Reviews of Ruby Zoe Hotel London
146 - 164, Notting Hill Gate, LONDON, Kensington and Chelsea, London, W11 3QG, United Kingdom
#96 of 1,078 hotels in London
Guests' ChoiceReview Score
Based on 1425 hotel reviews
8.8Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.5
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Facilities
8.8
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Staff
9.3
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Value for money
8.5
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Free Wifi
8.7
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Reviewed: November 17, 2023
Jennifer
United Kingdom7 Reviews1 helpful vote8.0“Very comfortable stay”- • Business trip
- • Solo traveler
- • Lovely Room
- • Stayed 1 night
The check-in process was bizarre. We had to check ourselves in via a screen but there were staff on hand to help us with that which begs the question of what was the point of self check-in in the first place? I was given a room with disability access which I did not request or need. No in-room tea/coffee facilities
The rooms are well designed and included a few complimentary sweet treats, bottled water, and a magazine. The room lay-out works really well and the whole place was spotless. The wifi was brilliant; no drop-out at all, which was great for me as I needed to do some work in the morning.
Stayed in November 2023
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Reviewed: November 16, 2023
Marinapalma
United Kingdom37 Reviews2 helpful votes10“Fab stay”- • Business trip
- • Solo traveler
- • Cozy Room
- • Stayed 1 night
the substitute for coke zero at the bar, karma coke taste terrible - but the bartender was sweet enough to exchange my drinks
lovely stay, room super clean, very comfy bed and great amenities- location is the best and the lobby bar is super cozy
Stayed in November 2023
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Reviewed: November 13, 2023
Chandra
United Kingdom3 Reviews10“Comfortable”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 1 night
- • Submitted from a mobile device
Amazing location and amazing vibe
Stayed in November 2023
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Reviewed: November 11, 2023
Tony
United Kingdom33 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Cozy Room
- • Stayed 2 nights
All good
Very friendly and helpful staff. Great location near Notting Hill Gate Tube. Lovely atmosphere in lounge and bar area
Stayed in November 2023
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Reviewed: November 11, 2023
Tatiana
Israel14 Reviews8 helpful votes10Exceptional- • Business trip
- • Family with young children
- • Nest Room
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful, trendy, tasty, comfortable and friendly!! Great location. Highly recommend ❤️
Stayed in November 2023
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Reviewed: November 8, 2023
Esther
United Kingdom2 Reviews1 helpful vote10“Can't wait to return”- • Leisure trip
- • Solo traveler
- • Lovely Room
- • Stayed 2 nights
- • Submitted from a mobile device
Spotless, room was basically soundproof, great location, lovely lounge area
Stayed in November 2023
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Reviewed: November 7, 2023
Tschimegma
Germany32 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 5 nights
The shower being in a glass tube next to the bed was a little weird, but I didn't mind it that much. You can't open the windows, so a ventilation system runs. I slept significantly worse, felt like I was on a plane.
Staff were really friendly and nice, hotel was clean and comfortable, good area and the bar and seating area in the lobby were very nice too.
Stayed in November 2023
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Reviewed: November 6, 2023
David
United States3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Nest Room
- • Stayed 2 nights
- • Submitted from a mobile device
Housekeeping never showed up until we returned late afternoon. Too late.
Stayed in November 2023
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Reviewed: November 4, 2023
Atessa
United States13 Reviews1 helpful vote8.0“Nice location and modern and clean hotel”- • Leisure trip
- • Solo traveler
- • Lovely Room
- • Stayed 2 nights
- • Submitted from a mobile device
There was no coffee machine and kettle in the room
The location was perfect The stuff are very nice and my room was very clean and very clear
Stayed in October 2023
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Reviewed: November 3, 2023
Susan
Canada1 review10“Very nice hotel and very quiet. The location was exactly what we were looking for.”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 7 nights
- • Submitted from a mobile device
I can’t think of anything.
The location was perfect. Steps away from the underground and an amazing neighborhood.
Stayed in October 2023
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Reviewed: November 2, 2023
Michael
United Kingdom1 review8.0“Generally very good”- • Leisure trip
- • Couple
- • Lovely Room
- • Stayed 1 night
Tea/coffee making not in room
Clean, well organised
Stayed in October 2023
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Reviewed: November 2, 2023
Toledano
France2 Reviews4 helpful votes8.0“Good location, nice lobby. Bedroom cheap”- • Business trip
- • Solo traveler
- • Lovely Room
- • Stayed 2 nights
- • Submitted from a mobile device
This is the classic, false hipster trendy place, which is actually a mix between an hotel and an appart hotel with no management but bartenders. Honestly, it's fine, the bar lobby is really cool, and the location is great. But the bedroom is really cheap, all white, the bathroom area is way too small, the toilet intimacy is limit. And the bedding just ok. For the area, it's nice to have something alright. But just alright, not more...
