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  5. Reviews of Serene Waterfront Rooms - ExCel

Reviews of Serene Waterfront Rooms - ExCel

21 Western Gateway, Newham, London, E16 1AS, United Kingdom

#369 of 1,048 B&Bs and inns in London

Guests' Choice

Review Score

Based on 214 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.4

  • Facilities

    7.5

  • Staff

    8.0

  • Value for money

    8.0

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: August 27, 2022

    7.0
    it was a nice place. beside waking up a few times over night because the air con making weird noises even if it was off.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    air con was making noises every now and then.

    the view, the clean room.

    Stayed in August 2022

  • Reviewed: August 22, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 2 nights

    The only thing I would say was the the fan was very loud, not sure if it is broken?

    Perfect location, and the view was stunning! The bed was super comfy aswell

    Stayed in August 2022

  • Reviewed: August 21, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was so warm and stuffy even with windows open, definitely needed air con or even like a floor fan.

    Great room, beautiful views, great location to Excel

    Stayed in August 2022

  • Reviewed: July 28, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Lake view, area, air-conditioner, internet

    Stayed in July 2022

  • Reviewed: July 25, 2022

    7.0
    Lovely
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Door handle in bathroom kept falling off

    Location. Cleanliness, view

    Stayed in June 2022

  • Reviewed: July 22, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Difficult to find the apartment as we didn’t receive the text letting us know how to get keys etc

    Location was excellent, beautiful view of the Thames

    Stayed in June 2022

  • Reviewed: July 6, 2022

    7.0
    Everything is Great Except the Bed.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The bed squeaked A LOT and got annoying FAST and the slats under the bed kept coming off and i had to lift the bed and fix it at least 4 times and it happened while we were sleeping so you can imagine the shock of sudden falling like that. For the price said id thought theyd have a better bed. Disappointed

    The Location and Vibe of the room were GREAT and perfect.

    Stayed in July 2022

  • Reviewed: June 23, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    The checking as they dont provide the keys in the administration of the building. There is no ventilation system, a potential issues in summer

    The location and the view.

    Stayed in June 2022

  • Reviewed: April 13, 2025

    6.0
    Nice location but could be maintained a little better
    • Business trip
    • Couple
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    View was lovely nice large TV and kettle at hand as well as iron But Bed/mattress seen better days, some blinds missing and didn’t work properly. Shower head was loose and made it difficult to use.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 5 nights

    Had to repair the bed before using it. The bathroom was outside, which I had to reach over a public floor.

    The view was very good.

    Stayed in April 2025

  • Reviewed: March 17, 2025

    10
    Excellent location, really helpful owner. Gorgeous view
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing apart from it could’ve done with more of a kitchen

    The location was great, clean and comfortable

    Stayed in March 2025

  • Reviewed: January 22, 2025

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Getting an invoice from the property for my stay was a mission. Waiting for the invoice for 2 months and counting.

    Stayed in November 2024

  • Reviewed: December 23, 2024

    6.0
    Close to excel, lovely river and city view, nice and clean, private bathroom across the corridor.
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 2 nights

    The text with instructions on how to access the property didn't arrive before I needed to check in, so that caused a few anxious moments. However, the owner of the Apartment picked up my call quickly and the problem was sorted. I forgot that when something is advertised with a private bathroom that it means it is separate, so the lovely clean bathroom is across the hallway and since it is in a shared apartment, you have keys to both bedroom and bathroom. It's fine - just remember your pyjamas.

    A nice clean room and bathroom in an apartment block. Fantastic view across the docklands. Easy access once I had the keys. 5 minutes walk from the excel centre, 10 minutes from Customs House station.

    Stayed in December 2024

  • Reviewed: December 20, 2024

    10
    Very nice time thank you
    • Leisure trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Great view, clean and tidy

    Stayed in December 2024

  • Reviewed: December 18, 2024

    5.0
    Poor safety and tired room
    • Couple
    • Double Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Conditions, windows wouldn’t close an extraction fan in room very noisy all day and night noisy as the local plans took off because the windows wouldn’t close. No water supplied in room and no fire safety notes in room

    Location

    Stayed in December 2024

  • Reviewed: December 10, 2024

    4.0
    Bed frame needs fixing, throw pillows need laundry, no smoking, perhaps?
    • Leisure trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 2 nights

