room was way to hot as we found that the air conditioner unit was set to high

fantastic location. clean and tidy,all staff were polite

Stayed in October 2022

Very concerned to see gangs of youths emerging from the elevator with balloons in their mouths obviously puffing on nangs before their night out. How is this allowed to happen?

Great room and location

Stayed in October 2022

Room was rather dimly lit despite full lighting. Also although very clean bathroom definite sewer smell from there.

Very good location for the hippodrome and new street station. Comfortable spacious room, very clean and excellent breakfast.

Stayed in October 2022

Paying so much for parking on top of a very expensive room I found a liberty. Breakfast very expensive too.

Room we're a good size and very modern

Stayed in October 2022

No table service for tea and coffee as usually happens when we stay here, breakfast wasn't up to the usual standard. Staff didn't clear away empty plates we had to put them on the adjoining table. No welcome drink voucher as usually given. Frequent stayer at this hotel

Lovely big room. Big comfortable beds and pillows. Rooms are fab. Fridge in room. Great location . Our "go to hotel" for concerts . Reception fragrance is divine..

Stayed in September 2022

Nice room but a bit tired, lots of chips in furniture and in bathroom. Toilet cracked and bathroom had few brown stains near the telephone. Not sure why a phone is needed? Room service food was awful.

Good breakfast. Great location. Nice staff. Comfy bed. Excellent views

Stayed in October 2022

The room was dusty, the carpets were stained, the pillows were flat as anything, pillow cases had stains on them. The TV was a faff & super slow. But the worst part was the bathroom sink - the smell was disgusting when you turned the tap on and I did mention this to staff upon check out and they were very nice about and apologetic about it. I personally don’t think it was value for money as the previous night in Manchester I stayed in a hotel that was much much better for nearly half the price so…

Great location to New Street Train Station and the O2 Academy. Room was just okay for one night, wouldn’t stay longer than that.

Stayed in October 2022

no parking and hallways smelled of sewage/smoke

the bed and size of the room

Stayed in October 2022

long queues for check-in

great location

Stayed in October 2022

Staff not very hospitable I booked a room standard room with a king size bed. On arrival I was told they were so full I might have to choose a bedroom that was next to the vents or a bedroom that had 2 single beds. I was not amused as this was a surprise birthday gift for my husband. I paid alot of money and was put in a position I didn't need to be in. After showing some frustration I was allocated the room that I paid for. (I shouldn't have had to 'beg' for what I already paid for. I messaged the hotel in advance to let them know it was for my husbands birthday, so to make it special if possible. No smile, or even acknowledgement was given. They couldn't wait to get rid of us, which was the vibe we got. A real shame.

Perfect Prime City Centre Location. Beds, duvet, pillows extremely comfortable- guaranteed a good night sleep Spacious room

Stayed in October 2022

Nothing

Really friendly staff.

Stayed in October 2022

nothing

close to city centre, quiet in the room despite the busy road outside

Stayed in October 2022

Didn't like the NCP carpark. Very very tight. Dodgy looking and very expensive. &29 for 24hrs. Not hotels fault though. NCP's

Fab hotel 3 course evening meal must not be missed. Make sure you hungry. Staff friendly and helpful.

Stayed in October 2022

parking was a bit of a mission and expensive

nice bedrooms and cool bar area.

Stayed in October 2022

Quite expensive and the quilts were feather and I'm allergic so I had to sleep under a towel

The staff were friendly the beds were comfy

Stayed in September 2022

Limited choice of hot breakfast. No choice of eggs with English breakfast only scrambled eggs.

The experience of the breakfast (buffet style) poor quality and lack of service did not keep up with the rest of the facilities and service within the hotel.

Stayed in October 2022

noise had a superior room but noise from traffic was horrendous at night

location and gym

Stayed in October 2022

The location is excellent, just next to the Birmingham New Street and near to to the city centre. Staff is nice and helpful. Their room is big and comfortable.

Stayed in October 2022

Card use in lift needs clear sign

Ease of check in/ out, free ice, spacious room and friendly staff. Especially the housekeeping ladies

Stayed in October 2022

Rooms poorly furnished, no dressing table. Shower over bath with tiny shower head and low water pressure. Bathroom needs an update Soundproofing between rooms extremely poor Breakfast not good, ranging from undercooked to incinerated

Location good Reception staff very helpful

Stayed in October 2022

n/a

location, style, cleanliness

Stayed in October 2022

a bit pricey

staff were polite and helpful. location and cleanliness great

Stayed in October 2022

Breakfast food was poor quality Neither the bar nor the restaurant were open during the day, no food options and room service didn’t open til the evening.

Staff at check in were extremely helpful. Room was clean.

Stayed in October 2022

no openable windows

new design clean

Stayed in October 2022

Even though we were 10 floors up, we could still hear traffic noise from the street below (the A38 - the main road through Birmingham) which did not abate all night. Perhaps install triple glazing?

Large, airy room, Comfortable bed. Friendly, polite and helpful staff. Plentiful breakfast. Great views from the room.

Stayed in October 2022