Stayed here one year ago - has deteriorated since then - scruffy reception area with discarded items everywhere and dirty carpets - could be so much better

Good sized bedroom

Stayed in September 2024

Could of done wirh an hairdryer

Staff were fabulous.

Stayed in August 2024

Little tv

Nice breakfast and right on the beach

Stayed in August 2024

Clean,tidy room with good facilities. Clean bathroom with good shower. Quiet night, no disturbance. V. Pleased.

Stayed in August 2024

The hotel was pretty decent the staff were amazing no fault anything we needed was bought to our rooms They were fantastic the breakfast was amazing and price range was very very good Not having a lift is the only down fall especially being on the top floor it’s a killer but I got my steps in 🤣 Overall very good experience location was brilliant right near the beach

Stayed in August 2024

No parking.

Professional staff are good pizza's 👍

Stayed in August 2024

Needs updating a little- new carpets, walls repainted , etc...

Staff all very friendly , chatty and helpful. Great central location. Huge sized family room.

Stayed in August 2024

The rooms were spotless and smelt clean.

Stayed in August 2024

The amount of stairs for me was exhausting but we did have a beautiful sea view, perhaps could do with a chair on each level to rest at. The shower was very temperamental going cold then boiling hot, the water stopped completely and I had to get out turn it off completely and wait 10 minutes with soap in my hair until water started to come through in the sink then the shower this was unexceptionable.

The new Alexandra was central to everything, the hotel was fresh and clean in our room with a lovely sea view, plenty of tea and coffee lovely and quiet towels were lovely and fluffy. The staff were very friendly the breakfast was very tasty but a little on the dear side, the coffee was good in the restaurant. Dog friendly which was wonderful that we could bring our fur baby with us.

Stayed in August 2024

Tv channels were limited. Beds were a little stiff, personal opinion. I'm sure everyone has different comfort levels. Wasn't too affected by the bar, I initially thought there was a separate entrance to hotel. Although it didn't effect our stay.

Friendly staff, happy to give us extra plates and cutlery when needed. Lots of towels and blankets which was great!

Stayed in August 2024

Food was a little disappointing burger was just that a burger with a very small side salad So many stairs, they go on forever

Room was clean and comfortable nice location close to beach and all shops Staff were helpful

Stayed in August 2024

Shower doors not wide enough also tiles were grubby. Plug sockets in room were awkward to find we had to share a socket with the kettle and lamp. Window was filfy.

Stayed in August 2024

Small bathroom

Good

Stayed in August 2024

First impressions were not good. Up a flight of stairs to what was classed as reception, which looked like it was being used as a store room. The room was okay but walls could have done with a wash down or a paint, as could the bathroom. Shower kept running hot then cold. No live entertainment as advertised. Not sure if the seated area outside the front was both the sun terrace and the garden area, or where the leisure and tv room was? No hairdryer or iron, you have to request these, which is not explained until you read the information sheet in the room, they are happy to provide, if available. Staff drinking alocohol and smoking while wearing their branded t-shirts in seating area outside, and drinking in bar area, would advise if they have finished their shift to change their tops before drinking, and perhaps smoke at the rear of, or away, from the hotel. Lots of stairs, for someone with COPD, hip and back issues, this was hard, not the hotels fault. Having no lift could prove problematic for those with mobility issues, so just a heads up. Restaurant finished serving food at 6pm. Public areas untidy, with deliveries and linen bags intruding on walkways.

Location was very good, close to all amenities. Beech near by. Breakfast was good and reasonable price. Most staff were friendly, and offered help. Free wifi Nice touch with shower and shampoo provided, and as well as the standard tea and coffee bottled water was provided with biscuits. I was helped up with my suitcase to my room which was on the 3rd floor...so many stairs! Though when I arrived at 2:45, I was told I would have to wait as check in was 3pm, even though a family that were at the time waiting for their room, were told by the staff member it was ready for them now?

Stayed in August 2024

Leaving a deposit for your dog. Was not told about this till we got there

The location was great

Stayed in July 2024

The bed was a bit too soft,but was no issue for us. Downside was no parking space.

Location is good.

Stayed in August 2024

It was just very shabby around the edges. I know they are doing it up but beds piled up in the reception area is not a great welcome.

The location was excellent

Stayed in June 2024

A bit run down reception and bars could do with modifications updating , but not as bad as some of the reviews from trip advisor

Great location , bedrooms clean and comfy bed shower good and clean

Stayed in August 2024

No lift and being decorated in high season

It was central to all areas

Stayed in August 2024

Staff did not interact never seen staff

Clean and tidy good location

Stayed in July 2024

Waiting around to book in Having to leave luggage unattended

Location. Parking close to hotel

Stayed in July 2024

There was no fridge which would have been nice to have in the room for cold drinks etc

Close to beach and local shops close by

Stayed in July 2024

- room was located on 3rd floor and there was no lift. Considering we had a dog and a disabled child with us that was not very convenient. I did ask about this and understand the reasons why there is no lift; Victorian building requires a Victorian style lift - they have to stick with the character of the building and new equipment is not allowed. It is a massive investment of £80,000+. - no secure storage space to leave buggies/prams/wheelchairs - rooms are a bit dated, sliding windows could be opened all the way - even on the 3rd floor, which is a hazard in itself when travelling with children/pets. (Oh and a seagull nearly entered our room from the outside) - TV is on a 90 degree angle from the beds - not the best - room could do with a higher table (like a bistro set) instead of a very low square coffee table - shower cubicle/shower quite small; head-rail could not be positioned high enough for me (6ft1) - guests/staff were smoking outside on the seating area below our window - parking is a major issue; only allowed 90 mins before you have to pay. (between 9.00am and 6.30pm), especially with a Wheelchair Adapted Van which requires an extra 6ft for the ramp. (blue badge did come in handy though)

- location was excellent, about 100yds from the promenade and shops/atm/eateries were all nearby - room was larger than expected, with little furniture - bathroom was decent size and clean - clean towels and toiletries provided - very friendly staff - drinks bought from the bar were allowed to take back to room (we did not use the breakfast or dinner facilities)

Stayed in July 2024

No lift so had to go up & down the stairs.

Friendly & helpful staff. Nice views from the window. Big TV. Comfortable beds. Clean room. Excellent location.

Stayed in July 2024

Shower a bit to hot

Friendly staff,good location,

Stayed in July 2024