The pillows, and the empty mini bar

Stayed in March 2025

All perfect

Is exclent

Stayed in March 2025

Nothing

Everything amazing

Stayed in January 2025

The room and staff and location

Amazing professional very friendly staff

Stayed in February 2025

The dining experience did not meet my expectations in terms of flavor.

The size of the room & the room was clean

Stayed in December 2024

Really nothing to say in this part. I would say just everything I’m going to rate it 120% but I will raise the food standards to this level because it’s not in this level. That doesn’t mean the food is bad but I mean the food has to be on the same level of other things and services.

Honestly , everything perfect. Like the hotel and the stuff are in your mind and makes your happy day and things that you are thinking about. Amazing and I really want to thanks the family of Biltmore about our fantastic stay.

Stayed in February 2025

Absolutely nothing

Newly decorated luxury property Great location Wonderful helpful staff Walking distance from most of shopping centers and attractions

Stayed in February 2025

Although I choose room with square view the window was not I the center of the room and it was on the side and it looked a bit odd. The reception was not in the entrance of the hotel it was In the back I didn’t know why. Conseirge staff could be more nicer and friendly

Location clean and the room size. The door men were great . Greeting everyone one with big smile

Stayed in January 2025

Good size rooms

Stayed in January 2025

Lack of car parking facilities

Hotel is superb and located centrally. Room was clean and staff very friendly.

Stayed in January 2025

We got the room above the hotel entrance and it was too noisy

Stayed in January 2025

Upon reservation , I have requested spicial balloon decorations in room , flowers or chocolate as a surprise for my wife graduation but, unfortunately my request got ignored without even small reply saying sorry we don't provide such services or that would cost you so and so. I believe being open with customers is much appreciated than ignoring their needs or requests. I really feel so sad for not being able to respond to my message. Anyhow, Good luck

Location and room service

Stayed in January 2025

Price

Location, room, comfort and cleanliness.

Stayed in January 2025

Everything was just GREAT! Great location, rooms, food, personal, "Christmas feeling", clean. We loved it & we'll definitely be back!

Stayed in December 2024

Nice hotel, great Christmas decorations and a great location. We had a problem with the air conditioner but Sinan the manager solved it quickly and gave us an even better room with the kids. Boss move. We will come back definitely.

Stayed in December 2024

Great location, clean and friendly staff

Stayed in December 2024

Nothing!

I loved my stay in this hotel, I have been to London several times, but this was my best stay ever! definitely coming back to this amazing hotel. Great location, very helpful and friendly staff (they allowed me to check in early which was great because I had come from a long flight and needed to rest), and the room is super clean and comfortable.

Stayed in September 2024

Nothing just keep it up

All from the door to the door back again The staff are very friendly and professional, the room is super clean and comfortable, the hotel lounge is amazing with excellent service and staff I highly recommend.

Stayed in December 2024

If there is ONE thing I would change it would be the little metal basket in the shower that is so small you can’t put your shampoo bottle or any of your shower toiletries and this was really annoying

Amazing location, beautiful warm hotel, very good rooms

Stayed in November 2024

The only downsides were the in-room dining experience and the room's sound insulation. The quality of the food didn't quite match the luxury of the hotel, especially considering the price. Additionally, the room's noise cancellation could be improved, as I was disturbed several times by noise from the adjacent rooms.

The location is fantastic, within walking distance to cafes, restaurants, Selfridges, Grosvenor square and Hyde Park. While the room isn't particularly spacious, it's thoughtfully designed to comfortably fit two people.

Stayed in November 2024

Expensive rates

Location and friendly staff

Stayed in November 2024

Staff was so friendly, the rooms cleaned and location of the hotel

Stayed in November 2024

There is no signature smell when entering the hotel

Amazing location and clean rooms

Stayed in October 2024

Leaving.

Everyone was extremely nice. Our waitress at breakfast every morning was extremely nice and attentive. The doorman Raul was very nice and happy to see us each time we'd arrive. The front desk staff was helpful when needed. The location is great. The comforter on the bed will be missed.

Stayed in November 2024