Lovely hotel, great welcoming staff, we loved our spa day and our room was HUGE! We booked the executive twin with 2 king size beds and a French balcony overlooking the garden. Breakfast was fabulous too and so much choice! We will be back

Stayed in April 2025

For a Fri night the bar was closed at 11pm which was disappointing. Opted to 'go green' in exchange for £5 behind the bar. Failed to use it, which is completely my fault, I understand but would of used it then 😂 The bed was comfy however the pillow not so much. Would definitely stay again just bring my own pillow with me.

Cleanliness was at a high. There seemed to be cleaners around all the time cleaning which is great. The food was decent and fairly priced.

Stayed in March 2025

For the price paid the room was great . Really big bedroom, comfy bed, lounge area and bathroom huge also. Bath huge and fills up really quick . Lovely view over garden patio area. We had access to the pool but it was a bit disappointing. It was really really busy, not really relaxing. It was a Saturday though. The changing rooms were full of used towels everywhere and it was freezing in there . So we spent 15 mins in the pool and decided to get out and didn’t go back in. Restaurant food was very nice . Breakfast was fab 😊Overall it was very nice break .

Stayed in March 2025

Nothing comes to mind, we stayed in the executive twin rooms.

The location of the hotel was great and it being dog friendly is a bonus, the bar staff where great and made you feel welcome including out dog Biscuit.

Stayed in March 2025

My husband was disappointed we did not have a view as our room was over a flat roof below.

The room was spacious and very clean. The beds were comfortable and my granddaughter loved having a big bed to herself ! Breakfast was good and the staff were very friendly.

Stayed in February 2025

But the bed wasnt comfortable..matress to hard for my liking. Friendly staff though . Used same room previously and same concern raised. Thanks

Breakfast was superb.

Stayed in February 2025

most of the staff were so kind and helpful except one

room was not clean and when i asked at reception the lady stated that nobody could help until monday. we reported a faulty safe and lady stated that could not be sorted until monday either :( the gowns that were rented appeared like worn out but she informed us that they were new and all one size but i measured infront of her . we required one plus size but not available.

Stayed in March 2025

Raucous children in the pool spa area

Room was lovely clean and comfortable

Stayed in March 2025

The executive suite was wonderful, very spacious with a wonderful view and no noise disturbance at all. The spa was lovely and worth the extra payment as we used it twice. Breakfast was great and served until late on weekends. A very relaxing weekend and Adam on the front desk was extremely helpful.

Stayed in March 2025

Lovely spacious and clean room. Staff friendly and helpful

Stayed in March 2025

I wasn’t allowed to use my voucher for not having my room cleaned retrospectively. I hadn’t understood how it worked and thought I could just apply it when I paid my final bill which included bar meals.

The location was good for the NEC - about 35 mins away. My room was ground floor with ease of access to the spacious car park. The staff were so obliging. Nothing was too much trouble. I was given an upgrade on arrival because I had a dog.

Stayed in March 2025

Fans outside the room (under the window) were so loud. No heating in the room, only a/c which did not heat. Radiator was not on. Walls in the room were dull and marked. Expensive for a night night stay- £95 without breakfast or access to the spa.

The room was huge, as was the bed. All towels and bedding clean and comfortable. Friendly staff. Bathroom seemed to have been updated. Was here for a convention so was good to be able to stay on site.

Stayed in March 2025

Spacious and comfortable

Stayed in March 2025

We couldn't get dinner in the restaurant due to bookings for dinner packages however the bar staff said we could choose bar or restaurant menu in the bar so we were sorted out quickly. The children's hours in the swimming pool are very restrictive and clash with meal times. My granddaughter only managed to get 15 minutes on the first day and had to get out even though there was no one else in the pool.

The location was a little tricky to find due to an industrial area blocking access from one direction and there was also roadworks involving a diversion close to the hotel, but we soon navigated it.

Stayed in March 2025

Staff very friendly Xmas gift spa and afternoon tea -food was lovely Perfect stay overnight

Stayed in February 2025

The hotel was beautiful and the facilities were lovely. I do think the food and drink was well over priced. £15 for a salad and £5 to add a topping- I went for the prawns and only got given 2 prawns, the breakfast was nothing you wouldn't get in a travel lodge. But overall the rooms and spa were lovely.

Stayed in March 2025

That dressing gowns aren’t provided without a spa package

Was a lovely property, room was so big

Stayed in March 2025

Dated, bar closed early, no new towels or refreshments in the room until asked for

Location was good for my needs

Stayed in February 2025

Building noise at the pool General building/maintenence disruption during our visit Dining area badly designed - table too close together, no separation, too packed, was the worst I've ever seen in the UK Rooms are not sound proof, very noisy doors and disturbed sleep from people coming in late. Room very dark badly lit, need better lighting

The pool Goody bag for children as half term

Stayed in February 2025

I cannot believe how much I had to pay on booking.com. 1 night cost me £173 because breakfast was not included and neither was the spa facilities so had to pay for them separately. Our evening meal wasn’t very nice but the breakfast made up for that.

The staff were lovely, our room was nice and big and the bed was very comfortable.

Stayed in February 2025

Mould on silicone in shower. Toilet seat loose. Extractor vents required cleaning

Large car park. Spacious property. Good restaurant. Friendly staff

Stayed in February 2025

Swimming pool expensive. 2 adults and child =£25. Evening meal not grrat. I had fish and chips which was just as much batter as fish. 4 star hotel but room had no fridge or safe. That's basic and most 3 stars offer that .

Breakfast. Hotel lay out. Reception staff friendly

Stayed in February 2025

Location is not ideal surrounded housing and industrial facilities.

Clean and comfortable friendly staff

Stayed in February 2025

Locker not working. The problem with the card had to get it fixed repeatedly Female Spa bathrooms need to be cleaned more frequently We stayed for three nights; the housekeeping forgot to clean our room despite the sign displayed outside. Their routine cleaning involved just changing the mugs and towels. They don’t make the bed or Vaccum the room as you would usually expect in a 4-star hotel.

Spacious room Helpful and polite staff serving breakfast+. Good choice of food in breakfast

Stayed in February 2025