Nothing

Amazing breakfast!!

Stayed in November 2024

We didn’t really get the benefit of services as only there for 6 hours!

Ideally located for early morning flight out of T5, short internal walk to check in.

Stayed in December 2024

Nothing

Proximity to Heathrow Terminal 5, walking distance.

Stayed in December 2024

No mini bar in the room.

Size - cleanliness - facilities - excellent bathroom.

Stayed in December 2024

A bit too noisy, neighbors' conversations can be easily heard at all times of day. Very little food options out of hours (~16pm), lack of early breakfast offering.

location was fairly good, very close to terminal. Room was small but sufficiently comfortable. Staff was very helpful to navigate the facilities.

Stayed in December 2024

Over priced when you are charged £23 for a large glass of wine. Also the dinner menu hasn’t changed much in a year

Location

Stayed in December 2024

Expensive breakfast.

Excellent breakfast but so it should be it was 33 pounds. Very quiet rooms given you are a few hundred metres from the runway of an airport. Very well appointed room.

Stayed in December 2024

All fine.

comfort, quiet. Location.

Stayed in December 2024

There was a usually long queue which meant it was more than to check. Two check in desks a d fu staff with three doing nothing. Usually checked in in a couple of minutes. Ate in Vivre, again usually good. Had to ask three times to get a drink. Finally went to bar and got it myself. No real apology but asked to add a tip arcane if meal which I refuse to do for first time ever here.

Stayed in December 2024

Pricey

Everything is good I want to try spa next time

Stayed in December 2024

Explained I was vegetarian & didn't want any protein, so the Cesar salad was simply uninspiring & just lettuce, sauce & parmesan. Croutons? My Old Fashioned was obviously made by somebody, not a trained mixologist - ghastly & at £21 I should have sent it back.

The proximity to my early morning flight with zero concerns about missing it. Pleasant meeting space in the lounge serving tea & pastries. The room was spacious & comfortable with a bathroom with an epic walk-in shower. Vegetarian menu offerings were minimal, BUT the redefined vegan burger was delicious. All was forgotten at the breakfast buffet. Wow. Check out was slick. I had to ask if I was done. Superb.

Stayed in December 2024

we were disappointed that there wasn't a restaurant open in the afternoon. We then had room service.

we enjoyed the location of the hotel. The room was great, very good.

Stayed in December 2024

Very little—the room was missing the hairdryer and body wash was out in the shower.

Location, staff friendliness, the Vivre restaurant and excellent breakfast

Stayed in December 2024

Breakfast

Easy access to terminal

Stayed in December 2024

Nothing to dislike

A lovely hotel with very friendly staff. Nice evening meal and breakfast. The room was just right and very clean and tidy. Great location for T5 at Heathrow with a short walk to the terminal.

Stayed in November 2024

Nothing. Suited our needs

Location

Stayed in December 2024

All was ok

So convenient for flight from terminal 5

Stayed in December 2024

Plug sockets were unusual and not in a convenient place

Great location!!! Beautiful bed and pillows

Stayed in December 2024

Perhaps there could have been more choices of restaurants

Well appointed, comfortable and in exactly the right place on the airport to take all the stress out of our transatlantic flight in the morning

Stayed in October 2024

Signs coming from m25 very poor

All ok

Stayed in November 2024

Price

Close to Terminal and very comfortable bed

Stayed in December 2024

Nothing to dislike

The location to the terminal, the comfort and friendly staff

Stayed in December 2024

Service in restaurant was very slow, but it was busy

Room size and comfort was good, great location for travel

Stayed in December 2024

Big room, two chairs instead of one as is the norm in other hotel and comfortable beds. Loved the location and not having to leave terminal to get to hotel. Staff friendly and attentive.

Stayed in December 2024

Overall the hotel was good. However there were a few things that were issues. The reception desk told us we would receive a complimentary breakfast for 2 due to travel delays and weather problems with our travel. We were happy about this gesture. However the next morning we came to the breakfast restaurant and were turned away because the hotel reception didn’t note the hotel records about the complimentary breakfast. The hotel reception was very busy that morning so we had to wait about 30 minutes to talk with reception and get this resolved. Another issue was that there were 2 of us but only 1 robe. This is why I didn’t rate the hotel as excellent.

Overall the hotel was good. The facility was well maintained. The gymnasium was acceptable. The restaurant where we had dinner served good food and the server was professional and pleasant.

Stayed in December 2024