Reviews of Sofitel London Heathrow 5 stars
Terminal 5, Hillingdon, TW6 2GD, United Kingdom
#8 of 40 hotels in Hillingdon
Guests' ChoiceReview score
Based on 15019 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
9.1
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Location
9.6
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Facilities
8.6
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Staff
8.8
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Value for money
7.6
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Free WiFi
8.8
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Reviewed: 4 November 2024
Derek
United Kingdom59 reviews3 helpful votes9.0“Comfortable”- • Leisure trip
- • Couple
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
Bed comfort is very good and clean
Stayed in October 2024
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Reviewed: 4 November 2024
Ian
United Kingdom59 reviews10 helpful votes8.0“Great room, Rubbish Breakfast!”- • Leisure trip
- • Couple
- • Luxury King Room
- • Stayed 1 night
Breakfast… Milk floaters in both our coffee and tea (milk was sour!) …. Never seen that in years - it put me right off breakfast!
Room was great
Stayed in November 2024
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Reviewed: 4 November 2024
Thomas
United Kingdom1 review7.0“Expensive but convenient”- • Leisure trip
- • Couple
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
Only two plug sockets in the room and no USB charging points. Could do with a smart TV in the room. Only water in the mini bar.
Very close to the airport
Stayed in November 2024
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Reviewed: 3 November 2024
Shirley
United Kingdom10 reviews8.0“This is the ideal overnight for an early flight”- • Business trip
- • Solo traveller
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
Consistent, comfortable & convenient
Stayed in November 2024
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Reviewed: 3 November 2024
Zarina
United Kingdom10 reviews7.0Good- • Business trip
- • Solo traveller
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
The manager at the spa, the Indian lady; she was charging me £40 to use the facilities which is fine however she had no connection within her card machine and would not allow me to go through or charge this to my room. She lacked customer service skills and told me I had to go upstairs to pay then come back down again which I refused and in the end I had to speak to a duty manager to get this charged to my room. Customer service was not great and she was more worried about the procedure than the overall general service itself.
Tea was cold and the staff was short.
Stayed in November 2024
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Reviewed: 3 November 2024
Nicola
United Kingdom3 reviews8.0“Comfortable well equipped room, would stay again”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Decided to go for a drink to start our holiday in the bar. We were shocked at paying £29 for a Gin and Tonic and a Rum over ice. I expected to pay more at an airport hotel but not that much more!
The convenience and spacious rooms, well equipped bathroom were perfect for a pre flight hotel
Stayed in November 2024
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Reviewed: 3 November 2024
Donald
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
Location and friendly staff
Stayed in November 2024
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Reviewed: 2 November 2024
Sylvia
Hong Kong7 reviews3 helpful votes9.0“Great convenience to T5”- • Leisure trip
- • Solo traveller
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
The hotel feels empty.
Like the fact that within 10mins I can reach BA's check in desk at Terminal 5, on foot with luggage. Very comfortable beds.
Stayed in October 2024
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Reviewed: 2 November 2024
Allan
Australia8 reviews7.0“Met our travel needs so very happy but would not re-book again if it wasn't in such a good location.”- • Leisure trip
- • Couple
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
For some reason there was no hot water for the morning shower, so it was a quick cold one. Poor result given the room cost and would have expected much better from this Hotel group. We ate at the restaurant one evening. Be prepared to wait (we had to register our name & had at least an hour wait for a table). The food was ok but nothing outstanding.
This place is fantastic for early arrivals/departures to or from LHR. It also provides quick access to central London via the Paddington Express train, so you are not limited for choices or stuck at the airport.
Stayed in October 2024
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Reviewed: 1 November 2024
Melissa
Australia11 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
Excellent bed and bathroom. The walking distance proximity to Heathrow T5 makes it absolutely worth the price.
Stayed in October 2024
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Reviewed: 31 October 2024
Heather
United States18 reviews9 helpful votes8.0“Reliable business class hotel.”- • Leisure trip
- • Solo traveller
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
nothing
When we have an early morning or late night departure at Heathrow we always stay at the Sofitel. It's a great business class hotel and so convenient in Terminal 5. It's more expensive than staying in town, but no hassles with traffic before a flight.
Stayed in October 2024
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Reviewed: 30 October 2024
Francine
United States1 review9.0“It was restful - I got a good night's sleep.”- • Leisure trip
- • Solo traveller
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
Kleenex box had only 2 tissues. I wasn't informed that the water in the minibar was complementary.
