Reviews of Ruby Zoe Hotel London
146 - 164, Notting Hill Gate, LONDON, Kensington and Chelsea, London, W11 3QG, United Kingdom
#95 of 1,070 hotels in London
Guests' ChoiceReview Score
Based on 1393 hotel reviews
8.8Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.5
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Facilities
8.8
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Staff
9.3
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Value for money
8.5
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Free Wifi
8.7
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Reviewed: November 26, 2024
Simona
United Kingdom6 Reviews1 helpful vote8.0“Great location. Friendly service and clean and comfortable rooms.”- • Business trip
- • Solo traveler
- • Cozy Room
- • Stayed 2 nights
Excellent location with friendly service and clean, comfortable rooms. I stayed for two nights, and despite the room facing a busy avenue, it was quiet at night. I especially appreciated the option to skip daily room cleaning, with the thoughtful incentive of a free drink for those who choose it. A great stay overall!
Stayed in November 2024
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Reviewed: November 25, 2024
Geoff
United Kingdom8 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 2 nights
- • Submitted from a mobile device
Wine in the bar was expensive
Stayed in November 2024
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Reviewed: November 25, 2024
Stamatia
Germany7 Reviews2 helpful votes10“Lovely and convenient hotel close to Notting Hill Gate and a walking distance from Hyde Park”- • Leisure trip
- • Solo traveler
- • Cozy Room
- • Stayed 4 nights
Love the hotel's location and the neighborhood has so much to offer! Supermarkets, cute coffee shops, vintage clothing shops and very convenient bus and tube connections. The personnel acted in such a friendly and lovely way and made me feel at home away from home.
Stayed in November 2024
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Reviewed: November 25, 2024
Mark
Denmark1 review8.0“Really welcoming and helpful staff.”- • Leisure trip
- • Couple
- • Wow Room
- • Stayed 3 nights
- • Submitted from a mobile device
Rather expensive with no breakfast included
Great view and super quiet room
Stayed in November 2024
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Reviewed: November 24, 2024
Zoe
United Kingdom12 Reviews9.0“Nice hotel, good price for the location”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 1 night
- • Submitted from a mobile device
The galley, I went to get a cup of tea but there were no cups and carrying hot water so far to our room wasn’t very convenient.
The location is great, so easy to get to the tube station and walking distance to portobello
Stayed in November 2024
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Reviewed: November 24, 2024
Agu
Australia6 Reviews1 helpful vote8.0“Good value for money. Accommodation standard high.”- • Leisure trip
- • Couple
- • Nest Room
- • Stayed 2 nights
As always in London, the rooms are a bit tight but that is just the way it is in London. Not much you can do about it. I find the request to check-in online, which I do, and then have to go through the same process at check-in a bit repetitive and unnecessary, especially when I have travelled for over 24 hours from Australia and all I want to do is have a shower and go to sleep.
Breakfast N/A. Drinks and snack food good. Location very good as our daughter lives nearby.
Stayed in November 2024
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Reviewed: November 23, 2024
Tracey
United Kingdom102 Reviews23 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Nest Room
- • Stayed 1 night
- • Submitted from a mobile device
Long process to check-in.
Everything; especially the friendly staff. Great location and only 4 min walk to the tube and Central Line. Room was spacious with integrated bathroom. The bar and bar area is quirky and fun.
Stayed in November 2024
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Reviewed: November 16, 2024
Thuraya
United Arab Emirates18 Reviews2 helpful votes8.0“Cozy and lovely”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 1 night
- • Submitted from a mobile device
Some male staff were unprofessional
Staff were super friendly and the hotel is clean and I loved from my room 525
Stayed in November 2024
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Reviewed: November 13, 2024
Efrat
Israel42 Reviews10 helpful votes8.0“Over all I enjoyed it”- • Leisure trip
- • Solo traveler
- • Cozy Room
- • Stayed 8 nights
- • Submitted from a mobile device
No shelves in closet, just hanging, couldn’t unload the suitcase. No bathroom, toilet from which you enter the shower and no wall, just a curtain between the shower and the room. Not suitable for everyone. Sinceoverall I enjoyed the place. The there’s no bathroom, the sink is in the room. Very strange and not comfortable
Best location, helpful staff, very clean, and I loved the style of the lobby and was very nice to spend time there.
Stayed in November 2024
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Reviewed: November 11, 2024
Lyndsay
United Kingdom1 review10“Fantastic and comfortable.”- • Leisure trip
- • Family with young children
- • Cozy Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff were friendly, the room was lovely and clean with some quirky add ons. The bed and pillows were so comfortable and it was a great location close to Notting Hill Gate underground.
Stayed in November 2024
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Reviewed: November 10, 2024
Diana
Ukraine243 Reviews52 helpful votes10“Awesome hotel on Notting Hill”- • Leisure trip
- • Solo traveler
- • Cozy Room
- • Stayed 5 nights
- • Submitted from a mobile device
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Nice, clean and modern rooms, stylish lobby with cozy atmosphere)
Stayed in September 2024
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Reviewed: November 9, 2024
Judy
United Kingdom44 Reviews3 helpful votes8.0“The view from our window. Everything clean and new. Very comfortable.”- • Leisure trip
- • Couple
- • Cozy Room
- • Stayed 2 nights
- • Submitted from a mobile device
We could have done with some drawers to put things in. The ceiling was unfinished concrete, what a pity, as everything else was good.
