Food and Drink prices were quite high.

Friendly atmosphere, good location to walk into town. Nice gardens and plenty of parking space.

Stayed in May 2025

The room was great. Lovely size and bathroom too.

Stayed in April 2025

Stained carpets and no fridge in room

Location and size of room

Stayed in April 2025

Even though we got the last room which was stated as 2 single beds. We thought it was a room with 2 double beds and surprised at the size of the single. But we were ok. The bed was comfortable and we moved them together…..whoops! The room was quite dark, during the day and not much light coming in from outside. The view was very nice but for the one night it was ok. There was a consistent noise throughout the night that caused us to take a while to fall asleep. In room 212. Made you feel you was in a back room . Highly recommend descaling your kettles regularly, concentrated lemon works well.

The ambience of the entrance was nice. The receptionists on Sunday and on Monday was very welcoming and informative about the area. The staff in the restaurant (breakfast), very attentive and ensured personal needs were met. And was ready on the table (soya milk). The beds, quilt and sheets. The darkness of the room at night. The bathroom and the light around the mirror The hand & body wash

Stayed in April 2025

Furniture in bedroom was tired and had some issues with heating hot water due to fire alarm. Spa wasn’t that great TBH

Staff were very good and helpful. Restaurant was nice and good choices on menu

Stayed in April 2025

Dated, expensive for the quality of room Long wait for breakfast issues with the kitchen apparently

Location

Stayed in April 2025

The spa is quite expensive for what it is but it’s nice to have the option to use it.

Fantastic location, really comfortable beds and clean room

Stayed in April 2025

Everything was great unfortunately the breakfast wasn’t up to the same standards precooked and nasty all well overcooked

Nice staff pleasant atmosphere nice

Stayed in April 2025

Got given the spa and afternoon tea voucher for Christmas , paired it with a overnight stay

Stayed in April 2025

The only thing that was somewhat bothering was the noises coming out of the other rooms. Very thin walls which was the cause of me waking up much earlier than I intended to.

Tastefully arranged interior, gorgeous wallpaper on the wall, comfy bed, huge shower, great spa, very helpful and lovely staff. The hotel is located approximately 10 min walk from Cornmill Inn and 2 min from Aldi and Home Bargains. I’ll definitely stay there again.

Stayed in April 2025

WiFi was poor and dropped out Room was above main bar so could hear noise until 11pm

Staff really friendly

Stayed in April 2025

If u want be really picky window are Old and let in a draft but weather was nice when we were there so didn’t effect us.

Location was great short walk into town. Room were spacious and clean. Breakfast was good

Stayed in April 2025

The bed was too soft, my back prefers a firmer mattress.

Breakfast was very good, good choice and well cooked with a good variety .The standard room was good with enough storage, just that the bed was a bit too soft.as I was only staying for two nights it was fine, any longer and I would have asked if they had any rooms with a firmer mattress (for my back) that is my only gripe. I had fish and chips for an evening meal and it was delicious, possibly the best tartar sauce I’ve had, very tasty fish with chunky chips. Service was excellent and all with a smile,.great location for the area too.

Stayed in April 2025

Very nice large bed, Staff friendly. nice restaurant, bar.

Stayed in April 2025

The spar area was dirty , the shower broken in the men’s changing The breakfast was cold , but the staff reheated it which was fine The spar water buttons to make the water bubble were broken and staff said it needed new batteries, 🤔”so put some batteries in “ Food in the Glass House restaurant was great

Excellent staff and room was very nice , we will definitely be back

Stayed in April 2025

No plug near the bed as stated. Lovely decor. Nice Spa but shower out of order.

Stayed in April 2025

We didn’t have breakfast or use the spa so can’t comment on those things. The room was extremely clean and the beds were very comfortable. It was very quiet at this hotel, no noise from the road etc. The location is excellent as it is only a short walk to the river-promenade from where you can walk to the centre of Llangollen in around 10 minutes over all. The hotel is set in lovely grounds and there is a pond with a small bridge across from the car park to the outside seating area. There is a bar that provides a different menu to the restaurant if preferred. The staff are very friendly and helpful. We will definitely return for a longer stay next time. Very reasonably priced.

Stayed in April 2025

Everything was fine

Food was lovely and all staff great

Stayed in April 2025

We booked the thermal pool on the Sunday and the sauna and steamroom were not working. Apart from that isn't was great

Stayed in March 2025

Room was noisy. Overlooking the extraction system from the kitchen and the noise from it started very early and didn't stop till the food service finished

Friendly staff. Lovely location. Excellent service in dining room

Stayed in March 2025

Unless you are looking for the Ritz or an expensive country house hotel, we found nothing worthy of complaint and would certainly stay there again if visiting the area.

Staff were friendly and helpful. Room was clean and comfortable. Breakfast and dinner were good as was the service. We also enjoyed the Spa. To summarise, we had a very pleasant few days, using the hotel as a base to explore the area.

Stayed in March 2025

Lovely staff

Stayed in February 2025

some issues with the room which the staff quickly sorted out. quality of some of the food is not the best

Great location and staff. Lots of parking and easy walk to town. Good size rooms. Relaxed atmosphere

Stayed in March 2025

As residents we were surprised we’d have to pay a fee for the Spa. Treatments would obviously come at an extra fee normally, but use the pool/sauma should be part of the stay. The water in the main pool wasn’t quite warm enough.

A pleasant stay overall, the Staff were very good. The hotel has lovely grounds and has a nearly premium feel, the staff provided premium service. The hotel interiors were a little tired in appearance.

Stayed in March 2025