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  5. Reviews of The Swan - A Colombo Edition Hotel

Reviews of The Swan - A Colombo Edition Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Sandhill Littleport, Ely, CB6 1NT, United Kingdom

#6 of 7 hotels in Ely

Guests' Choice

Review Score

Based on 235 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.6

  • Location

    8.5

  • Facilities

    7.1

  • Staff

    8.7

  • Value for money

    7.1

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 9, 2023

    8.0
    Beautiful location with stylish, if expensive, facilities and good food.
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights

    No vegetarian English breakfast option but lots of other choices. The Hotel was further away from Ely than the address and post suggests. It's not in Ely, It's a twenty minute drive away. The noise of a generator on the site was rather loud and could be heard in the background in the rooms.

    Excellent but expensive breakfast. Lovely deck on the riverside. Nice view from the rooms. Friendly relaxed staff. Very good furnishings and decoration. Great walks in the area.

    Stayed in May 2023

  • Reviewed: May 5, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable bed and noisy fan? (From adjacent room??)

    The room view and good sized bathroom.

    Stayed in May 2023

  • Reviewed: April 25, 2023

    6.0
    Lovely staff but not the most comfortable room and at least 10 minutes from Ely by car
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Carpet in room was grubby, pillows were hard, no iron

    Friendly staff, nice toiletries, lovely little balcony, quiet

    Stayed in April 2023

  • Reviewed: April 15, 2023

    7.0
    Great location, clean and comfortable.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hairdryer in room and the place was all locked up when left in the morning at 8am, so I didn’t know where to put my key. Otherwise a lovely place to stay

    Very comfortable and clean, great location. Loved sitting out on the balcony in the morning, having a coffee and watching the sunrise

    Stayed in April 2023

  • Reviewed: April 3, 2023

    6.0
    One night only
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    TV missing half the channels, reported, nothing happened. Chair on balcony rusty where paint has come away. Drink over priced for location.

    Location

    Stayed in March 2023

  • Reviewed: April 2, 2023

    8.0
    A lovely place to stay along the Fen Rivers Way
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Not a budget option.

    Beautiful room overlooking the river. Fantastic food.

    Stayed in March 2023

  • Reviewed: March 25, 2023

    8.0
    Relaxing night stay
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night

    Looked a little messy out by the car park.

    Out look from bedroom was lovely. Breakfast good. Coffee not so good.

    Stayed in March 2023

  • Reviewed: March 16, 2023

    8.0
    Comfortable room and close to Cambridge and Ely
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    The coffee machine could have done with some instructions and a note of the WiFi password.

    Pleasant quiet room. Bed comfortable.

    Stayed in March 2023

  • Reviewed: March 16, 2023

    7.0
    To expensive for what it is. A restaurant with a few super bedrooms
    • Business trip
    • Solo traveler
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Bedrooms linked to main building. Walk outside from bedrooms to restaurant.

    Quality of poached eggs was amazing

    Stayed in March 2023

  • Reviewed: January 31, 2023

    8.0
    V happy
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Some more ‘pub grub’ on the menu

    Breakfast etc vg

    Stayed in January 2023

  • Reviewed: January 17, 2023

    8.0
    great location for my needs, great food and comfy bed
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    allocated a disabled room, no hairdryer as stated on description

    location and friendliness of staff

    Stayed in January 2023

  • Reviewed: January 16, 2023

    8.0
    As above
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights

    Nothing

    We have stayed at the Swan many times over the years as my wife is from Littleport,the new owners are still in the process of settling in and making many improvments, our stay was as expected and we were satisfied with the accommodation and food.

    Stayed in January 2023

  • Reviewed: April 30, 2025

    3.0
    Poor
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    No breakfast available, discount card given for coffee shop in village but it was closed on Sunday morning. Kitchen closed at 8pm but even earlier on Sunday, at 7.30 pm no food to be had. Last orders at bar 9.30pm and closed at 10pm. No housekeeping for 3 night stay, allegedly a card to put on door if required but no such card in room. Very rusty table on balcony which was removed on request very quickly. Cleaning around outside of shower was poor, probably due to continuous lack of good cleaning and water escape from very small shower screen. Could not recommend to family or friends and would not stay again.

