The women at reception wasn’t listening to word I was saying when I was trying to ask her for a room key. The next day when I went back after extending my stay I told her my room key wasn’t working and if she could fix it. She just took my key and carried on doing what she was doing. After almost 5 minutes of me just standing I asked again if she could do it for me and she just the key on the counter - didn’t look at me or say a word. Also the people next door were so loud which I found to be unfair because when I was ‘too loud’ security came INSIDE my room and searched the room accusing me and my boyfriend of having a party and hiding people in our room (we were sleeping)

Stayed in July 2022

ac did not work to hot in the room

staff

Stayed in July 2022

Staff on reception/bar/breakfast, need more training, not customer focused, blasé attitude, totally not impresses, would not stay again

Cleanliness of room good, facilities in room good

Stayed in July 2022

Noise from room above, staff at reception/breakfast/bar area not well trained, I had advised of food allergy gluten and lactose, staff not knowledgeable with regards to which food was suitable at the buffet breakfast, no labels on anything, not impressed with blasé attitude, staff member waving her hand across various items, saying " I think these are ok" I had to point out that if she wasn't sure, it would make me sick 🙄

Clean room, facilities in room good.

Stayed in July 2022

The service was very bad. Whenever we asked questions to the staff members, they looked at us as if they were annoyed. Other than that and the fact that almost all hotels in London are waaaay too overpriced, the hotel itself was decent though.

The hygiene

Stayed in July 2022

Service dreadful - slow, minimal staff, no apologies for delays, huge waiting times on simple food. Frustrating after a long day of travelling. Shower door in bathroom didn't work - kept coming open unless it was held shut the whole time.

Location and general cleanliness.

Stayed in July 2022

Very basic hotel expected more

Didn't eat breakfast as it didn't look good

Stayed in July 2022

It's a bit of a trek into the city: as much as the DLR is around the corner; but that's London for you. The area around the hotel is barren: no shops or anything. There is a Sainsburys Express about a 5 min drive across the river. Costs about £7 in an Uber. You get what you pay for: it's relatively no frills and has an upmarket hostel vibe. One major downside for us was the undesirable clientele in the hotel bar at night. Whether this was a once off or not we don't know, but there was a gang of youths coming in and out with zero acknowledgement from staff on our first night. It felt really shady. It isn't the kind of bar you would like to relax for the evening in, which was a pity for us as the hotel is just so far from everything.

The rooms are surprisingly spacious for a London city hotel. They are practically soundproof; so after a long day sightseeing in the city, it was an absolute sensory deprived haven! The lights under the bed everyone talks about literally last 10 seconds and are not bright enough to disturb you! The beds are soft, shower pressure is great, liquid soap in the bathrooms! Breakfast was decent; continental style mostly. The one thing I would say is there could be an extra coffee machine. The bar was relatively well stocked. It's a 2 minute walk from the DLR and right across the water from London City Airport. Highly recommend taking a 5 minute Uber across the river to Windjammer for dinner and chilled vibes; it was a major highlight of our trip and the perfect tonic after a busy day in the city centre.

Stayed in July 2022

False advertising as presented as a really different hotel only to be told upon arrival that the images of the rooms and reception were only to promote the hotel! We found pubic hairs on shower floor - the room windows had face imprints and floor stained with who knows what. Loud banging kept us awake - so no sleep at all. Had the look and feel of a Hostel not a hotel -never again. Bathroom/toilet is so claustrophobic.

The television and lights were modern.

Stayed in July 2022

no telephones in room reception being right at the bar no wardrobe receptionist not nice no body to attend to me at check out

location comfortable bed

Stayed in July 2022

gave me wrong room and in the middle of the evening I got someone just walk i, they agreed to refund me but until now booking have not refunded me it's been nearly a month...

Stayed in June 2022

not set out in a logical manner

clean and tidy

Stayed in June 2022

no phone in the room when we found out the electrical socket didn’t work we had to go down to reception. Room was small no where to put clothes. Breakfast was not good, overall would never stay again

decor and staff

Stayed in June 2022

No wardrobes in the room. No bedroom bin. No fridge. Only paper cups / wooden cutlery provided in the rooms

Stayed in June 2022

the duvet covers were very thin and uncomfortable. would appreciate them a bit thicker as it gets really cold at night and the heating just takes really long to warm up the room. more pillows aswell as they are too thin

location was very peaceful, staff were very lovely and the environment was just really nice and relaxing

Stayed in June 2022

- We spent several days asking for pillows and until the third day they did not give us. - we were overcharged £8 plus £40 deposit without warning - we found an artifact that contained drugs in the room, for which the cleaning was not very adequate - we had to change rooms because of the appliance and why didn't one plug work and the other room they gave us didn't work the plug either - the room had no wardrobe or fridge

The bed was fin

Stayed in June 2022

considering how much we paid for the room, we had one tea and one coffee each and only enough milk for one drink. staff were not particularly helpful on check-in, didn’t show where lift was or the floor I was on or that I needed to use my keycard in the lift, I just had to figure it out for myself. small things like that go a long way in my opinion.

modern interior, bar and food available. rooms comfortable and beds were cosy.

Stayed in June 2022

Ridiculous cost of simple items like a can of cola. With no shop near by. We actually went to a hotel next door and used the vending machine. Just made everything a bit stressful. A staff member was putting cutlery away in the bar area as I was checking out. She wiped her nose with her hand and then continued to put the clean cutlery away

Modern look to hotel

Stayed in June 2022

Very annoying vibrations and sounds from surrounding rooms Breakfast was not great

Stayed in June 2022

Staff seemed inexperienced Breakfast replenishment very poor Hotel parking more expensive than parking opposite

Food was nice location good Good social reception area Clean rooms

Stayed in June 2022

We had occupants in the directly below playing the loudest music all night. It took 3 visits to reception and a phone call before any action was taken. We were kept awake until early hours of the morning only for it to begin again at 7:15am. The tv didn’t work-someone came up to look but couldn’t fix it! The shower would not point down so the head was straight therefore it had to be held. There’s no plug near the mirror so blow drying your hair is impossible if it needs a mirror. Only one plug beside Kingsize bed although it was for 2! Conditioner stuck to the walls of the shower. Mopping the floor at 11:30am therefore when my daughter went to the toilet on the ground floor she slipped and banged her back. Trains and planes constantly. It is the only 4 star hotel I have ever stayed in that had no guest control. It was absolutely disgusting to be charged anything for such a dreadful unrestful night that it took almost 3 hours to get someone to control. The bed also had a very noisy waterproof mattress protector that caused me to spend the 3 hours sleep I managed to be interrupted, hot and uncomfortable. I was with my child and it was a terrible experience. I will never stay there again!

The initial impression was good until we actually hit the room.

Stayed in June 2022

breakfast was over crowded and not good. burn bread on top no one focusing. parking yoy have to pay they couldn’t explain properly where it was. as I got in member of staff in discussion with client and rest of staff more interested in hearing conversation then checkin

it’s a marriot base rooms are basic and clean but price is why for location and what you get

Stayed in June 2022

Staff super rude Always problems

Stayed in June 2022

expensive, impersonal staff and poor breakfast!

Room design was cool, but 10 square meter isn’t enough!

Stayed in June 2022

children in above room jumping and running round room until gone midnight waking up my son. spoke to staff but it still carried on and again the following night so had no sleep.

Stayed in June 2022