Room was quiet and I was happy to have a bathtub.
Stayed in October 2024
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Reviewed: 30 October 2024
Lyman
United Kingdom2 reviews9.0“Excellent hotel and so handy for T5”- • Business trip
- • Couple
- • Luxury Club King Room - Club Access
- • Stayed 1 night
We used the club for an evening snack and breakfast- Excellent service
Stayed in October 2024
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Reviewed: 30 October 2024
Philip
United States2 reviews7.0Good- • Leisure trip
- • Couple
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
Property is aging and needs refurbishment. Poor number of electrical outlets in the room.
Proximity to Terminal 5
Stayed in October 2024
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Reviewed: 30 October 2024
Carina
United Kingdom3 reviews8.0“Good quality hotel right on top of the terminal. Good for early morning flights”- • Leisure trip
- • Solo traveller
- • Luxury King Room
- • Stayed 1 night
- • Submitted via mobile
Room was very cold and I couldn’t find a way to control the AC in the room. Quite expensive but you pay for the convenience
Very nice room, super convenient for Heathrow T5.
Stayed in October 2024
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Reviewed: 29 October 2024
Richard
United Kingdom31 reviews2 helpful votes8.0“Perfect early flights out of Terminal 5”- • Business trip
- • Solo traveller
- • Classic Twin Room
- • Stayed 1 night
The only thing was the price. Just a little expensive
The room was spacious, clean and comfortable, but the main benifit to this hotel was the location to terminal 5. It has its own covered walkway and is only about 500m. I didn't try any bars or restaurants or breakfast because of flight times and there is a M&S in the terminal
Stayed in October 2024
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Reviewed: 29 October 2024
Marion
United Kingdom10 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Luxury King Room
- • Stayed 1 night
- • Submitted via mobile
I find the light switches a bit fiddly
Excellent saff and comfortable bed. Great bathroom (with bath). Great staff at breakfast
Stayed in October 2024
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Reviewed: 29 October 2024
Clare
United Kingdom46 reviews5 helpful votes9.0“Excellent hotel for those difficult journey times”- • Business trip
- • Solo traveller
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing, recommend
Outstanding for T5 as using public transportation
Stayed in October 2024
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Reviewed: 28 October 2024
Julie
United Kingdom4 reviews8.0Very good- • Business trip
- • Solo traveller
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
Proximity to airport
Stayed in October 2024
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Reviewed: 28 October 2024
Jonathan
United Kingdom6 reviews9.0“Relaxing and convenient.”- • Couple
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
12.5% service on meal. 10% ok. Staffin restaurant were ok and service fine but 12.5% is a bit rich.
Great location. Clean and modern. A haven away from T5 yet just a short walk
Stayed in October 2024
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Reviewed: 28 October 2024
Amelia
United States1 review8.0“What I needed at the time.”- • Leisure trip
- • Couple
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
Everything was fine. The hotel was pretty expensive, but the location was great and everything else was nice. Also, I booked through booking.com, but I communicated with the hotel through the booking.com reservation. The hotel answered my questions very well and promptly. That was great!
Location, location, location. We were very jet-lagged and tired when we arrived. It was so nice to just follow the signs ton the hotel.
Stayed in October 2024
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Reviewed: 28 October 2024
Paul
United Kingdom6 reviews2 helpful votes8.0“Comfortable and convenient”- • Leisure trip
- • Solo traveller
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
A few things in room didn’t work: radio, USB port, light switches by bed.
Location, room - comfort and space, gym.
Stayed in October 2024
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Reviewed: 28 October 2024
Laura
United Kingdom33 reviews7 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
There was a big crack in the sink and a lamp was partly damaged too. There were many hair in the shower.
Spacious, silent room with comfortable bed. Kind and professional staff who took care of every request. Ideally located within a 5 minutes walk from terminal 5.
Stayed in August 2024
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Reviewed: 27 October 2024
Judy
United States1 review9.0“Very satisfactory overall.”- • Leisure trip
- • Family with young children
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
Signage in and leading around to hotel.
Cleanliness, room setup.
Stayed in October 2024
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Reviewed: 27 October 2024
Hung
Hong Kong55 reviews3 helpful votes8.0“Convenient to airport”- • Leisure trip
- • Family with young children
- • Classic Room with 1 Queen-size Bed
- • Stayed 1 night
- • Submitted via mobile
The environment The window is looking inside of building with lack of view
The location close to the airport The room is comfort
Stayed in October 2024
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