    On the waterfront. Should be an absolute gem but very shabby. Very clean bedding and towels. Friendly, reactive staff. Comfortable bed. Good hospitality tray but not replenished. Good amount of sockets around the spacious room with USB port on the one next to the bed. Good size room and storage space for short stay. With some small changes it could be great.

    Stayed in April 2025

  • Reviewed: April 15, 2025

    4.0
    We thought we were going to a hotel with a luxury room not a pub with no hotel facilities and run down chalets at the ba
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    Unable to check in for an hour and a half due to correct staff not being on site (only the barman there) and problem with making key card. 1st room offered had broken toilet seat and rusty table and chair on the veranda. After threatening to leave we were given a 2nd room which had no cover on shower drain which was very painful for my partner when she stood on the exposed drain. Shower also had faulty door. Access to rooms was external from the pub (which is what the property is, a pub with rooms built separately at the back) and was in darkness across the car park. Room phone unplugged and didn't work when plugged back in. Lady had to reset the phone. Safe not working. Again lady had to set up safe online with her phone. No breakfast facilities on site.

    Room interior, view.

    Stayed in April 2025

  • Reviewed: April 12, 2025

    9.0
    Quirky and friendly - a memorable stay
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Balcony overlooking great Ouse

    Stayed in April 2025

  • Reviewed: March 30, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was grate starf helpful and friendly. Music on the bar Friday night to loud barman could not hear to take my drinks order. Saturday night lack of food on menu. Ended up with bar snacks

    Stayed in March 2025

  • Reviewed: March 5, 2025

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Staff very friendly. Room was basic. Whole stay ruined by arrogant drunk guitar player who wouldn't shut up playing while others are trying to eat/ watch sports etc. No attempt to stop him or acknowledge how much of a nuisance he was.

    Stayed in March 2025

  • Reviewed: March 2, 2025

    2.0
    Will not stay again.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights

    Lighting to the accommodation very poor. Bathroom very tatty , tap , handle and lo roll holder all broken. No breakfast available. Central heating not working so fan heater in room but bathroom freezing. Bathrobe full of stains.

    Nice view , staff were friendly

    Stayed in March 2025

  • Reviewed: March 2, 2025

    4.0
    Disappointed
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, room needed a good clean.

    The staff were very friendly & helpful.

    Stayed in March 2025

  • Reviewed: February 25, 2025

    10
    Had a great stay!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly, helpful staff, big room with lovely view of the river. Great shower, comfy bed.

    Stayed in February 2025

  • Reviewed: February 3, 2025

    3.0
    Poor
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    No breakfast provided Cold Poor WIFY

    Stayed in January 2025

  • Reviewed: January 27, 2025

    1.0
    Don’t ever stay here, the place is awful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property have miss advertised there facilities, the place looks nothing like the photos on the app, the whole place had a horrible smell to it and the rooms were absolutely awful

    The property have miss advertised there facilities, the place looks nothing like the photos on the app, the whole place had a horrible smell to it and the rooms were absolutely awful, when the issue was explained to the lady on the phone she was very rude

    Stayed in January 2025

  • Reviewed: January 23, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    All good

    Stayed in January 2025

  • Reviewed: December 16, 2024

    2.0
    Would not stay again.
    • Leisure trip
    • Travelers with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very cold throughout as radiators were not on, heaters were provided for room but the restaurant was also very cold. Rooms had dirty floors, sink hanging off wall, broken shower door, bathroom door handle was falling off. Beds not the most comfortable. No breakfast but offered 10% off from Habis, which is a 10 minute walk - which was excellent.

    Staff were very nice considering only 2 on shift. Evening meal was excellent

    Stayed in December 2024

  • Reviewed: November 30, 2024

    5.0
    Not good value for money in current state.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Needed updating and balcony with furniture all rusted. Bathroom needs to be updated. Doors bang.

    Nice room by the river. Walkable to train station.

    Stayed in November 2024

Showing 76 - 100

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