12 North Promenade, Whitby, YO21 3JX, United Kingdom
#9 of 26 hotels in Whitby
Guests' ChoiceBased on 550 hotel reviews
9.0Cleanliness
9.4
Comfort
9.2
Location
9.2
Facilities
9.0
Staff
9.4
Value for money
8.9
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 31, 2025
Gillian
United KingdomJust lovely! Fabulous view from the room, comfy bed and hot shower. Great breakfast with plenty of choices. Will definitely be back.
Stayed in March 2025
Reviewed: March 31, 2025
Graham
United KingdomLovely, warm, comfortable room with an amazing sea view
Stayed in March 2025
Reviewed: March 28, 2025
Joanne
United KingdomThe room was exceptional the bed was so comfy had a great nights sleep. Lovely location and staff were very friendly. The only down side was the cooked English breakfast it was very tasteless and seemed to have been warmed up . Apart from that everything was great and would stay again.
Stayed in March 2025
Reviewed: March 24, 2025
John
United KingdomThe location of the hotel was good The room was comfortable and clean The breakfast was excellent with plenty of choice And the staff was friendly and helpful A very good stay
Stayed in March 2025
Reviewed: March 23, 2025
Raymond
SpainNice location Clean
Stayed in March 2025
Reviewed: March 3, 2025
Richard
United KingdomShower was a bit temperamental but not a big deal
Nice hotel. Excellent breakfast. Great situation overlooking the sea as advertised. Staff were brilliant
Stayed in March 2025
Reviewed: February 10, 2025
Mark
United KingdomVery friendly, helpful and accommodating staff. Great breakfast, doing vegan options for my wife was no trouble at all. Lovely clean room, extremely comfortable bed and an amazing sea view. Binoculars in the room are a nice touch.
Stayed in February 2025
Reviewed: January 6, 2025
Mark
United Kingdomnothing everything was great
everything location food room and staff were all fantastic go to Whitby often and its the best stay by far would highly recomend
Stayed in January 2025
Reviewed: January 4, 2025
Hazeltine
United KingdomThe mattress was too soft for me, but that's just my preference.
We like the location, but it is a walk into town. Loved that the put binoculars in the room as we had a sea view.
Stayed in January 2025
Reviewed: January 1, 2025
Angela
United KingdomRoom was big, very clean, bed comfy. Lovely sea view. Breakfast was great too. Good choice for breakfast.
Stayed in January 2025
Reviewed: December 9, 2024
Chris
United KingdomNothing
Location is very good and sea views On arrival staff very polite Very warm and cosy room Breakfast is excellent with plenty of choices Room immaculate All staff very friendly and helpful
Stayed in December 2024
Reviewed: November 30, 2024
Jonathan
United KingdomEvening meal prices are a bit high.
Breakfast was good with good choices.
Stayed in November 2024
Reviewed: November 24, 2024
Julie
United KingdomWe were extremely happy with our stay very satisfied with the room and a very pleasant view
It was a lovely breakfast with lots of lovely choices
Stayed in October 2024
Reviewed: November 5, 2024
Jakovele
United KingdomEverything
Stayed in September 2024
Reviewed: November 4, 2024
John
United KingdomBreakfast was good, although my partners veggie breaky could've been better - sausage wasn't great & possibly undercooked both days, but that's my only negative comment over our whole stay.
Location was excellent for our needs. Bathroom in room was bigger than expected, room itself was a standard size but very clean. A painting fell off the wall & smashed whilst we were out. When I reported it the staff was happy to get this cleared up without any blame to us - which was excellent customer service. Would stay again & would recommend the hotel.
Stayed in November 2024
Reviewed: November 4, 2024
Julie
United KingdomEverything good,no complaints
It was clean,the staff would go out of their way to help,the breakfast ,plenty of choice and hot.
Stayed in November 2024
Reviewed: November 4, 2024
Oscar
United KingdomStairs are hard to get up with luggage with the risk of knocking something off of the wall,
Very friendly staff, gorgeous location overlooking the sea, clean and tidy, a good range of breakfast options. The shower was fully working and was easy to set the temperature. Working TV with a decent selection of channels.
Stayed in November 2024
Reviewed: November 1, 2024
Elena
United KingdomStaff were friendly and caring. Great views, hotel warm and cosy
Stayed in November 2024
Reviewed: October 29, 2024
Ann
United KingdomGreat breakfast and location.
Stayed in October 2024
Reviewed: October 29, 2024
Jodie
United KingdomWe knew the head height might be limited, it was only a slight issue in the bathroom. We knew it wasn't a vegan hotel so we should have better prepared for the lack of milk for our tea in the room, we brought our own for breakfast and they stored it in their fridge. We knew the location so expected a walk. We knew the top floor so expected stairs. Not negatives for us as much as information for others to bear in mind.
Breakfast was really lovely and plentiful and there was a vegan cooked breakfast on request. The room was cosy and the beds were comfortable. Everything felt fresh and clean. The staff we all lovely.
Stayed in October 2024
Reviewed: October 28, 2024
Kozelj
AustraliaThe stairs and no fans in the room. Very hot in the room.
Excellent staff member - Dawn. Very warmly greeted us and also was the front of house manager, Bartender and cook. Food was very good, service was impressive.
Stayed in October 2024
Reviewed: October 14, 2024
Lee
United KingdomExcellent
Stayed in October 2024
Reviewed: October 12, 2024
Nicola
United KingdomMy partner hit his head on ceiling getting out of bath, low ceiling top floor. Maybe mentioning height in room description for tall people.
Brilliant location, lovely food. Comfortable bed. Brilliant view with binoculars to use.
Stayed in September 2024
Reviewed: September 29, 2024
Archie
United KingdomThere was nothing to dislike,as i said above,everything was spot on,will go back for sure. ✌️
Everything,location,cleanliness & staff were all friendly when spoken to, the place was immaculate,food was great,everything was punctual,would defo recommend this small very friendly hotel.
Stayed in September 2024
Waldachtal, Germany
Srbská Kamenice, Czech Republic
Vilanova i la Geltrú, Spain
Sveti Petar, Croatia
Cádiz, Spain
Hout Bay, South Africa
Nyaungshwe Township, Myanmar
Ica, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content