE HOTEL BEACUSE THE MENU WAS NOT BRILLIANT

    ROOM WAS GOOD, LOCATION TO MY MEETING PLACE EXCELLENT.

    Stayed in March 2025

Showing 1 - 25

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