4-18 Harrington Gardens, Kensington and Chelsea, London, SW7 4LH, United Kingdom
#747 of 1,078 hotels in London
Guests' ChoiceBased on 9907 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
9.1
Facilities
7.6
Staff
8.3
Value for money
7.5
Free Wifi
8.4
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End of dialog contentReviewed: November 19, 2024
Martin
SlovakiaDoor on bathroom couldn't be closed as locking system was stuck.
Perfect location, huge TV, grocery was close and some fast foods too.
Stayed in November 2024
Reviewed: November 19, 2024
Elizabeth
United KingdomPrefer to have room serviced every day
Ambience, good breakfast
Stayed in November 2024
Reviewed: November 19, 2024
David
United KingdomIts a real shame that the unbelievably busy and poor quality breakfast buffet and the rude reception and restaurant staff let this place down. I would 100% book this hotel again for business or leisure, but I would keep my interaction with staff to just whats needed at check -in and get myself a cheaper and altogether MUCH better breakfast at one of the many local eateries!
Location, comfort, big rooms, cleanliness all scoring very high,.
Stayed in November 2024
Reviewed: November 18, 2024
Sophie
United KingdomRooms are a bit dated.
Very clean, and the bed was lovely.
Stayed in November 2024
Reviewed: November 18, 2024
Margot
United KingdomWe had a noisy night on the Friday there seemed to be a disco going on until late
The location was great the staff were very pleasant
Stayed in November 2024
Reviewed: November 14, 2024
Nicholas
SwitzerlandBreakfast buffet mediocre, Full English from Buffet just isn't the same. Lift system had a mind of its own. First you had to run to the correct one before it was too late. Or it took you to your floor, didn't let you out and took you down again. Or passed by your floor up and down. Yes this all happened within 24 hours!
Good location, nice big room, lots of fluffy towels
Stayed in November 2024
Reviewed: November 14, 2024
Darren
United KingdomNoisy room on the 8th floor. Next to the AC fans was not great
Location and staff were amazing
Stayed in November 2024
Reviewed: November 13, 2024
Espino
United StatesThe room was a little too warm for me and I could hear everyone talking cause I was on a lower floor. The water when I showered was cold and I couldn’t get any hot water.
It was in a great location, the staff was so friendly and it was super clean.
Stayed in October 2024
Reviewed: November 13, 2024
Julie
United KingdomLovely clean friendly hotel
Stayed in November 2024
Reviewed: November 11, 2024
Valerie
United KingdomElectricity is not very good, in the case of charging and sockets. Very slow charging bar.
Friendly staffs and services. Soon we arrived the room staff phoned to confirm if we like the room or if there were anything we concern.
Stayed in November 2024
Reviewed: November 11, 2024
Abdulla
United StatesRooms smells and the carpet is not clean. The bathroom is very aged.
Location
Stayed in November 2024
Reviewed: November 11, 2024
Gary
United KingdomThere is nothing I didn't like about my stay, this is the second time I have stayed there.
Room was large, comfortable and very clean. Facilities are very good with onsite parking. Breakfast had good choices of hot and cold options, dining room spacious and clean. All staff we interacted with were polite and helpful.
Stayed in November 2024
Reviewed: November 10, 2024
Sayg
LebanonCleanness and house keeping Breakfast should change every other day and have more choices
The Executive Floor Location
Stayed in October 2024
Reviewed: November 8, 2024
Ainee
United StatesRooms were pretty old. But
Stayed in October 2024
Reviewed: November 8, 2024
Pauline
United KingdomWater in urn for tea was Luke warm & could have been a little hotter
All good.
Stayed in November 2024
Reviewed: November 6, 2024
Sayg
LebanonThe house keeping were not so tidy and clean. The breakfast is the same every day. it is boring. some changes required.
The Executive floor, room and Bed.
Stayed in October 2024
Reviewed: November 6, 2024
Anna
United KingdomGreat location, large rooms, all was fine
Stayed in November 2024
Reviewed: November 5, 2024
Phil
United KingdomIt was a bit tired looking In need of a ref was clean and comfortable and warm good location very helpful Staff
The staff were very nice especially the young lady that checked us in couldn’t of been more helpful.Kinjal her name was
Stayed in November 2024
Reviewed: November 5, 2024
Mark
United KingdomLocation was excellent.staff were friendly
Stayed in November 2024
Reviewed: November 4, 2024
Trevor
IrelandTraffic noise at night due to the location near a busy road so possibly could do with thicker windows or bring ear plugs.
Great location next to Gloucester Road Station and nice area. Good facilities and nice breakfast. Well decorated.
Stayed in November 2024
Reviewed: November 4, 2024
Bruno
United KingdomLack of bedside USB / power plug Bad timing as lots of street noise. Not hotel fault tought
Location Executive room upgrade free
Stayed in November 2024
Reviewed: November 4, 2024
Backman
SwedenThe carpet needs a good clean in our room. Everything else was good.
Stayed in November 2024
Reviewed: November 4, 2024
Luke
United KingdomRoom was a bit dated, but was good enough
Location and the entrance
Stayed in November 2024
Reviewed: November 4, 2024
Megan
United KingdomWe had a pretty basic room, the room itself was as nice but the bathroom was pretty shabby, you can see it’s in need of updated. The floor tiles were cracked and you can see where things have been dropped and marked the floor and the wooden panel in front of the stink was marked. The windows were dirty with black round the seals. Also with the breakfast I did make a member of staff aware that the pork sausages were a little too pink in my opinion and others must have felt the same as I saw a few people picking through the sausages.
The staff were extremely attentive and friendly, check in and checkout was smooth and quick. I paid for Birthday decorations and champagne and it did not disappoint, there was balloons and banners and glitter and even left a birthday card and a cheesecake which was lovely. The beds were lovely and comfy and nice big tv to enjoy! We had an evening meal in the bar which was lovely, great choice on the menu for adults and children. Breakfast was lovely too, great range of food to chose from.
Stayed in November 2024
Reviewed: November 4, 2024
Rai
United KingdomExcellent customer service
Stayed in November 2024
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