Nothing

Very clean and location was perfect, the staff were very helpful

Stayed in November 2024

The hotel is really quirky and done up really nicely. It is an amazing location.

Stayed in November 2024

A little pricey for the size of the room

Style, friendliness of the staff, breakfast, efficiency

Stayed in November 2024

The shared iron in a communal area

The standards and decor style

Stayed in November 2024

check in - I did it before via a link I was sent, so no waiting, and had to do it again

Amazing location - the daily food market outside is a super bonus - highly recommended for a good night out in London and come back to a peaceful room

Stayed in November 2024

Breakfast.

Location excellent although you can hear tube/metro noise in bedroom on first floor. Room very good shower excellent, products, shampoo etc superb. All in white and so careful maintenance required. Bar excellent, live music venue, excellent, staff excellent. Breakfast not that great, OK but limited to boiled eggs, pre boiled?! Needs a review. However overall really good fun hotel.

Stayed in November 2024

The only minor thing missing for me was a fitness center in the hotel, or better yet an agreement with a nearby gym for guests to use the facilities during their stay.

I love their philosophy of "smart luxury" or whatever term they used. The staff was very friendly and helpful, the rooms were quite large and comfortable by typical London standards, the wifi was free and worked well to take a few work calls, and the lounge area was welcoming and cool. Despite being very busy, it was not too loud, albeit this was a mid week stay. I particularly liked the "galley" concept they had on each floor with free coffee and tea rather than take up space in every room with a kettle and coffee machine. Much more sustainable! Oh and the bar makes interesting delicious cocktails -- not your typical stuffy boring hotel bar. Location is fantastic -- 3 minutes walking from Waterloo train / underground station, about 20 minutes walking to cross the Thames into Covent Garden, and the Lower Marsh market outside during the day with interesting street food options was an unexpected bonus. The only minor thing missing for me was a fitness center in the hotel, or better yet an agreement with a nearby gym for guests to use while staying there. I would definitely stay at the Ruby Lucy again!

Stayed in October 2024

if it could be little bit lower price, but London is not cheap anyway)

Location, clean room, enough for one absolutely. 2 Marshall speakers for my music. wash sink at entrance, tea 24/7 at the floor, overall cleanliness and design. but first of all location close to subway, all sightseeing, city bike hire, and lots of variety food options on Lower Marsh walking street where hotel situated.

Stayed in October 2024

I would appreciate staff not walking into my room when I am there. There was a knock on the door and immediately the door was opened. This is unacceptable. You need to leave time to reply before you open the door.

Everything was fine.

Stayed in October 2024

The noise for the delivery men at 0600 in the morning.

I love the vibe of the hotel and the staff were super friendly.

Stayed in October 2024

1. Unable to adjust room thermostat to make room cooler! 2. While it is great to have option for ecofriendly 3 day cleaning - wastebaskets need emptying every day... 3. Selected (nice) brand of Shower Gel has very short nozzle so only way to get the gel on the shower puff iis by waiting for it to drip slowly down the bottle.-

Location is perfect for travel to O2 on Jubilee Line. Wonderful bar for women friendly meetings.

Stayed in October 2024

Very spacious room. Super clean.

Stayed in October 2024

Slightly expensive. Cumbersome check in

Style and location

Stayed in October 2024

Nothing

Great location and funky

Stayed in October 2024

Perfect location. Very comfortable bed. Nice room. Would stay again for sure

Stayed in October 2024

very convenient location for Tate, National gallery, Westminster, London Eye etc and at the same time not as obvious as larger traditional hotels

Stayed in October 2024

A fridge and tea/coffee facilities in the rooms would have been nice but definitely not essential. I noticed the coffee station next to the lifts when I was leaving which I wasn't aware of before, so flagging this to guests would be great as it's a nice touch given the lack of kettles in the rooms.

The rooms were very clean and comfortable - bigger than expected and had everything I needed for a one night stay. Staff on arrival and check-out were exceptionally friendly and helpful. It was great knowing that the bar was 24 hours meaning someone would always be available to speak to. I also really appreciated that they explicitly did not try to upsell breakfast at check-in, and instead recommended trying out other local options. I would not hesitate to stay again as the value for money (relative to other London properties) and comfort was great. I have paid much more for far worse accommodation in London so Ruby Lucy was a great find.

Stayed in September 2024

I found the foam mattress uncomfortable.

Great location. Breakfast looked lovely but I went out for breakfast.

Stayed in September 2024

Nothing I didn’t like

Very welcoming and helpful staff, and immaculate and quirky decor

Stayed in July 2024

Ruby Lucy is always a pleasure to stay at. Comfortable and clean room, pleasant staff, great cocktails.

Stayed in September 2024

Would have liked a comfortable chair as a stool not very comfortable for 70 year old+

Location and well thought out layout.

Stayed in September 2024

I had a do not disturb sign on the door, as I was exhausted from travelling and wanted to sleep in but a staff member did walk into my room to clean it. That upset me as I was in bed, and didn't receive an apology from the cleaner.

Good sized rooms, I loved the different areas you could sit as well with a coffee or downstairs at the pub, awesome vibe

Stayed in August 2024

Lack of storage in bedroom. we lived out of cases

We stayed here because it was close to South Bank and The Royal Festival Hall. We were in London for our son!s graduation. We were able to walk to the Royal Festival Hall where this event was held. We had a great day and afterwards we enjoyed street food out in Lower Marsh and that evening got a handy tube from Waterloo to Leicester Square to see The Mousetrap at St Martin’s Theatre. We also walked across Waterloo Bridge past Whitehall up to Horse Guards round St James’s Park up The Mall to Buckingham Palace and back across Westminster Bridge The Hiuses of Parliament, Westminster Abbey, Big Ben and back to Ruby Lucy Hotel. Just 15000 steps!! Amazing location to stay! Highly recommended!! We will stay here again. Very friendly low key yet everything you need. Staff are lovely. Genuinely friendly and cocktail list and lunch menu really good. Not overly expensive for location. Definitely recommend!!

Stayed in September 2024

All good

Stayed in September 2024

Nothing

Stayed a few times already. Welcoming staff and efficient check in. Great rooms which are well sound proofed

Stayed in September 2024