    I stayed in Apartment 73. When I stepped into the apartment, everywhere was smelling of cigarette and it was choking. The room ad said it was a non-smoking facility, but whoever was in the next room had made the whole apartment to be smelling of cigarettes. While the room ad said I'd get a private bathroom, it didn't say the bathroom was not in the room, and I didn't like that. The doors lock when you step out. This meant that every time I needed to use the bathroom, I had to go with the keys, I just wish I knew the situation before arriving. The sheets and everything looked nice but the throw pillows were smelling like they hadn't been washed in months. I could not use them, and I had to put them on the floor for the period I was there. When I laid on the mattress, I could tell that the bed frame was either broken or incorrectly placed, so in the two nights I spent there, lying on the bed felt like I was lying on a slope. I left there with body pains. I do not think I got value for my money.

    I'm only happy with the fact that the apartment is very close to the location of the conference I attended, and the room was in order and well decorated.

    Stayed in November 2024

  • Reviewed: November 23, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Door was broken, utility was dirty and smelled, fridge way held up by wood, TV didn't work. And instructions to enter where unclear.

    Stayed in October 2024

  • Reviewed: October 11, 2024

    3.0
    Poor
    • Solo traveler
    • King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    - The hallway sticks of cold smoke. Someone clearly smokes in the property as a fresh smoke smell comes into the room and also the bathroom. It must be the tenant in the 'private' room. - There is a single lock on the bedroom door which is of very poor quality. The second one doesn't work. - I don't recommend staying here as a single woman! It doesn't feel safe at all. - Also, I had no contact with anyone in person that makes it feel very dodgy.

    - The room itself was very nice, big and clean. - I think it's a good alternative to stay for students.

    Stayed in October 2024

  • Reviewed: October 10, 2024

    4.0
    Don't go, really. Not worth even the view or location. Read the description wisely...
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Actually this was a bad stay honestly. Wifi is not working. Supposed to be for non-smokers but it's not. Bad smell everywhere + someone from next room smoked like hell. And as you have joined corridor and a bathroom (private, key locked) across I had to deal with smoke. Not nice. everything smelled like an old pub. Window shades are broken, bed is uneven. AC broken. Well pillows were fine, same for view. But never again. Really shame as this has such a big potential.

    Location for excel shows and view

    Stayed in October 2024

  • Reviewed: September 10, 2024

    10
    Nice spcious and cozy room with amazing views
    • Business trip
    • Couple
    • King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The room was spacious with everything you might need. The views are amazing and it is quiet and cozy.

    Stayed in September 2024

  • Reviewed: September 2, 2024

    5.0
    Practical over comfort.
    • Business trip
    • Solo traveler
    • King Room with Lake View
    • Stayed 2 nights

    There were things broken: shower head holder, other parts in the shower, desk lamp, 1 window could not open. Key pick up was a 10 minute walk, and communication about that was missing at first. The location of the apartment did not show clearly in google maps. Air conditioning was missing on the hot days.

    Location was perfect if you need to be in the congress centre. The view was amazing.

    Stayed in August 2024

  • Reviewed: August 29, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Difficult to found that place or maybe not enough information where the reception, and process how to get the keys.

    View, location

    Stayed in August 2024

  • Reviewed: August 19, 2024

    6.0
    Good view but pricey for what it is
    • Leisure trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    There were insects in the bathroom and the curtains were broken. The price was outrageous for what it was

    I adored the view

    Stayed in August 2024

  • Reviewed: July 8, 2024

    5.0
    Comfy bed, great location, shame about the thermostat not working and blinds not being able to close
    • Business trip
    • Solo traveler
    • Double Room with Lake View
    • Stayed 3 nights

    I did not like the fact the blinds did not close, the thermostat was broken & only 1 window would open which then made me very hot during the night. The bathroom shower hose was split which the water spilled out of the sides which made the floor wet. I was told there was another female staying there but I hear male voices in the room next door. I don't mind it's just that I asked and was told it was only 2 of us there.

    I like the comfort of the bed, location and the fact it was a small intimate room. The arrangement to get the keys was accessible and well instructed with all the details sent to me personally via WhatsApp.

    Stayed in July 2024

  • Reviewed: July 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful location and views from room good value for money room decor was lovely will definitely stay here again

    Stayed in July 2024

Showing 76 - 100

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