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  5. Reviews of Serene Waterfront Rooms - ExCel

Reviews of Serene Waterfront Rooms - ExCel

21 Western Gateway, Newham, London, E16 1AS, United Kingdom

#369 of 1,050 B&Bs and inns in London

Guests' Choice

Review Score

Based on 214 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.4

  • Facilities

    7.5

  • Staff

    8.0

  • Value for money

    8.0

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    There were a lot of moths in the bathroom, when I first saw it. This was taken care of it immediately however. There are two rooms in the accommodation. One is ensuite, the other one has the bathroom across the aisle. Unfortunately I had the room with the separate bathroom, which I felt somewhat uncomfortable with as a single female traveller. Both the room and the bathroom could benefit from a makeover. The bathroom has a number of water stains and could greatly benefit from a painting. The heater, bucket etc. also look rusty. In the bedroom, the blinds need to be replaced. One cannot close them entirely and one looks directly outside the window when lying in bed. It clearly does nor give one sufficient privacy. This also means it is very bright in the morning.

    Very friendly service. I was brought an extra,, more flat pillow within a few hours after I had asked for it. The view of the room is amazing and it is just a few minutes walk away from the conference centre. The location really is great!

    Stayed in April 2025

  • Reviewed: March 23, 2025

    7.0
    Location was great - room was suitably clean - as it was for work but wouldn’t probably use for a personal trip
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    The person in the room next door burnt bacon two days in a row setting the fire alarms off and making the whole apartment smell of bacon - which is not a great smell on your work clothes! Also - the shower head did not stay upright and the hose was leaking so you had to strategically position it so it didn’t soak the whole bathroom. The window blinds were broken and missing two slats so as soon as daylight you were wide awake! Could also have done with a comfy chair in the room with a back on to work at the desk as the stool was not overly comfortable to sit on and work.

    Location and view were excellent

    Stayed in March 2025

  • Reviewed: February 18, 2025

    8.0
    We had a very enjoyable stay but would only re book if the issues listed were not resolved- just needs a little tlc to m
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    We were here 2 years ago and unfortunately some things haven’t been fixed since then: the sink plug still broken so unable to fill sink - although it is clean the bedroom walls are stained and need a lick of paint - the bathroom is very tired looking and needs attention - the radiator is rusty and the bin and toilet brush holder need replacing along with the sink plug- The right hand window catch is broken so cannot fully shut window - only one cup and glass was provided but there were 2 of us We couldn’t log onto the Wi-Fi so not sure if password is correct

    Location was excellent - really great views with the sun streaming in on the last day from the south facing big windows bed was very comfortable -

    Stayed in February 2025

  • Reviewed: February 15, 2025

    8.0
    Good value for money.
    • Leisure trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    TV was not working but didn't have need for it so was not really a problem.

    The view was great, room was tidy and very spacious. On call support was excellent! Check-in instructions were clear and easy to understand. Checkout was seamless.

    Stayed in February 2025

  • Reviewed: January 28, 2025

    8.0
    Beautiful view and comfortable bed.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Accessing the keys. Instructions were not sent out the day of arrival so it made it a bit more complicated. It was resolved quickly though.

    Stayed in January 2025

  • Reviewed: January 21, 2025

    9.0
    Great stay for ExCel
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff was amazing! Very quick to respond and give us what we need it. Graciously allowed my husband to check in super early. Very clean. Great location for the ExCel (3 min walk). Metro 5 min walk. Cable Car 5 min walk. Shops to buy groceries and restaurants 1 min walk. I would recommend and I would book again.

    Stayed in January 2025

  • Reviewed: December 23, 2024

    8.0
    Great location, lovely comfy bed!
    • Leisure trip
    • Travelers with friends
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Great view & close to everything g we needed! A couple of issues but contact is now aware & making good.

    Close to the excel, was clean & tidy - great view!

    Stayed in December 2024

  • Reviewed: December 22, 2024

    8.0
    Comfortable, clean, good value and very convenient for the Excel Centre
    • Business trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night

    only 1 bath towel and such a shame to only have one tea/coffee cup and no type of UHT or any form of milk to join the tea and coffee facilities provided

    Location, view, comfort, price

    Stayed in December 2024

  • Reviewed: December 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    What a view! Perfect from the Excel Great communication

    Stayed in December 2024

  • Reviewed: November 28, 2024

    8.0
    Very good
    • Business trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    A few bits and pieces need fixing but other than that comfortable and clean

    Stunning view, incredible location

    Stayed in November 2024

  • Reviewed: November 25, 2024

    7.0
    Pleasant enough. But very over priced for what it is. Almost the same and more than most hotel stays
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The response to the messages I asked prior to the stay were ignored. The WiFi didn’t work initially. The bathroom light is located outside of the bathroom which in a shared apartment is disconcerting.

