£15 per night for parking feels quite steep. No room service. The carpet in my room was quite dated. The shower curtain didn't keep the water from making the bathroom quite wet and you can't angle the shower to avoid it. The only plug socket next to the bed was EU - so I had to charge my phone on the other side of the room. There are no sockets located next to the mirrors so you can't use a hairdryer near a mirror.

Well located for excel centre. Friendly staff.

Stayed in September 2024

Booked through booking.com, in the service included box clearly stated brekast for 2 are included,, but when arrived at the hotel for check-in, the reception said it has to be extra charge £15 each for breakfast, the hotel didnt honour what was included in the original booking, highly disappointed even booking.com has no explanation and in complete denial. Not very happy days.

Stayed in September 2024

Room was too small and there no tables for anything. Struggled with my back siting in bed to have an online meeting. No iron in rooms. No wardrobe in the room.

Room was clean and nicely kept.

Stayed in August 2024

Permanent heavy music noises at 2am in the night or 7am in the morning, all the time. The whole hotel vibrated for 5 days and nobody seems to care I guess. Also the room service didn't even change the sheets once during 5 days even though there was some clearly spottable marks on them.

Stayed in August 2024

This place is too noisy. I booked this purely to get some sleep before my flight and I maybe got two hours sleep. I feel like it was a bit of a waste of money

Staff were friendly and helpful

Stayed in August 2024

Very small room for what I was charged. Could hear the neighbours walking around upstairs until 3am. I could still smell the No2 from the previous visitor in the bathroom on arrival. No outdoor seating area which was advertised on the booking.

Staff were very friendly and accommodating. Food was really nice. Maybe some extra plant based options?

Stayed in August 2024

Staff and location had no restaurants around hotel and food in hotel not appetising

Reception staff bored not engaging with us or helpful Room was comfortable and shower clean and modern

Stayed in May 2024

No phone in the rooms to even call for customer service and all

The rooms are small compared to to what you see online , the tv refuse to work for three days despite the facts that the change my rooms three times

Stayed in July 2024

In the first room we had the TV wasn't functioning properly, after 2/3 hours of troubleshooting we were told the only solution was to move all our stuff to a room 5 floors up which was a pain. Weren't offered help with any bags etc. After being situated into the room, we were woken up by egregiously loud banging by construction works being done. Would have been nice getting a heads up from the hotel about this, but we had no idea.

Aesthetics were good, breakfast was nice. Staff were helpful although there were a lot of problems.

Stayed in July 2024

TV cast option doesn't work in the room. Worst chicken burger I've ever had in my life. Bar and eating area wasn't clean.

Stayed in June 2024

Extremely bad experience with the food. I ordered a cheeseburger with bacon. Got the burger, it looked great but when I bit into it, I found the "cook" had put a slice of raw pork on it. ( Not undercooked) Completely raw. That had to be deliberate. I was absolutely disgusted. For that reason alone, I won't use Moxy again.

The room was great, the A/C filter needs cleaning, all the staff that I had direct contact with were fantastic. The parking was very convenient.

Stayed in April 2024

A couple more electric plugs in the room would be nice. The cooked breakfast options were not very hot. Some of the activities in the lobby took money and didn't activate (such as the arcade machine)

The atmosphere and the rooms

Stayed in April 2024

Got charge £100 twice for parking in the car park even though I had already paid and paid a deposit the first £100 was cancelled but didn’t get the other £100 back I had spoke to front of desk told them that I had parked in the car park paid whatever they asked and included my reg number on the iPad. Lady at reception was miserable

Rooms were clean and close to the DLR

Stayed in March 2024

Breakfast was a shambles. Very short staffed meaning tables not cleared. Breakfast items not replenished even though not late in the service. Ended up eating with one wooden fork and one stainless steel knife!

Clean and comfy rooms. Staff that were available tried their best. Bar food was tasty and not overpriced.

Stayed in March 2024

Very clumsy that we had to provide additional creditcards and were not able to use the one already on file. This will make us choose another hotel the next time.

Stayed in February 2024

Had to move room 3 times

Stayed in March 2024

Tv not working Poor staff Manager was very rude

Stayed in March 2024

I didn’t like the view and our tv wasn’t working, we called the staff to come and have a look at it and they said they would send a technician up but no one ever came :(

I liked that the room was neat and well laid out.

Stayed in January 2024

The hotel doesn’t allow you to control the temperature in the room. You only get options to turn the heating on or off. And it was too hot even when it was off

I liked the location and the social area.

Stayed in February 2024

The TV control didn’t work, couldn’t screen share as the server was down. Mould in the shower and super hot /warm rooms with no cooling.

Not much.

Stayed in February 2024

Rooms where to warm, it would be better if you the rooms had AC and you could control the temperature

Location was good

Stayed in January 2024

Not enough plug sockets in the room. The nearest plug socket to the mirror was a European plug socket - what use is that in the Uk? Couldn’t fry or straighten hair next to mirror. Fuse also kept blowing in our room. Unable to turn down air on in room. It meant keeping windows shut at night to stop noise from planes and trains.

Bar area was good; good coffee in the room and free coffee at breakfast; good vibe with staff and other guests

Stayed in January 2024

Rooms where noisy and you could here doors banging all night , I could clearly here the room above , you have no control over the AC so you need to open a window and this hotel is close to the airport , breakfast was poor

The bed was comfortable and the hotel was close to our job site

Stayed in January 2024

Only got 3 sockets, too hot and wasn’t able to control the temperature which affected our sleep a lot, our room was 29 degrees Celsius with the window open. Staff didn’t seem very friendly, not smiling, no one asked us if everything was okay when we checked out, but the guy that greeted us was very welcoming and friendly, thank you!

Comfortable bed, nice lightening, good tv and enough programs on it

Stayed in January 2024

Room was too hot couldn’t sleep AC didn’t work

Property was nice

Stayed in January 2024