First room had to be moved because it stunk of smoke despite claiming to be no smoking “Spa” facilities were disappointing with the pool being half blocked off for swimming lessons and sauna was in changing room so couldn’t share with my husband.

Great location, fantastic service yummy breakfast incredible views from our room.

Stayed in April 2025

I asked for a room with 2 beds but didn't get one, unfortunately. I appreciate it's subject to availability but as it was me and my daughter, I would have preferred one

Lovely quiet area, staff were very pleasant, especially the breakfast lady, walks with a slight limp, she was very pleasant.

Stayed in April 2025

Staff in the restaurant could have been friendlier and more helpful.

Room was nice. Large room with a lovely view. Breakfast was good.

Stayed in April 2025

Location

Stayed in April 2025

We booked a suite room and were slightly disappointed with the room it had a musky/smokey smell there were stains on the carpet too.

The hotel was in a fabulous location, the facilities were great even though I didn’t have enough time to visit the pool etc. The breakfast was delicious and all the staff were very friendly and helpful.

Stayed in March 2025

The room service portions were diabolical!

Staff were friendly.

Stayed in March 2025

Decent value for London. Excellent breakfast. Swimming pool decent enough. Only annoying thing is parking - car park was full so only place you park was 15 min walk away and was £25 a night…

Stayed in March 2025

Maybe better spa facilities but we still enjoyed them

It was a really nice part of London and lovely being by the river and the staff were all amazing and the restaurant area was lovely and chilled

Stayed in March 2025

Clean rooms and wonderful engaging staff at the front desk and restaurant. Good facilities and transport links. Quiet neighbourhood and shops around.

Stayed in March 2025

Perfect place to stay for a gig at the O2

Stayed in March 2025

The location was great for The excel.It was in a lovely location and it was a quiet area.The hotel staff were all very friendly.

Stayed in March 2025

The bathroom had a slight sewage smell which wasn't pleasant. Not sure if it was coming from the toilet or the sink/shower pipes

Lovely staff, good facilities and comfortable bed!

Stayed in March 2025

Good location, next to Cable Car ! Very clean !

Stayed in March 2025

Nothing

Everything

Stayed in March 2025

Wish I could have stayed longer

Given upgraded room on arrival. Busy when we checked in but staff kept it flowing All staff were very friendly which I really like

Stayed in March 2025

We were placed in a room next to a loud group of people - we could hear them shouting through the walls - suggesting thin walls. We worried this will make our stay uncomfortable however staff were happy to change our room!

From first impression, we found the location to be perfect - excellent connections to the Elizabeth Line, DLR, and Dockland cable cars within a walk away. Hotel staff were welcoming and our room was clean and comfortable. Facilities, e.g, Pool, were good standard.

Stayed in March 2025

It was Valentines week, so things I expected, needed to be paid for. Dressing gown, etc. Other good hotel and nice staff.

Stayed in February 2025

The pool isn't very big and there isn't much space to relax around the pool

Loved the bedroom the beds were so comfortable and the room was perfect for 2 friends travelling

Stayed in March 2025

Just the planes but they didnt interupt my sleep

Clean - 5* service - great facilities - slept well

Stayed in March 2025

colleagues bathroom had an unpleasant smell, and reception offered a bottle of spray to spray in the room rather than try and have someone check

location, hotel rooms and staff were fab

Stayed in March 2025

Couldn’t get heating or tv to work but only there for one night.

Lovely staff and great breakfast. Free glass of wine sealed it.

Stayed in March 2025

Attitude of some staff Cold room

Location Facilities Some staff

Stayed in March 2025

Good location, and. The staff was very good

Nice situation, but I should have booked a disabled room. My fault

Stayed in March 2025

The window in our room didn't seal properly and you could hear noise from outside but as it was a quiet area it wasn't too much of an issue. Also there seemed to be an issue with condensation in the room and the window always appeared to be wet on the inside.

Nice hotel which was pretty convenient to the O2 via the cable cars. Although it should be noted that the cable cars were not running when the evening event in the O2 was over and we had to get the tube back which was fine. The room was nice with actual brick walls between the rooms instead of the typical cardboard walls which you can hear everything through. The breakfast was also superb with pretty much everything you could want on offer. It was also nice to have a pool which is quite rare for London hotels and our kids loved it. It's also very close to the Excel too and as an added bonus there is a Tesco right next door for picking up water etc.

Stayed in February 2025