Reviews of The Biltmore Mayfair This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
44 Grosvenor Square, Westminster Borough, London, W1K 2HP, United Kingdom
#97 of 1,080 hotels in London
Guests' ChoiceReview Score
Based on 624 hotel reviews
8.9Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.7
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Facilities
8.9
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Staff
8.9
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Value for money
8.1
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Free Wifi
8.7
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Reviewed: May 8, 2022
Dunlop
United Kingdom8 Reviews10“wonderful”- • Leisure trip
- • Couple
- • Superior Twin Room - Disability Access
- • Stayed 3 nights
- • Submitted from a mobile device
nothing
great service
Stayed in April 2022
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Reviewed: April 29, 2022
Ahmad
Kuwait17 Reviews3 helpful votes10“Smooth and comfy”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
the reception area is quite small
The friendly staff and the location
Stayed in April 2022
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Reviewed: April 27, 2022
Ori
Israel12 Reviews1 helpful vote10“Fantastic hotel and location”- • Leisure trip
- • Couple
- • Grand Deluxe King Room with Square View
- • Stayed 3 nights
Breakfast was just ok, and the staff didn't seem as well trained and attentive as the staff at the rest of the hotel.
Beautiful room, great service overall and the location was just right
Stayed in April 2022
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Reviewed: March 19, 2025
Craig
United Kingdom4 Reviews1.0“Poor experience with rasing concerns with staff/management”- • Leisure trip
- • Couple
- • Grand Deluxe King Room with Square View
- • Stayed 1 night
- • Submitted from a mobile device
Bad experience with staff members
Building and room lovely
Stayed in March 2025
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Reviewed: March 5, 2025
Noor
Qatar1 review3.0“we request late checkout and didn't support”- • Business trip
- • Couple
- • Grand Deluxe King Room with Square View
- • Stayed 7 nights
the staff
location
Stayed in February 2025
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Reviewed: February 9, 2025
Ahmad
Kuwait2 Reviews6.0“It was a really good one despite the couple of bumps”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 9 nights
- • Submitted from a mobile device
Multiple facilities kept getting faulty like the television and the safe box
The location and the doormen were exceptionally helpful and kind,
Stayed in February 2025
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Reviewed: January 23, 2025
Dima
Kuwait12 Reviews6.0“Fair”- • Leisure trip
- • Couple
- • Grand Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
They charged me to store my luuggage in the store .. 5£ per bag per day !! They charged me for housekeeping unpacking
Location/ rooms spacious and clean and new furniture
Stayed in January 2025
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Reviewed: January 19, 2025
Fatima
Qatar1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Grand Deluxe King Room
- • Stayed 6 nights
- • Submitted from a mobile device
At the check in there was a guy I think his name Rayn. He was very straight face, not welcoming. Arrogant. He gave us a bad impression for the hotel. And one thing very weird that they want us to pay accommodation service charge for every single day, when I asked them why? They said it’s optional then they removed is from the bill. They was about to charge me that if I didn’t ask them.
The location amazing near to everything
Stayed in January 2025
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Reviewed: January 14, 2025
Jessica
United Kingdom4 Reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
Poor breakfast for the price.
Excellent staff and the room was nice too.
Stayed in December 2024
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Reviewed: January 11, 2025
Mohammed
Saudi Arabia6 Reviews1 helpful vote6.0“Good stay but never again”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Unreasonable service charge - the recipient charged me without permission and after I asked she said this is discretionary….well she should have told me before that. Mattress very stiff and uncomfortable Bathroom very small
Location Cleanness
Stayed in January 2025
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Reviewed: January 9, 2025
Muneera
Qatar12 Reviews4 helpful votes5.0Fair- • Leisure trip
- • Travelers with friends
- • Grand Deluxe King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Some of the staff weren’t friendly. The hotel wants to charge you on everything. Noon cleaning is chargeable, how a 5 stars hotel charges you on cleaning the room?
Location is amazing close to everything
Stayed in January 2025
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Reviewed: January 2, 2025
Jon
United Kingdom1 review5.0Fair- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
£50 per head minimum in the bar is terrible.
Staff very friendly
Stayed in January 2025
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Reviewed: December 22, 2024
Ramazan
Turkey3 Reviews7.0“Very good overall, and I will stay again”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Stuff is rushing to get ready for lunch and pressing to finish the breakfast, they shouldnt
Service and qualitiy of food
Stayed in December 2024
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Reviewed: December 18, 2024
Dr
United Kingdom67 Reviews7 helpful votes5.0“Disappointment”- • Leisure trip
- • Solo traveler
- • Deluxe King Room with Square View
- • Stayed 3 nights
- • Submitted from a mobile device
Staff are not welling to help.