It was very clean and new
Stayed in November 2024
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Reviewed: November 8, 2024
Peter
United States9 Reviews2 helpful votes8.0“The concept of a hotel with no room service at the price you are paying is not worth it”- • Business trip
- • Solo traveler
- • Wow Room
- • Stayed 2 nights
- • Submitted from a mobile device
No concierge services you can’t reach the reception from your room no phone available
The interior design
Stayed in November 2024
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Reviewed: November 7, 2024
Laura
Honduras10 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Cozy Room
- • Stayed 4 nights
- • Submitted from a mobile device
I loved this hotel. Great location, metro and bus stations very near by. The staff was amazing, everyoneeee, specially Elvio, Carolina and Carlos. The beds were comfortable, our room had the perfect size for two, tea gallery available in every floor, and breakfast was nice.
Stayed in October 2024
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Reviewed: November 6, 2024
Rosie
United Kingdom1 review8.0“Loved the rooms”- • Leisure trip
- • Solo traveler
- • Nest Room
- • Stayed 1 night
- • Submitted from a mobile device
Feel very risky to not have phone in bedroom and no phone on reception for emergencies I was told any problems go to bar. That is not good enough at night Also very bad that one cannot phone the hotel. For example if my phone had broken or lost it and someone needed to contact me that would be impossible Could be someone in corridor causing disturbance and guest can’t get to reception Likewise have to leave room to make a drink.
Loved the bedroom
Stayed in November 2024
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Reviewed: November 5, 2024
Lindsay
United Kingdom16 Reviews8.0“Serve the purpose”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 1 night
- • Submitted from a mobile device
Seems noisy was not sure if no could hear the plumbing from other rooms
Location
Stayed in November 2024
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Reviewed: November 5, 2024
Tracey
United Kingdom102 Reviews23 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Nest Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great hotel and friendly staff and a short walk to the tube station.
Stayed in November 2024
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Reviewed: November 5, 2024
Rani
United Arab Emirates15 Reviews3 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Lovely Room
- • Stayed 3 nights
No facilities but that is part of the value proposition of the hotel....
Relatively spacious modern rooms and good value for money for a London hotel!
Stayed in October 2024
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Reviewed: November 4, 2024
Tanya
United Kingdom6 Reviews1 helpful vote10“Fun great place to stay in a place that will bring you a smile.”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 1 night
We have no complaints whatsoever.
We thought the staff were super friendly and helpful. The breakfast was great - a continental style breakfast with good quality healthy produce and a vast variety - the bread was so fresh! The hotel has a fun colourful vibe and the bedrooms were all white and wood very calming and super clean - facilities were great and finanally a hotel that doenst put carpets in bedrooms - so much cleaner- loved teh extra touches of the mirrow with light buls and teh marshalls amps incase we wanted to play a guitar! Location couldnt have been better short walk to portobello, tube station 1 minute walk, safe area, and alot of restaurants bars in area.
Stayed in November 2024
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Reviewed: November 3, 2024
Nikolaos
United Kingdom57 Reviews14 helpful votes8.0“Cosy hotel in an ideal location”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 1 night
- • Submitted from a mobile device
Ideally located a few yards from Notting Hill Corner and a few minutes’ walk from Hyde Park. The room was sparkling clean and cosy and the personnel extremely helpful and kind
Stayed in November 2024
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Reviewed: October 30, 2024
Hana
New Zealand6 Reviews1 helpful vote8.0“Fab and quirky design, fabulous breakfast and friendly staff”- • Leisure trip
- • Family with young children
- • Cozy Room
- • Stayed 2 nights
The structure of the room and the view
The restaurant was great, fabulous breakfast and friendly staff
Stayed in October 2024
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Reviewed: October 28, 2024
Domenico
Germany41 Reviews3 helpful votes9.0“Very good”- • Leisure trip
- • Couple
- • Cozy Room
- • Stayed 3 nights
Nothing special, maybe a breakfast could have bit more selections?
Everything was very good, from people, lobby, room, location (300m from metro) and breakfast. Rooms are very clean and quite.
Stayed in October 2024
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Reviewed: October 28, 2024
Ioana
United Kingdom8 Reviews2 helpful votes8.0“Clean, modern hotel”- • Leisure trip
- • Couple
- • Nest Room
- • Stayed 1 night
- • Submitted from a mobile device
The room has ongoing ventilation and overnight it was very loud, so we slept unwell because of that.
Very modern and clean hotel, good location, close to the tube station. Staff were friendly
Stayed in October 2024
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Reviewed: October 28, 2024
Cliff
United States2 Reviews1 helpful vote9.0“We were happy with our room and it was quiet for a city.”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 2 nights
- • Submitted from a mobile device
Would have been nice to have had some bottles of water in the room.
Staff were amazing- so hard working and attentive. Carlos and Isha were excellent with information on the area and suggestions and withers overall service. Didn’t have breakfast on site too many choices in the neighborhood.
Stayed in October 2024
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Reviewed: October 28, 2024
Brian
United Kingdom9 Reviews10“Very pleasant experience in central location”- • Business trip
- • Solo traveler
- • Cozy Room
- • Stayed 1 night
- • Submitted from a mobile device
The cost
Great style with genuinly friendly staff
Stayed in October 2024
