I was in room 224 and the shower drain was awful. There was a pool of water that took forever to drain. I hated the shower but the rest of the facilities were brilliant!

I loved how clean and fresh smelling it was here! The staff were friendly and the facilities here are great!

Stayed in September 2023

The shower was a little old; had some mold.

Very nice staff and excellent beds. Breakfast was good especially the yoghurt and granola options.

Stayed in September 2023

Amazing stay great location. Nice staff. Good vibe and complimentary drink :D

Stayed in September 2023

Unpleasant smell from the bathroom.

Lovely hotel for the price. Location was perfect!

Stayed in August 2023

Very convenient to get to the o2, 2 minute walk to the DLR

Stayed in September 2023

N/A

The staff member who greeted me was fantastic and very informative. Love the location and also the facilities available at the hotel.

Stayed in September 2023

Pet friendly, clean

Stayed in August 2023

Everything was really good. Spoons would be better in rooms, for making hot drinks. But it's not a complaint at all

The vibe of the Hotel was fantastic, and location was perfect to get into London

Stayed in September 2023

No access to YouTube

Rooms were big and clean

Stayed in September 2023

TV wasn't functioning, but in their defense we didn't signal it to the staff since we weren't physically in the hotel much of the day.

Space was nice, room was decent, air conditioning was working.

Stayed in August 2023

I’m so sorry to write this review and give this rating but I don’t want anyone else in the position I was staying here. I got robbed just outside the hotel, where my phone and cards were all stolen. I thought it would be safe to stay here as it was so close to the train station and not far to walk. Apparently it is known that people are robbed and their phones are stolen a lot in the area. I felt so shaken, I couldn’t sleep at all that night as I was so scared after what happened and to be in an area that is known for theft. I had nothing, no phone, no cards, no money, nothing and there wasn’t anything the police could do even though I had my phone tracked. The staff were kind to me and offered me a drink, I just don’t want another person or a single woman like myself to go through that when you’re travelling alone. Please stay somewhere safe or if you stay here, maybe stay in a group you feel safe with.

Stayed in August 2023

expensive for small room

it’s close to the airport

Stayed in August 2023

Great stay excellent location for the ExCel.

Stayed in August 2023

The rooms were not pristine clean and the food was horrible

The location and the rooms

Stayed in August 2023

The hotel is modern and clean, the rooms are well maintained on a daily basis. The location (close to the DLR line) is perfect to experience London, or to transfer to the airport. The staff is friendly and helpful

Stayed in August 2023

Staff not attentive. Breakfast was lacking, had to ask staff to top up items. Most things were empty. Reception/breakfast area wants kept clean, lots of food and plates etc left on floors and tables

Nice clean room Bed very comfy

Stayed in August 2023

It would've been nice if there was better support for customers. When I was checking in, five minutes went by while others working the front desk could have helped me out, they chose to ignore. Staff members rarely break into a smile. I had three different conversations with unexpectedly expressionless folks. A week ago, I stayed at another hotel and was shocked to find that the staff behaviour there was 10 times better than this one. The employees could use some guidance on how to interact with customers more cheerfully.

The hotel was excellent. Outstanding location and very millennial/Gen Z. Great vibes. The rooms are surprisingly spacious and the bathroom is pretty. And clean. You can connect your device and stream Netflix/Disney etc from your phones. The bed was really comfortable as well. I was staying at Moxy since my landlord was doing repair work, therefore, I needed a place to call it home for almost 5 days. It was perfect. If you drive, you can park at the back of the hotel for £15 a day.

Stayed in August 2023

Cost of the parking (although I guess standard for London). Hot food from breakfast buffet wasn’t hot. Smaller selection of breakfast between 09:30 and 10:00 as the hot food didn’t seem to be topped up.

Comfortable beds. Clean. Access to free pool and board games in the lobby.

Stayed in August 2023

Nothing it was perfect!

The hotel was amazing and chill we really enjoyed our stay here. We loved the decor and everything about the place

Stayed in August 2023

We arrived late, and with the check-in at the bar and every body around drinking, laughing, and playing pool, I felt like the gran at an 18 - 30 holiday! Airport noise is a problem if you want a lie-in!

The hotel is clean. modern and trendy.

Stayed in August 2023

- Relatively expensive but it is London after all.

- The room was very clean and the shower was really nice. - The beds were quite comfy. - Very helpful and friendly staff. - Very close to the City airport, we basically walked from the airport to the hotel.

Stayed in June 2023

If you don’t get a family room, the rooms can be a little small 

Nice, decor, very comfortable beds 

Stayed in August 2023

WiFi is not password protected. Hence probably poor it security. It's great that WiFi is free but there should be in the very least a password.

Clean rooms, cozy and nice beds. Decent enough breakfast selections with a couple of options.

Stayed in August 2023

No wardrobe for clothes Thin walls, noisy neighbours

Clean, comfortable rooms Helpful, polite staff

Stayed in August 2023

While the room was decently sized, the bathroom was very small. The water pressure in the shower was unreliable and several times to reduced to the point where it wasn't much more than dribble (but a dribble that sprayed if that makes sense). It was a little frustrating as a good shower is what you want after travelling! The location is great for the Excel centre etc but quite far from anything so prepare for a good 30min DLR and Elizabeth line journey to get anywhere more busy. It's not a deal breaker but something to keep in mind.

The room was a decent size for London with a large bed, it was clean and tidy and the noise from the nearby airport was minimal. There was a lightswitch that operated a backlight for the tv and lights behind the glass bedsides and room table which gave a good ambience. This was my first time in a Moxy hotel and it seems to be aimed at the younger crowd and the communal areas are more relaxed and geared towards a party sort of a vibe. I'd happily stay again.

Stayed in August 2023