Location
Stayed in December 2024
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Reviewed: December 6, 2024
India
United Kingdom3 Reviews1 helpful vote1.0“awful”- • Leisure trip
- • Family with young children
- • Superior Twin Room - Disability Access
- • Stayed 1 night
The staff were rude. The beds were awful. The mini bar had nothing in it. Serverly overpriced for what you get, Had to eat elsewhere because breakfast looked so bad.
the bathroom facilities where good.
Stayed in December 2024
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Reviewed: November 5, 2024
Louise
United Kingdom12 Reviews7.0Good- • Business trip
- • Couple
- • Grand Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was cold.
Location and staff
Stayed in November 2024
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Reviewed: September 23, 2024
Saud
Saudi Arabia3 Reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room cleaning service is not good..
The luxury of the hotel, the size of the rooms. Maybe Location..
Stayed in September 2024
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Reviewed: September 10, 2024
Sultan
Saudi Arabia5 Reviews2 helpful votes1.0“Not happy because the charged me more then what it is in the email from booking”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 9 nights
- • Submitted from a mobile device
They changed me more then what in my booking e-mail and your site did not refund this money to me
Nothing
Stayed in August 2024
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Reviewed: August 25, 2024
Noora
Qatar2 Reviews7.0“It was good but it was not safe and I got stolen twice”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 7 nights
- • Submitted from a mobile device
I didn’t like the cleaning staff and the security and safety is very bad
The location and the cafe and the rooms
Stayed in August 2024
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Reviewed: August 20, 2024
Faisal
United Arab Emirates13 Reviews7.0“They need a professional quality control management, the staff some of them very friendly and some even don’t say hi or”- • Leisure trip
- • Family with young children
- • Grand Deluxe King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Housekeeping and some of the staff
Location
Stayed in August 2024
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Reviewed: August 2, 2024
Saad
Saudi Arabia21 Reviews3 helpful votes1.0Very Poor- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 3 nights
- • Submitted from a mobile device
From the first day nothing running smoothly in this hotel the give me two room in different floors even I booked as a family when I talk to him trying to explain to them we are a family my reservation should be in the same floor they give me two bad choices if they downgrade my reservation or upgrade and I have to pay more.I chose to upgrade after I paid the upgrade they told me the room it’s not ready yet even the time was at 6 pm . When I checked out they put in my bill service charge about 300£ I asked them what is this they didn’t answer me she told me I can’t explain that but if you want me to remove it from your bill i will remove it!!!! I said yes remove it and the lady in desk remove it !!? . And I noticed they charge me the breakfast even my reservation from booking including the breakfast. It was a really bad experience in this hotel
Stayed in August 2024
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Reviewed: May 26, 2024
Richard
United Kingdom9 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Grand Deluxe King Room
- • Stayed 1 night
Dinner was quite poor. Main courses particularly were not good, and the service was very slow, even though the staff outnumbered the guests. The staff were very nice, but would disappear regularly.
Lovely hotel, great rooms, helpful staff
Stayed in May 2024
-
Reviewed: March 12, 2024
Dalal
Kuwait9 Reviews3 helpful votes1.0“We faced theft by accesing credit card without authorization from the hotel , stff has lied to us and almost missed the”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
The staff honesty and the suspicious activities done to visas and credit cards , money was taken from my sisters card without authorization And not declared by the hotel
Suspect a theft and scam
Stayed in March 2024
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Reviewed: January 5, 2024
Reo
United Kingdom34 Reviews10 helpful votes5.0“Great location”- • Leisure trip
- • Couple
- • Grand Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The sink in room was blocked, phone didn’t work and The tv apps didn’t work . We had breakfast included in our booking yet we were asked to pay for breakfast on several occasions by different staff which was annoying having to keep proving it’s included. The breakfast we ordered to the room came incomplete (you have to pay extra to have in room so this was frustrating that the order was wrong with paying more money) room price went down by 20% on the day we were there when we only booked a week or so before which was also annoying.
Loved the location and some of the staff were great
Stayed in January 2024
-
Reviewed: December 29, 2023
Hasna
Saudi Arabia16 Reviews6 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Sewer smell in the first floor but they change the room
The location
Stayed in December 2023
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