Nothing! all good

Clean and modern

Stayed in March 2025

Absolutely amazing from arriving to leaving

Stayed in April 2025

N/A

From checking in to checking out everyone was very welcoming, always friendly faces and nothing was too much trouble. Thank u

Stayed in April 2025

The room was incredibly small. There was little space to get to the right side of the bed and the terrace had no seats so we couldn’t sit outside (and it was a gorgeous sunny day!)

Interior decor very nice and modern, very good location, breakfast was a great deal, the staff were excellent!

Stayed in April 2025

Staff are always excellent and I’m made to feel welcomed back each visit.

Stayed in April 2025

Clean and very comfortable bed

Stayed in March 2025

The TV channels and link to phone didn’t work the first night but asked at reception and they fixed the next day. Stopped working again the night after but we figured out it just needed to be switched off and back on at wall to work again.

Comfortable bed, nice bathroom and shower, friendly helpful staff and really good location to the train station. Clean and nicely decorated. Really loved staying here - would recommend!

Stayed in March 2025

Loved it . Was so convenient location 5 mins from piccadilly . Bed was so comfortable

Stayed in April 2025

Very minor, but the towel hook in the bathroom was in the wrong place! Should be nearer the sink.

Great location very close to Piccadilly Station. Calm atmosphere, very well designed restaurant area with real ( not plastic) plants and clean rooms. Professional and attentive staff at breakfast with a good menu of made to order food with a buffet selection. I had a room with a balcony so it was nice to open the door for fresh air. My first stay and would be very happy to stay again.

Stayed in April 2025

Staff were very pleasant and accommodating

Stayed in March 2025

Myself and my partner loved our stay at The Reach. The hotel is lovely and modern, the staff were really friendly from start to finish. The room was a good size, we liked that it had space for hanging clothes and a coffee machine. The shower was decent with good pressure and the bed and cushions were really comfy, loved our view of the canal too. We also ended up having the breakfast, which was delicious and cooked to order, and they were happy to accommodate any requests. Really can’t recommend the place enough - they’re really mindful of sustainability too which is a big plus for us.

Stayed in March 2025

Lovely hotel in a great location. Rooms were really clean and nicely decorated. Would recommended

Stayed in March 2025

Staff excellent. Very helpful.

Stayed in March 2025

Location staff excellent very polite and friendly

Stayed in March 2025

There was nothing we didn’t like.

Great location, at a very affordable price.

Stayed in March 2025

Everything about the property was outstanding, from front of house service to our room. Such a clean and modern hotel. It’s in the perfect location, just a 3 minute walk from Piccadilly station if that.

Stayed in March 2025

TV didn't work very well

good location and helpful staff.

Stayed in March 2025

Hotel is lovely, staff really friendly, amazing power shower, bed super comfy....Superb breakfast. Definitely stay here again. Joined marriot bon members club to get better discounts.

Stayed in March 2025

Warmth of welcome by Pedro and hospitality magic by the rest of the team. Awesome breakfast options and outstanding service by Maurice.

Stayed in March 2025

Balcony door could do some work as it didn't close properly.

Comfortable beds and pillows. Modern bathroom. Great location very close to the train station and to the main square. Quiet rooms, we slept very well. Free treats upon arrival waiting in the room. Great cocktail bar.

Stayed in March 2025

Massive TV at the foot of the bed! The room was otherwise very attractive, but the dominant feature as you open the door is the back of the TV.

Comfortable bed, and everything worked as expected. Nice and quiet, even at the weekend. It was cute to hear geese outside on the canal. Breakfast menu looked good, but I didn't eat at the hotel.

Stayed in March 2025

Nothing

Excellent facilities Staff very helpful Very nice breakfast in the morning which I didn’t realise was included in the price and probably would have cost at least £25 had I eaten elsewhere

Stayed in February 2025

I might have missed it as I was late back but a choice of different pillows might have been nice (this may have been available and I just missed it).

Staff were excellent throughout, including the communication before my stay. I knew it was going to be a lte night so I was dubious about booking breakfast, I was assured it ran until midday, the price was fair as I pre-booked and the morning staff couldn't be more helpful.

Stayed in March 2025

Staff were so friendly and welcoming, always someone available if you needed anything. Check in and check out were very easy and I was able to store my back while waiting for my flight which was fab

Stayed in February 2025