the carpet was stained, one of the door handles from the shower was broken so wasn’t really too impressed with the room but the people who did the overall clean was good so I was okay with it

i liked the friendliness and the Downstairs was really interactive

Stayed in June 2022

perfect value for money

Charming modern style urban hotel with friendly and very cooperative staff, who makes you feel like being a guest to a friend.

Stayed in June 2022

Our room had a carpet that smelled very bad and it was wet when we arrived in the room .. The air conditioning was way too efficient which made the room cold and windy. Our room was in the direction of the airport so the noise of the planes every night until 12 was loud!

The hotel had a good and peaceful atmosphere. The lobby and common areas were clean, comfortable and nicely decorated. The room was big and the bed was big and comfortable. Paying attention to the children will give the hotel an extra plus !! The food in the hotel bar was surprisingly good!

Stayed in June 2022

Had an issue first day with our plug sockets not working in one room and the only extension leads the hotel had were for American plugs.

Stayed for MCM London and were 2 stops away on the DLR. Good value for money! Staff were lovely! We had some issue with other guests and they were very attentive about it. Good sized beds and enjoyed having a big mirror in the bathroom. The automatic doors are also really cool and handy.

Stayed in May 2022

Really nice place and well priced :)

Stayed in June 2022

4.5 tog duvets for Summer stays. Duvets way too heavy -weight

Warm, vibrant public spaces. Perfect for staying up late with a drink or two, messing about in informal setting as not too much to do in the outside area this side of Excel

Stayed in June 2022

Wi-Fi wasn’t working

Everything

Stayed in June 2022

The breakfast experience was poor. The staff appeared to be unorganised and did not replace plates, and cutlery as well as food items. It appeared they either had limited stock of food so once things had gone that was it or they didn't realise things were empty

The room was clean and spacious and double glazing sound proof to prevent the noise of the planes from London airport. The reception area offered a place to relax as well as play the board games and table.football and pool on offer

Stayed in June 2022

all okay, staff was not very happy and only 1 person on the main desk/bar, so had to wait to be served longer than normal. not much choice of breakfast for the cost, not much food choice especially when there is nothing local when you have children.

close to the tube station

Stayed in June 2022

The room and bathroom are both small, no desk space, hardly any storage space, and nowhere to put anything. The rooms look a bit worn out for what is a an almost new hotel. It’s part of the Marriott chain but lacks the facilities expected at a Marriott. Paper cups in the room is cheap and tacky. Bathroom amenities very basic.

The hotel is easy to reach by DLR and convenient for Excel and the airport. Room was clean and functional.

Stayed in June 2022

Wish the taps were buffed after being cleaned. Buffing the taps helps with the streaks that chemicals leave after cleaning. Some roll or a cloth will make them shine a lot better, can help stop the chemical streak build up over time which would be harder to get off. Couldn't find a bag for the bin in the bathroom.

Very nice, the lighting in the rooms were cool. Food was nice, aswell as the drinks. Pillows were lovely and soft.

Stayed in May 2022

Only slight problem was storage for our clothes (small hanger hooks on wall) and the room got a little cool at night and there was no way to warm it up (no heating or at least we couldn’t work out a way).

We loved the style of the hotel. The room was a great size for the two of us. The staff were friendly and very helpful. Everything was clean and tidy. The bed was very comfortable and the air conditioning actually worked (so many hotels don’t have working machines)! The little added touches like the free welcome drinks and personalised TV message made it extra special. We would definitely return!

Stayed in May 2022

No bins to put rubbish in in the bedrooms, one plug on one side of the bed and not the other. Mattress was like a water bed moves everytimes you swap sides. No signal for Internet and cannot watch telly because of no signal

Peaceful and relaxing environment. Have board games you can play in the lobby with snooker table and football table.

Stayed in May 2022

The only advice i would have is sometimes the wifi was a bit slow while connecting to the TV through casting, Other than that everything went above and beyond in all areas.

Loved the room really nice and also cleaned everytday by the housekeeping team. The location is handy as i was over for comic con and it is only a short walk towards the Excel centre for a great price. The Breakfast is also really good as there is a wide variety of options between a cooked breakfast, Cereal, Fruit and much more. There is also a wide selection of alcohol and soft drinks with the option of cocktails as well. The staff are all friendly and approachable which makes the process of staying at the hotel a 5 star experience. Will be back again

Stayed in May 2022

Parking is not safe to keep a car. Two cars have been stolen during my stay.

Stayed in May 2022

Breakfast was very small, fold out bed was uncomfortable and no bags in bins

Rooms were very spacious, and clean

Stayed in May 2022

My phone signals were not working - I had to go out to make phone calls

Stayed in May 2022

The staff were a little "off". Not rude, but quite distracted and not always that attentive. The ost of the food was a little over the top

Room was gorgeous and the beds were very comfy. The hotel itself is very groovy with a modern feel, which I really liked. Fantastic placement for London Excel

Stayed in May 2022

bit noisy but understandable as mostly comic con

trendy, clean, new

Stayed in May 2022

No bath

Woulda loved a bath in the room, However the shower is nice and large

Stayed in May 2022

This review is hidden because it doesn't meet our guidelines.

excellent service

Stayed in May 2022

Breakfast is really good with different varieties from fruits to cold cuts and hot food. They have nice lounge/game area too that my son likes. Location is near the airport like 17mins by foot and DLR station is just 5 mins walk.

Stayed in May 2022

No other conveniences around the hotel.

The hotel was exceptionally nice, room was very well appointed, good value.

Stayed in May 2022

vibrant colours, very stylish,

the ambience the staff was very friendly and polite

Stayed in May 2022