Our air conditioning didn’t work and the room was very warm. No windows to open so felt very stuffy. An engineer came and I got the impression this was already a known problem however he offered us a fan which sufficed as we were only there for 1 night. The extractor fan in the bathroom didn’t work which meant the bathroom was very steamed up and damp after showering. No drinking water or milk for the tea/coffee facilities in the room. Had to call and request it however this is a minor point and was delivered to us.

Great price, close to the station and the centre of Birmingham. I shared a twin room with a friend and it was very satisfactory - Comfortable bed, clean, spacious, simple decor and didn’t look too tired like some hotels. The staff were friendly and there was a decent breakfast included in our price. Overall a very good experience and I would recommend this hotel.

Stayed in November 2024

The bathroom was outdated. The room was very noisy in the night - it was creaking?! switched the air con off but the noise continued. must be a common occurrence as ear plugs provided on bedside table.

Excellent staff, great location, good size rooms and very comfortable beds. Good breakfast.

Stayed in November 2024

This was a perfectly pleasant stay in a very modern, well located hotel. Although we didn't make use of the gym I'm sure it is excellent. However at we felt that the £193 a night without breakfast price tag was very steep for what is a fairly characterless hotel. I guess that's the price you pay for a Central location...

Great location bang in the middle of Birmingham. We were there for a show at the Alexandra theatre which was literally next door. Also within a short walk is gas street basin, great for a night out although booking essential if you want to eat somewhere, which we found out to our cost. For those with a retail therapy itch to scratch the bull ring is also only a 5 to 10 minute walk away, as is the station. The room was a good size, and clean and tidy, as you'd expect for a large chain.

Stayed in November 2024

The room could have been cleaner + was a little tired/dated.

Staff excellent, room spacious + good location.

Stayed in November 2024

Bathroom wasn’t as clean as could be and room fixtures were tired

Nice location

Stayed in November 2024

Big, clean room. Great view.

Stayed in November 2024

Couple of finishing touches in the bedrooms could do with attention through wear and tear, but nothing that can’t be sorted.

Can’t fault the location, very clean throughout and generally a high standard of cleanliness and facilities. Breakfast was superb.

Stayed in November 2024

Twin beds were a small single and uncomfortable for an adult

Staff very friendly and welcoming and location is great

Stayed in November 2024

Air con was a bit on the noisy side

Good location for O2 Academy

Stayed in November 2024

Public toilets on ground floor were dirty. Bar area is not very welcoming

Rooms were big and very clean

Stayed in November 2024

The location was excellent within very easy reach to all amenities. Staff were very friendly and helpful.. Room was good . Very good value

Stayed in November 2024

The breakfast was a disappointment, we went down for breakfast at 9 and there was plenty of places to sit however the food had obviously been sat there for a while and limited options.

Hotel was in perfect location, staff was friendly and the room was spacious and the bed was comfy.

Stayed in November 2024

Breakfast could have been better for the price.

Comfortable beds. Good location for the event we were attending

Stayed in November 2024

Collage restaurant closed on Sunday. Very disappointed

Breakfast was good. Mattress and pillows were good. Room size was good. Staff are excellent

Stayed in November 2024

My partners room had only one chair even though there was plenty of space for a second chair. When I went to the room I had to sit on the bed. (Room 1404). I appreciate the hotel caters for a large number of people but when I had the cooked breakfast I found the sausage and bacon dry and overcooked and quite tough probably due to the length of time it had been under the cloche. 2 drinks consisting of double Malibu & coke and a double Vodka & coke came to £26.40. I expect to pay higher prices in a hotel in the centre of Birmingham but I thought this was on the high side.

My room was spacious, comfortable with 2 chairs and was clean. My partners room was also spacious, comfortable and clean. The location was perfect having attended The Hippodrome to see a show. The lifts were plentiful and fast and we did not have to wait long for one to arrive. Staff were polite and helpful.

Stayed in November 2024

I think all accommodation should include breakfast they should just charge for breakfast and be done with it we made a mistake when booking so had to pay by credit card one morning for one breakfast I know it was our mistake but the price we paid for the room should include breakfast

Location excellent breakfast excellent car parking service was very good at only £12 per day and close vicinity to hotel very helpful staff on reception

Stayed in November 2024

The cot was suitable for babies up to 1-1.5years max. Beautiful but small

The room was amazing with fantastic space and views

Stayed in November 2024

When going to sleep there was a noticeable buzzing sound coming from something either in the room or outside of it.

Really great location. Clean and modern rooms. Really comfortable bed.

Stayed in November 2024

Nothing

Great location

Stayed in November 2024

Tired room - bathrooms were in need of a refurbish. My bathroom door was broken as was the toilet seat whilst the maintenance team fixed it quickly, I would expect better from a hotel of this standard

Great location - excellent staff

Stayed in November 2024

The room needs some updating and the Decor is very tired and the Bathroom needed to be updated the small tiles didn't look great

A good sized room, with space for seating and with a nice view at night, not sure how great a roundabout would look in the day 😉 The picture from room 1809

Stayed in November 2024

nothing

location

Stayed in November 2024

N/A

The location and the security of the hotel. The staff were brilliant too.

Stayed in November 2024

Room was a little noisy, not air con as switched that off… little tapping noise occasionally but frequently enough to notice it

Modern, clean and friendly staff

Stayed in November 2024

Location, communication prior to visit.

Stayed in October 2024