Menu choices were a bit limited.

Staff were excellent. There was an issue with the first room I was given. Staff dealt with it really quickly. Apologised and swiftly relocated me. How they handled it was excellent.

Stayed in January 2025

I don't have any complaints, the only thing I'd say was that the coffee sachets provided in the room were truly awful. Nice they provide water, coffee and biscuits though

Friendly staff, comfortable beds. Hotel itself was quiet and got a great night's sleep after spending the day sight seeing. Staff were very accommodating. Really close to London city airport and the excel which was a great location for us and great value for money

Stayed in February 2025

Breakfast is expensive especially if you only have a small breakfast. I had to get security to go to the room above us (404) at 0245 as they were playing music loudly. They turned music off but then continued to shout at each other. He left and she continued shouting on the phone. Fortunately she then let the room and hotel. Security dealt with it initially but could have managed it for longer.

Friendly staff. Comfortable room.

Stayed in February 2025

Not keen on pots of breakfast toppings out of the jar- multiple knives etc ??

Very comfortable two night stay Room compact but perfectly adequate Staff were very friendly and helpful

Stayed in February 2025

Nothing really 😅

I loved the lighting and the vibe of the hotel in general: it made the atmosphere cozy and welcoming

Stayed in February 2025

No fuss and friendly service

Stayed in February 2025

It’s not that I didn’t like it, it was just hard to connect my phone to the tv. Couldn’t watch the tv during my stay.

I loved the space, cleanliness, comfort and the view of the room.

Stayed in January 2025

The only thing was there was no spoons in the room for our tea and coffee but that is the only thing I really couldn't fault it

Absolutely everything and definitely the complimentary drinks on arrival

Stayed in January 2025

Wish there was a mini fridge

Was in a very good location, accommodating to requests, very friendly staff and the welcome drink and personalised name on the tv was a nice touch x

Stayed in January 2025

N/A

The whole experience from start to finish was easy, staff were extremely friendly and at hand if needed.

Stayed in January 2025

the price on breakfast for 2 for a day was £30 and honestly with such little selection i don’t think it should be £15pp

i liked how friendly and accommodating the staff are

Stayed in January 2025

I was in a 2 person room and it was booked under my name. As I was running late, I gave all of the information to my friend who was staying with me and she was refused entry until either I arrived which would've taken over an hour, or she downloaded the app and changed the booking to be in her name which i felt was a bit unusual considering I would still have to be present for that. We went with the application and name changing option, but as i was in a very busy environment my connection was extremely poor; therefore I couldn't recieve the confirmation codes required for her to go into the app. I felt that it would've been easier for me to call the hotel and give my information to prove my identity that way, but it was still refused. I understand this is for security reasons and aligns with the policy, but it did feel a bit frustrating. No ill intentions to the staff though as they were doing their job perfectly.

The staff were very friendly and accommodating to my needs as I had had an accident in my room. They were very understanding and were happy to replace the bedding that was affected. I also like the system in place where you have to tap your room card in the elevator to be able to access it as other hotels don't do this feature. It made me feel more safe and secure as the latter invites unexpected guests and I feel lowers the security.

Stayed in January 2025

Amazing and friendly staff. Even could check in sooner as my room was available.

Stayed in January 2025

Only minor issues. I wish there were power showers in the bathrooms. Coasters on glass tables please? TV couldn't connect to YouTube but that might have been a weather issue?

Overall the stay was very pleasant and the staff were amazing.

Stayed in January 2025

TV didnt work.

Incredibly helpful and supportive. Especially when we made silly mistakes like checking out a day early or leaving precious items in our room.

Stayed in January 2025

Bathroom had some minor damage (edge of shower) that needed repairing and pillows were uncomfortable!

Modern, clean, well equipped. Spacious rooms, nice toiletries.

Stayed in January 2025

The room was a little warm for me and I couldn’t turn the temp down as it set because of the winter season, the beds were comfy but I didn’t sleep as well as I wanted to because of the warmth. But I would still come back as I liked the hotel ☺️

Clean and tidy, very friendly and helpful staff

Stayed in January 2025

Location isn’t ideal if you want to see London due to the distance out of the city. Takes 3 trains/45mins to get into London. Pillows were a bit too big/hard for us but the bed was super comfy!

Lovely hotel. Very relaxed atmosphere. Free welcome cocktail upon arrival. Delicious breakfast with so much choice. Friendly staff. Short walk to nearest train station. Lovely room with blackout curtains. Clean towels daily. Nice shower gel/shampoo/conditioner. Hair dryer provided. Delicious biscuits daily 😋

Stayed in January 2025

I received a parking eye charge for 19 minute stay for off loading our luggage and checking in which the staff assured me would be ok

Everything was excellent

Stayed in December 2024

The double room didn't have a fridge and was pretty basic.

Clean and comfortable

Stayed in January 2025

Nothing

Great customer service...lovely environment and ambience...well done to all staff...Fardim was fantastic ...keep it up everyone!

Stayed in January 2025

location is good but wish there was more shops

room looks nice and staff are friendly

Stayed in January 2025

Staff could've been more happy, all seemed to be fairly unanimated. the shower was less than powerful which was a shame

Well appointed hotel right near London City Airport with great views of the runway, clean simple rooms with comfortable beds and smart interior, break for £15 was very nice. Hotel price for one night was a steal

Stayed in January 2025

Location, friendly staff!

Stayed in December 2024

Location not ideal without car

Great hotel. Staff professional helpful and welcoming

Stayed in January 2025