Knowing we would arrive very late (close to 10pm) we called ahead at 7pm to explain we had had a difficult journey and ask if we could have something cold sent up to our room on arrival . We had a flat" No" .This seemed lacking in understanding in the circumstances.( Sadly we weren't told there was in fact a great supply of teas and coffee with real milk as well as apples and crisps which would have eased the situation) The phone conversation and the lack of a simple sandwich as a special arrangement was very disappointing when we were both tired and hungry. We felt good customer service here was lacking and could be improved.

Excellent cooked breakfast - best toast we've ever had! Breakfast service also very good.

Stayed in July 2024

Not much to say here really. Just be aware that Sherborne is largely closed on a Sunday night. The Cross Keys closes quite early and on Sunday we only found one pub open in Sherborne after 8pm. Nothing to complain about the room, the staff or the Cross Keys at all. Highly recommended.

Our second visit to the Cross Keys. Brilliant again. We stayed in the slightly larger of the 2 rooms, both looking over the small square. Room 2 is very well appointed with everything you need. Spotlessly clean as well. Staff are delightful, friendly and very helpful. Breakfast is excellent as is all their food. Highly recommended.

Stayed in July 2024

Nothing

Location is great - centre of town. Our suite, at the top of the building, was beautifully decorated, very comfortable and spacious. Lots of special touches - clearly a great deal of thought has gone in to creating this super accommodation. Breakfast was delicious and well-presented. Wonderful courteous service. Thank you.

Stayed in July 2024

If the curtain is more light-blocking，that will be perfect.

Everything is fantastic! Very historic hotel just located in the heart of Sherborne. Wonderful hotel team. Delicious breakfast and dinner! I will be back!!

Stayed in July 2024

There are certain days when a market takes place outside. The early setting up sounds may wake light sleepers in rooms fronting the street. More than one vegetarian option in the restaurant would be appreciated.

Very welcoming and helpful staff. Comfortable room and excellent quality breakfast with choice of coffees. A perfect location for exploring Sherborne.

Stayed in April 2024

Room was perfectly clean with all possible add on's. Very well furnished and had good quality towels etc

Stayed in June 2024

The supper wasn't brilliant

Both breakfasts vg and the location super and breakfast in the little gaarden courtyard a delight.

Stayed in June 2024

Nothing.

Mo & the staff were lovely. Helpful, friendly and always kind.

Stayed in June 2024

No lift

Excellent

Stayed in June 2024

Unfortunately there is no designated parking which makes it a little difficult for anyone with mobility problems. We were lucky to get a parking spot in the street outside after 6pm.

A warm welcome and nothing was too much trouble. Very comfortable room and bed and a superb breakfast.

Stayed in June 2024

Thank you, Team The Cross Keys. The breakfast was lovely, too.

Stayed in June 2024

Nothing really

Quaint and quirky.

Stayed in May 2024

N/A

The landlord was a superb host, breakfast was exceptional and the location is excellent

Stayed in May 2024

Excellent granola and scrambled eggs

Stayed in May 2024

Nothing really for us.

Comfortable bed, room nicely decorated and has all conveniences expected. Great choice of breakfast options. We had dinner as well which was very nice. My partner is a coeliac and had plenty options. Staff were very nice. We had two bikes with us and we were allowed to store them securely overnight in the courtyard.

Stayed in May 2024

Excellent location and facilities for us - a family of 4 visiting Sherborne for the weekend. The room set up with shared bathroom was perfect. Breakfast was great. We hope to return!

Stayed in May 2024

Noise outside in street at night but this isn’t something the Cross Keys can control. Hotel itself was excellent.

Great owner/staff and service, food excellent.

Stayed in May 2024

Love the location. The owner was wonderful. Clean and comfortable.

Stayed in May 2024

As a small town centre hotel this had everything we needed for a weekend away. We have stayed in other facilities in the centre of Sherborne, but this is the best to date.

The hotel was located right in the centre of Sherborne, ideal for shops and restaurants. We only had breakfast in the hotel but that was of good quality and plentiful. Coffees/teas were replenished as required at no extra cost. The dining room was clean and comfortable with friendly staff. The owner (Mo) was great and happy to spend time recommending places to go and things to see in the vicinity.

Stayed in April 2024

Loved the room, interesting decor and comfortable bed. But what made the stay so great were the lovely people, kind and welcoming. I ate dinner as well as having breakfast and both were delicious Great location from the station and central to the town. I would definitely stay again if I am in the area

Stayed in April 2024

Nothing

The staff were delightful, the location superb and the rooms decorated to a very high standard.

Stayed in May 2024

Our stay at the Cross Keys Sherborne was wonderful! The room was very comfortable and clean, breakfast was great, and the staff are really friendly and helpful. Thank you!

Stayed in May 2024

The bed could do with a mattress topper however we did sleep soundly.

Such a lovely place to stay. It’s perfect for visiting the area. Lovely touches like fruit and snacks each day. Incredibly friendly and helpful staff.

Stayed in May 2024

Everything was very good Food very good

Stayed in May 2024

When you stay here, there is only a limited number of rooms but if you want a hotel with everything, you don’t stay here(but we liked it!). Parking is 5 minutes walk from the hotel but it is safe and doesn’t cost anything for the night.

Pub /restaurant with a few guest rooms, very friendly staff, good facilities in an excellent location. Breakfast is generous and so is the restaurant. Overall, a nice atmosphere and a pleasant experience which will tempt us back to Sherborne

Stayed in April 2024