Food a bit pricey

Clean & nice staff We could use the gym and swimming pool as many times as we wanted without booking it previously.

Stayed in November 2024

Walls are so thin you can hear all sort, people's conversations in nearby rooms etc

Good location for the wedding we were travelling to

Stayed in October 2024

Card keys are very easily wiped if left near a mobile phone. Even when only for 3 seconds.

Clean and tidy, room was good size and staff helpful

Stayed in October 2024

Restaurant service was a little slow and the swimming pool changing rooms could do with some modernizing and work. Swimming pool had swimming lessons for outdoor users everyday but this wasn't really an issue and there was still enough space for hotel guests to use the pool. It did mean space in the changing room was a bit tight and the smell from the shared bathrooms was quite strong. Overall not a huge issue though.

Spacious room, well decorated and good amenities. We loved having the pool onsite too - there was also a steamroom that we didn't realize when we booked so was a nice surprise. Nice outdoor spaces. Good breakfast provided.

Stayed in October 2024

Spoken to very rudely by a staff member called Gary on the front desk, twice. He did not match the friendliness of the rest of the staff and he put quite a grey cloud over our stay.

Most staff were very friendly. The room was a very good size with a brilliant surprise in there for children! Pet friendly. Lovely warm pool.

Stayed in October 2024

Outdated changing room for leisure facilities. ( Nowhere to undress privately apart from toilets - I have a large operation scar which I don't really want to share with other guests.) Only tea available for tea and coffee making facilities.

Very clean attractive room. Excellent breakfast. Helpful, friendly staff.

Stayed in October 2024

Noisy Doors in the corridor (right next to my room) could be soft close maybe. Some guests don’t have the consideration for other people and just let them slam!

Clean room Comfortable bed

Stayed in October 2024

When we checked in the man at the desk told us nothing, only that our room was on the first floor. No info on where to go, what time breakfast was or how to use the pool facilities. Room was a standard room- had to fix the shower head to use it and the main light switch wasn't working due to the lights being turned off in another part of the room

Lovely bar and restaurant. Breakfast has a big choice in the morning.

Stayed in October 2024

Hotel is dated.

Friendly. Good location. Swimming pool on site.

Stayed in October 2024

pool and jacuzzi facility

Stayed in October 2024

small bedroom area with no plugs by the bed, cold room, large sitting area with broken sofa. room was dated and tired, the bathroom looked half renovated

free car parking, good on site gym and pool, locat d close to shops, restaurants and pubs

Stayed in October 2024

Hard pillows, my door lock hardly worked, smelly hallways,

Breakfast and staff

Stayed in October 2024

excessive price for bottle of wine (Shiraz £30) Prices are always more expensive at hotels but I think was unreasonable. £25 more acceptable

Nice food. comfortable room

Stayed in October 2024

Our shower would never turn off completely, there was insufficient hanging space and what there was, wasn't long enough for my dresses, no instructions for the radiator, and a false fire alarm on our last morning. Probably an okay place for one night, but not great for the 4 nights we were there for my mother's funeral.

Stayed in October 2024

receptionist

Our experience at Mercure Hull Grange Park Hotel had a lot of positives, but unfortunately, the service from the receptionist fell short. Starting with the good: the hotel’s communication before our stay was excellent. I received multiple emails leading up to our visit, which made me feel welcomed and excited. The hotel itself is spacious, comfortable, and well-maintained. Our room was clean, and when we had an issue with the heating, the staff were incredibly responsive. After calling the operator, a kind lady from the staff arrived promptly to fix the problem. She was professional and quick, ensuring that everything was working well, which was a relief since my husband, who is recovering from a stroke, needed to stay warm while I attended a wedding. Her efficiency and care really stood out. Now, for the not-so-good part: our experience with the receptionist was disappointing. We arrived at 2 pm, knowing check-in was at 3 pm, but I thought I’d ask if the room was ready. The receptionist was not welcoming and flatly told me check-in was at 3 pm. I accepted this, but was frustrated when I saw another guest being checked in before 3 pm while I was told to wait. It left me feeling confused about the inconsistency. Additionally, when we were finally checked in, the receptionist failed to provide basic information like the time and location of breakfast. This lack of communication felt like poor service, especially for such a large and otherwise well-run hotel. In conclusion, while the hotel itself and the rest of the staff were fantastic, the experience with the receptionist unfortunately took away from what could have been a flawless stay. With some improvements to reception service, Mercure Hull Grange Park Hotel has the potential to be a top choice for travelers.

Stayed in October 2024

3 steep steps into bathroom. very dangerous

friendliness

Stayed in October 2024

Bed very hard, bad night's sleep

Room size and facilities

Stayed in October 2024

Bathroom tiles and toilet needed a good clean

Location and facilities

Stayed in October 2024

The restaurant chairs were worn and caught clothes. The hotel was in need of a paint job. The worse part for me was the lack of changing facilities with no privacy. The kettle didn’t work and nearly burnt me as the handle over heated and the soap and shampoo ran out. The late receptionist couldn’t find any extra pods for our coffee machine.

The restaurant and staff were very good. The selection of breakfast was good. I enjoyed having a pool to swim in and the steam room

Stayed in October 2024

The first room we were given wasn't ready for us, a genuine mistake but a but annoying as took all of our luggage to a room that wasn't ready.

Staff were super friendly and helpful. My partner accidentally knocked his beer off the table when out food arrived. The staff were kind and brought him a fresh pint over.

Stayed in September 2024

Room was a bit cold for the Mrs!

Nice scenic location and great breakfast.

Stayed in September 2024

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Stayed in September 2024

The fire alarm went off quite a few times early hours of the morning which disrupted our sleep massively..We missed 2 hours sleep unfortunately but I guess these things happen

It was lovely and the breakfast was really nice too!

Stayed in September 2024

1) as soon as u enter it smells like a put 2) the inside is old and tired 3) cleaners knocked at 9am then at 10am when check out is 11am

Nice big bed and no noise at all Given late checkout

Stayed in September 2024

We informed the Mercure on 2 separate occasions, of our arrival on Sat 24th of August, our Wedding Eve, that we would be having around 25 to 30 persons with us in the bar the evening of the 24th. With around 12 of the group staying over. However, despite early notice, and a reminder earlier in the day too, there was only one man tending the bar for the full duration of the stay in the bar from 6.30 til midnight. Unfortunately subsequent approaches to the desk, informing them that the one man manning the bar needed assistance. He was really struggling to keep up and offer the service one would expect. He explained that he had asked for assistance also, but none was provided. The barman worked himself to a standstill, but because he was so flustered he was making mistakes with charges, no 2 drinks orders ever cost the same, he was increasingly under pressure, and ultimately had an accident when he cut his hand on broken glasses he dropped and tried to recover. His hand was bleeding and he had to go and get treatment. During this period the bar had no service staff. The queue for drinks grew and when he came back, he was bandaged up but again having to work alone. Despite waiting long periods for drinks, we did have an enjoyable evening, however this was because of the company, and not the service. Despite the poor barman’s Amazing efforts it just wasn’t enough, until later on, when persons fed up of waiting for service decided to leave. It was a shame, and disappointing that this had to happen, as good prior notice had been given of our requirements and numbers, yet the hotel was not sufficiently organised to back up its promise of good service. The Service overall was poor and as a result disappointing for myself and all those guests who attended and those who stayed over. And I and my wife were embarrassed. We were married the next Day, the 25th at the Country Park, and it was superb. MGP must improve communication and organisation or reduce the promises.

Breakfast was really good.

Stayed in August 2024