the bed and pillows was a bit hard for my liking

it was close by where we needed and near a lot of places

Stayed in January 2025

Acoustic in some rooms odd.

Had a few issues with room - odd acoustic in some meaning could hear conversation clearly from next room - but staff were very patient and fabulous at finding the right alternative for me. Room service great. Breakfast staff very friendly and helpful too. Comfortable, clean, friendly. Breakfast expensive in line with most hotels (£12) but excellent value. Will be back! Thank you.

Stayed in February 2025

Shower leaked , and as a result bathroom door had swollen and unable to close

Good location , comfortable room , easy parking, Good breakfast, decent bar area

Stayed in February 2025

I wouldnt say it was worth the £230 we paid for two nights. The lack of plug sockets near the bed was an inconvenience, and while there were usb ports by the lamps, they didnt work once we turned off the strip light. We were woken up both mornings to loud banging sounds which as you could imagine wasnt great. And the worst part of all was one specific member of staff being rude to me and my friends as we we're walking back into the hotel: we were walking through the lobby which had a fair few people in there and whilst talking amongst ourselves a staff member said hello ladies to us, what wouldve been a friendly gesture if it werent for the fact that by the time we realised he was talking to us and i turned round to nod a thanks, the staff member very loudly exclaimed "oh well I'll just be ignored" which came across very rude and made us very uncomfortable. I work in customer service and I wouldn't dare behave like that in front of paying customers.

The location of the hotel was perfect, so close to everything I needed.

Stayed in January 2025

It was quite expensive and there was no water in the room as I’d expect from other hotels. This was an issue when I realised that late at night

It was clean and the bed was comfortable

Stayed in January 2025

Dinner was cold,sent back and it came back not any better!

Had breakfast,booked at reception at 9.50,we were told it was on till 10.30,went to breakfast and was little left and it was cold,then told it finished at 10!? Waste of £24

Stayed in January 2025

Maintenance work carried out but they were kind enough to give us a free breakfast- breakfast is lovely .

Ideal location. Parking I could not find but we know Manchester well so found parking elsewhere.

Stayed in December 2024

Windows where old

Great location

Stayed in January 2025

Less amenities

The location was close to where I needed to be

Stayed in January 2025

Bathroom was alittle dated and painted tiles rather than replacing them

The beds was amazingly comfortable

Stayed in January 2025

The WiFi was terrible from our room only worked when you’d leave the floor and the heating in the room didn’t work either

Stayed in January 2025

The WiFi didn’t work the best however when staff were told they moved us to a better room.

The staff were amazing and very helpful. We had the breakfast which was very nice and had some good options. The room was very clean and had everything we needed and the bed was very comfy.

Stayed in January 2025

It’s not a 4* in my view, bar area needs some refurbishment and the room looks like it’s got new carpet / curtains and been part refurbished but not enough to warrant 4 star. Also my partner wanted a bath but the bath plug didn’t fit - and we had a room right next to the lifts so was noisy with them banging so didn’t get much sleep. Also booked a double but they initially gave us a twin, which did get sorted out.

Beds were comfy, room was clean. Staff were brilliant.

Stayed in January 2025

Room was freezing

Stayed in January 2025

Room temperature was a little chilly

Good location

Stayed in January 2025

Breakfast bacon was cooked to hard like leather

Friendly staff comfortable bed

Stayed in January 2025

We had no toilet rolls in our room and when I asked the cleaners if I could get a roll she said no id have to wait for the room to be clean next . I said I've only just got here she said to wait till morning! Other than that was a nice hotel ! They do sell loo roll in the shop next door 🤣

The location was great 😃 Comfortable beds .

Stayed in January 2025

The room was freezing on check in, we turned heating on and when we came back. It was just as cold as outside which at the time was -1. We mentioned this to reception, they came up and said he would get us a heater but I wanted to change rooms, which they allowed us to do. They even gave us free breakfast because the thermostat in the original room was broken and had to change rooms at 1.30am.

Staff were lovely. Location was good. Breakfast had good variety. It was my birthday and they gave us a free upgrade and put birthday banners on the bed with balloons and free gin bottles.

Stayed in January 2025

Just missed a bath plug as wanted a relaxing bath.

Warm friendly welcome from reception staff,easy check in.Nice comfy room,Good breakfast,and all members of staff very approachable and friendly.

Stayed in January 2025

Lack of toilets near bar

Location bar facilities

Stayed in December 2024

Common areas a bit noisy when trying to hold work conversations, It was Xmas though, so understand that it was busy.

Room upgrade + welcome drink

Stayed in December 2024

Room was freezing, no heating whatsoever! We mentioned this at reception and they did give us a portable radiator but this didn’t really heat the room at all.

The breakfast was absolutely lovely with excellent choice.

Stayed in December 2024

The bathroom was dirty and the walls and doors were a scuffed and needed refreshing

The bed was comfortable

Stayed in January 2025

didn't offer free parking or discount ticket for parking

Value of price for hotel near Piccadilly

Stayed in December 2024

Although the hotel had been refurbished since my last visit, it appeared to have been refurbshed on a budget... ie the bathroom tiles had been painted not replaced. The original windows hadn't been replaced and had constant condensation rendering the advertised "City View" none existent. The hotel would also benefit from a "deep clean".. it was fine on the surface, but the carpets had debris in them across most floors i visited and the lifts were dirty (due to constant use, which I understand).

Staff where great, vert attentive and genuine. Breakfast was excellent!

Stayed in December 2024