    Bedroom very nice and bed comfortable with all the amenities you might need in the room. Eg kettle, iron etc. Host responsive on the day.

    Stayed in November 2024

  • Reviewed: November 20, 2024

    8.0
    Great apartment, perfect location for ExCel London
    • Business trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely well presented, clean, comfortable apartment. Excellent, easy walking distance for ExCel Exhibition venue London

    Stayed in November 2024

  • Reviewed: November 8, 2024

    8.0
    Good location but hassle of collecting the key
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 1 night

    Key collection process, connecting to the wifi

    Location, Clean, comfortable bed

    Stayed in November 2024

  • Reviewed: November 2, 2024

    8.0
    Serene. Quiet. Best Location for ExceL
    • Family with young children
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom was outside where we were spending most of our time. No fridge.

    Location Location Location really the best place of you have an event at the ExceL

    Stayed in November 2024

  • Reviewed: October 23, 2024

    9.0
    The communication was fab, collecting the key is a little awkward if you’re new to London, but if I can manage it, anyon
    • Business trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was perfect, only thing I’d suggest is some milk sachets to go with the tea/coffee making facilities

    Property was pristine, lovely and comfortable, brilliant location

    Stayed in October 2024

  • Reviewed: October 14, 2024

    9.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    I felt like the locking was a bit complicated and excessive.

    The location and convenience of it. Also the affordability of the apartment. Felt like a gold dust room to be living in!

    Stayed in October 2024

  • Reviewed: October 10, 2024

    8.0
    Room was good for what we needed which was a bed for the night
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom down the corridor and although there was tea and coffee there was not milk for it

    The views were amazing

    Stayed in October 2024

  • Reviewed: September 25, 2024

    8.0
    A great find in London.
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    I booked both rooms as was travelling with a friend. This made a whole unit which was very private.

    Fantastic location. Keys were easy to collect and drop off. Lovely views. All very clean and comfortable.

    Stayed in September 2024

  • Reviewed: September 16, 2024

    8.0
    Lovely view, comfortable bed and the room was clean.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 3 nights

    On arrival to London and our day of entry we still had not received details on how to get into the apartment. We had to call a Wild Roses adviser to be informed. The telephone number for Wild Roses was incorrect on booking.com site. Luckily google informed us. Until we spoke to an adviser we were very worried that we had been scammed. The bathroom door was impossible to lock from the outside.

    Lovely view, comfortable bed and the room was clean.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    7.0
    Perfect for a short stay.
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 4 nights

    No bathroom in the room but across the shared hallway. Windows and mirrors could have used some more cleaning.

    Perfect location close to the ExCel. Amazing views. Public transportation nearby.

    Stayed in July 2024

  • Reviewed: July 11, 2024

    8.0
    I felt very comfortable and relaxed in the room. It was great to have large panoramic windows which allowed plenty of li
    • Solo traveler
    • King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Only two issues - on of the chair legs was just perched under the chair, so when I moved the chair the leg fell off. And the hand held shower bracket was broken so had to balance it or let it drop onto the shower tray

    The property was very clean and fresh, The bed was comfortable, the bathroom spacious, the chair was comfortable too as long as you didn’t move it. Having a fridge, microwave, kettle and crockery etc. was a bonus and enough for my needs.

    Stayed in July 2024

  • Reviewed: June 20, 2024

    8.0
    Great overnight stay near the O2
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom down corridor next to another private room

    Great location for O2 Fab views of the Thames, O2 and Canary Wharf

    Stayed in June 2024

  • Reviewed: May 19, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    One of the legs of the armchair was broken. I used it and almost had an accident.

    The space, location and, more specially, the great view!

    Stayed in May 2024

  • Reviewed: April 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 7 nights

    the window cannot be closed tightly, it pulls and creaks in the strong wind

    Absolutely amazing view - from entire glass wall. Beautifully and stylishly furnished room. Elizabeth line is basically around the corner, as well as a grocery store, restaurants and cafes... No traffic noise, just seagulls and sky :-) I will definitely want to come back.

    Stayed in April 2024

Showing 1 - 25

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