made to feel special.

Stayed in May 2022

Hotel satisfied all our expectations

Great food and friendly staff. Liked that you could have pre meal drinks in lounge and have time to look at menus. Post meal coffee in lounge as well

Stayed in May 2022

Parking at the hotel is a nightmare at various times due to the restaurant.Breakfast is OK but a little dated.Rooms are very clean but a little soulless.

Location is great for a walk along the seafront and is close to restaurants and bars

Stayed in April 2025

Unable to have our Sunday lunch at the Hotel as we were told the restaurant was fully booked, we tried to book at approx 10.30 for lunch any time during that day, we were in and out several times and each time there were several empty tables in the restaurant ? we had lunch in a local pup, we asked if we could order from the room service menu at the hotel and were given the same menu as from the main restaurant, so I assume we could have had Sunday Lunch in our room ?

Very good and nice and hot.

Stayed in February 2025

The room was a disaster. No window, no possibility to control the temperature. The breakfast was terrible two out of three days. No fruit, cold coffee, cold sausages.

Stayed in January 2025

No allocated tables in the dining room for guests.

Traditional seaside hotel

Stayed in December 2024

Our bed was small and incredibly squeaky, I had a terrible night sleep as every time I moved I woke up

It was very clean and good location

Stayed in November 2024

View from the room, shortages on the dinner menu at 7:15. Two items had run out so limited choice on set menu. Breakfast poached eggs undercooked.

Position, the staff, dining room ambience

Stayed in November 2024

The sausages were good quality but rather anaemic, needed browning. The room was small, the bed a small double and not comfy, there are no curtains in any of the bedrooms, just cream vertical blinds which affected our quality of sleep, and the noise from outside. The walls were thin, we did ask to move rooms but hotel was apparently full, but then when i complained about the tv blasting in the room nextdoor they decided they had just had a cancellation. It's not a cheap hotel and we expected more, in the way of comfort. A glass of wine and a pint of lager £18 !! It amused us how the staff all spoke in fake overly posh accents to guests, but in conversations between each other they spoke in their normal accents 😂 seemed OTT really.

Breakfast was really nice quality and plenty of choice, although it was a paid per person added extra. We also had lunch there which was also lovely, this was also a paid for extra ££

Stayed in September 2024

My room was on the side of main road with a lamppost right outside. Only had blinds in the room with no curtains so wasn't ideal

Great location. Still got original features of the old building

Stayed in August 2024

We were looking forward to dining at the hotel expecting that a table would have been reserved for us. We were told on arrival they were fully booked. We did not receive an email giving us the opportunity to reserve. Also the lighting in our room 140 was not practical. there was no light switch reachable from our beds. Also the lift was out of order and yet no member of staff to help with luggage on the stairs. All in all very disappointing.

Stayed in September 2024

Location

Stayed in August 2024

Room 133 is on the first floor next to the outside illuminated sign and constant traffic going past until the early hours , very noisy as it's near the roundabout! The room also had a faint body odour smell so I had to open the window on arrival. In the end I had to close the window due to the traffic noise which I found uncomfortable . When I arrived I asked the receptionist if I could have a quiet room as I was extremely tired due to a long drive, I was very disappointed she put me in this room. I didn't get much sleep on the first night due to the noise which spoilt my first full day with family in Cleethorpes. I was also told all single rooms at this hotel only have showers , I have stayed previously on my own and had a bath ! I do enjoy a bath after a long drive so not sure why I was told this I found this disappointing if this is the case . I asked on arrival if the room had a bath and if it was quiet and this is what I was told . I accept if this is the new policy but don't understand why I was given this room given the levels of noise from traffic .

I stayed for two nights . I had to move rooms after a very uncomfortable first night. The room I moved to was much more comfortable less noisy but from 6.30am corridor noise sounded like someone was fixing something .

Stayed in August 2024

Over priced for what it is

Very clean

Stayed in August 2024

We couldn’t park at the hotel as all the spaces were taken up by lunch visitors. We had to park some 75m down the road. We were told that there would likely be spaces available later in the day if we wanted to move our car but not ideal. Room prices appear to be around £65 but not on bank holiday weekends. We paid £135 for room only for one night which was very overpriced for a standard double in what was the former attic of the building and was very hot. When standing up from the toilet you also banged your head on the shower screen during to lack of space. We had a nice view of the car park of the building across the road too. All in all, not great.

Great location on the seafront.

Stayed in August 2024

Hotel room was like a dungeon, I asked for a balcony and received an email confirmation but room had a frosted glass window. On booking in was told the restaurant was full and closes at 8.30pm, in fact there was free tables not used.

The breakfast was good

Stayed in August 2024

Staff in the dining room need to be a bit more friendly

We were told we had not paid for breakfast

Stayed in July 2024

Could not accommodate extra family for breakfast

Sea view

Stayed in June 2024

The breakfast was inedible and we waited almost an hour. The staff told me there were problems in the kitchen - they were not wrong! When we checked out, no one asked if we had enjoyed our stay (I think they knew the answer so didn’t bother asking). This would have been more understandable if it was a basic B&B but the hotel considers itself to be quality accommodation: it definitely wasn’t. I very rarely leave bad reviews but this hotel was the worst value for money I have stayed in. I would have expected to have the breakfasts comped as they genuinely were inedible but there wasn’t even an apology let alone an attempt at redress.

The property was conveniently located on the seafront and had parking. The communal rooms were lovely.

Stayed in July 2024

It was absolutely boiling like the heating was on all night couldn’t sleep a wink was like been in a greenhouse

It was nice room I liked the outside terrace

Stayed in June 2024

I did not have a cell phone with me. I could not make local calls from the room. No telephone service nor access to a terminal linked to internet were provided. Also the menu for both the bar and the dining room did not vary in a week and one was not able to get small snacks like a scone or a tea cake with a cup of tea. Additionally, it was requested to get a reservation for the dining room even though you were a guest.

It would be better if breakfast came with the room. It was a bit of a rip off @18.5 pounds.

Stayed in June 2024

Never had a room but keep trying to take payment for the room I dint even stay in cos got turned away saying know rooms

Nothing book a room got to hotel for them to turn me away and ever since they keep trying to the money for a room there was not one cist me 165 taxi fair home cos of this

Stayed in May 2024

No bath, towels not bath towels, I couldn't reach the shower head to lower it. Room small for a superior room. Rubbish on ledge on the outside of the room

Really comfortable bed

Stayed in March 2024

There was too much light ingress and this kept us awake There were smart looking vertical blinds but they did not keep light out at the edges Fortunately we had one sleep mask with us so my partner could go back to sleep I regretfully had to sit reading in the bathroom for hours during the night For those rooms on the sea front where there are not only street lights but also hotel lights please would you consider whether using blackout curtains would benefit guests So much of this hotel is excellent so this is a small thing to make it even more so

Evening meal and Breakfast was excellent Staff extremely attentive and helpful Room very clean and well decorated Very modern bathroom and Really nice shower

Stayed in February 2024

First room I was allocated should not be available to the public until works are fully complete. The rooms adjacent to my room were being built and it was possibly the worst overnight stay I've had in 20 years of travelling/working. I was switched rooms to the opposite side of the hotel the following night and never received a refund/voucher or anything to compensate the frustrated, sleepless night previous which I found strange for such a well established hotel.

Staff and restaurant

Stayed in January 2024