Stayed in October 2023
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Reviewed: November 1, 2023
Nathalie
Hong Kong14 Reviews9.0“Very quiet rooms, well insulated from the noise of the corridor and the main road outside.”- • Leisure trip
- • Couple
- • Nest Room
- • Stayed 3 nights
- • Submitted from a mobile device
Buffet. Good selection of foods
Stayed in October 2023
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Reviewed: October 31, 2023
Sasha
Australia1 review10“Fabulous boutique hotel in a great location…plus I got given a room with a fantastic view! Highly recommend.”- • Leisure trip
- • Solo traveler
- • Nest Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing that I can think of!
Cute, chic, very clean and minimal.
Stayed in October 2023
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Reviewed: October 30, 2023
Andreas
Sweden80 Reviews7 helpful votes8.0Very Good- • Business trip
- • Couple
- • Cozy Room
- • Stayed 2 nights
- • Submitted from a mobile device
Having the sink in the bedroom was impractical.
Super friendly staff, great location.
Stayed in October 2023
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Reviewed: October 29, 2023
Sharon
United Kingdom1 review8.0“Was enjoyable”- • Leisure trip
- • Couple
- • Cozy Room
- • Stayed 3 nights
- • Submitted from a mobile device
Maybe some cooked breakfast 😋 even tho I must admit what was offered was not bad
Room was very clean Staff are soso helpful pleasant friendly
Stayed in October 2023
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Reviewed: October 28, 2023
Claire
United Kingdom4 Reviews9.0“Great spot and very quiet and comfortable room”- • Leisure trip
- • Family with young children
- • Nest Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything good
Great location lovely staff
Stayed in October 2023
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Reviewed: October 27, 2023
Tom
Denmark16 Reviews10“Will return”- • Business trip
- • Solo traveler
- • Cozy Room
- • Stayed 2 nights
- • Submitted from a mobile device
N.a.
Friendly staff, cool and cozy atmosphere, location
Stayed in October 2023
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Reviewed: October 26, 2023
Clare
Australia32 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Cozy Room
- • Stayed 1 night
- • Submitted from a mobile device
Rooms were a little small
Great location
Stayed in September 2023
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Reviewed: October 26, 2023
Greg
Australia2 Reviews8.0“Enjoyable”- • Leisure trip
- • Couple
- • Cozy Room
- • Stayed 4 nights
Room was very small
Not included
Stayed in September 2023
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Reviewed: October 24, 2023
Rebecca
United Kingdom12 Reviews6 helpful votes10“'Lean Luxury' at its best...”- • Leisure trip
- • Family with young children
- • Wow Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
I was in London for my daughter's 10th bday. I'd mentioned it to them prior to arrival asking if they could arrange balloons (at my expense) and they told me that in line with their 'lean luxury' ethos, they tried to keep things simple which given what great value the hotel is, seemed completely reasonable. However on arrival they had indeed filled the room with balloons and even put a HBD banner up. My daughter was wide-eyed with delight. Other than that, the staff are all so lovely, the room was perfect and had a great view at night, breakfast was fab and the location couldn't be better. We will return. Soon!
Stayed in October 2023
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Reviewed: October 24, 2023
Annie
Australia50 Reviews6 helpful votes10“Loved our stay.”- • Leisure trip
- • Family with young children
- • Lovely Room
- • Stayed 9 nights
- • Submitted from a mobile device
No window to open. China cups/mugs for tea/coffee would have been great .
Location, such a comfortable bed, superb cafe a few doors away, funky hotel bar. A perfect hotel for our 9 nights in London .
Stayed in October 2023
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Reviewed: October 23, 2023
Janice
United States32 Reviews10Exceptional- • Leisure trip
- • Couple
- • Cozy Room
- • Stayed 2 nights
Friendly excellent staff. Nice room, comfy bed.
Stayed in October 2023
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Reviewed: October 21, 2023
Claire
United Kingdom2 Reviews2 helpful votes8.0“First room on ground floor dreadful, but liked second room”- • Leisure trip
- • Solo traveler
- • Cozy Room
- • Stayed 1 night
- • Submitted from a mobile device
OMG, no kettle! Having now read the website, I agree with the concept of ‘lean luxury’ but a coffee after I wake is essential. There is a communal kitchen on each floor, but not on the ground floor where I was until I demanded to be moved.
Comfortable bed, quiet room, great view over leafy North Kensington
Stayed in October 2023
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Reviewed: October 19, 2023
Nigel
United Kingdom3 Reviews10“Amazing stay”- • Leisure trip
- • Couple
- • Wow Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was modern and clean
Stayed in October 2023
