The location of The Cross Keys is very central in Sherborne. It is almost next door to the main church / cathedral. Sadly, the chimes every quarter of an hour do not appear to stop during the night. This led to a very disturbed nights sleep, if any at all. It would also be very helpful, to people like myself that like a thin pillow, to have a choice of pillows on the bed rather than 4 very fat pillows (which look great but are not always practical). I doubt anyone sleeps on 2 fat pillows. Why not 2 fat and 2 thin.

The room, cleanliness, staff were all very good. Breakfast very enjoyable.

Stayed in October 2023

Very noisy location

Most things

Stayed in August 2023

Car parking closer by, or directions to the nearest car park at time of booking

I didn't have breakfast, the location was great

Stayed in July 2023

So, this wasn’t necessarily the hotels fault but we had two rooms at the front of the hotel overlooking the square at the front of the hotel where the seating area was. This meant that if you wanted some quite time in your room it was impossible because the noise coming from the seating area was extremely loud, particularly on the first night of our two night stay which was a Friday. Two groups of very drunk foul mouthed middle aged people who should have known better drank and swore at a volume I could hardly have imagined was possible and they sat there for around 3 hours which made the room basically unusable. No double glazing meant the noise was sadly all too easy to hear. If I went back I would not want those rooms again. I understand the hotel is in the town centre so it’s reasonable to expect some noise but this was way over the top and instead of asking the drinkers to perhaps moderate their language ( which was really really foul) they just kept serving them more booze! Given a choice, which I wasn’t, those two rooms would not be the ones I’d pick. The thing is , that the owners must know these rooms get lots of noise from the drinking space right below them so should really think through the damage to the hotels reputation by booking unsuspecting guests into them. Again I emphasise this is not necessarily the hotels fault, but I will bet that anyone who has ever stayed in those two rooms at the front have never booked them again. It’s the kind of thing you can’t know until you get there by which time it’s too late to do anything about but the owners should really give some thought to that because for us it really spoilt our stay and the racket continued all night on the Friday until after 11pm. So I would recommend every other aspect of the hotel but only if I had a room at the back, no chance I would book the two rooms we had ever again.

Super friendly helpful staff, we had a nice pub style dinner on night one and a good breakfast the following morning. The bar and outside area was clean and tidy and the staff were quick to serve us with our orders. They also made sure we had everything we needed and were always on hand to check everything was ok. Can’t fault the serving staff. The welcome was good and the guy who welcomes us ( I think the owner) was very pleasant and helpful

Stayed in July 2023

The food and the presentation of the Food

Stayed in May 2023

The pillows were too hard. It was a bit noisy as restaurant below so a bit noisy.

Full breakfast was included and plenty and good. Rooom was large, bed comfortable and shower good pressure. Staff helpful and friendly.

Stayed in March 2023

Entrance to the hotel section very scruffy and the carpet had not been cleaned in some time. Room was Ok but the bathroom was not very welcoming and the floor covering badly stained

Breakfast Ok but Sourdough toast as hard as rock. Would not like to pay the menu price! Location very handy and free, on street, overnight parking.

Stayed in July 2022

Very noisy from very early , market stalls under bedroomwindow

Good breakfast. V

Stayed in June 2022

it is conveniently located in the town center but this means it can be a little noisy as all bedrooms face the main road.

it’s clean and the staff are fantastic!

Stayed in May 2022

small bed

Stayed in June 2022

Two night stay, second night was kept awake by very noisy young student type characters, It wasn’t until I had to shout out the window to the group to be quite, at 3:00 in the morning, that they did stop making the noise, They appeared to be outside the D’uverville ? I don’t know what the building is used for,

The arrival greeting was very good, the room was good. We expected a good two night stay.

Stayed in May 2022

Parking was inconvenient as we had to move the car before breakfast. Disappointed that bar was not open on Sunday evening.. Coffee machine not easy to use.

Breakfast and location were good Good to have fridge and fresh milk.

Stayed in May 2022

lovely room, and very friendly people.

Stayed in September 2022

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Stayed in March 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025