Wonderful hotel. Room was very nice and nicely decorated with everything you would need. Staff very helpful. Breakfast was delicious.

Stayed in April 2025

Small issue with the sink drainage but didn't effect our stay one bit

Perfect break away for the wife's birthday. Hotel and staff went above an beyond to make us welcome. Good location for Concert Square and surrounding bars. Will book again...

Stayed in March 2025

Great location and friendly staff! Hotel has beautiful character and very clean modern rooms with great facilities. The complimentary drinks in the mini bar are a great touch. Would definitely stay here again

Stayed in March 2025

Beautiful lovely and clean

Stayed in March 2025

This hotel is by far one of the nicest I’ve stayed in in Liverpool. It was immaculately clean, comfortable, rooms are beautiful- the showers are amazing, the food and drink in the bar was amazing g and the staff are so polite and friendly and helpful.

Stayed in March 2025

Leaving

Excellent.Highly recommend.

Stayed in March 2025

Room was hot - no windows for fresh air

Very friendly staff on arrival and throughout the trip. Room was lovely - very clean and modern decor!

Stayed in March 2025

Had workmen outside of my room talking loudly early in the morning. Other than that, it was a wonderful stay

Great property! Excellent customer service and very friendly staff! Nice gym and had a wonderful stay

Stayed in March 2025

Beautiful room, excellent and extremely pleasant staff, wonderful food, central location - the works.

Stayed in March 2025

Nothing - I will stay here again.

This is a gorgeous, modern and stylish hotel. I loved the room and it was a great size. Walk in shower was a delight and the bar area was lovely too.

Stayed in March 2025

N/A

The breakfast was stunning, the staff were friendly and the food was delicious. The check in process was a easy and quick

Stayed in March 2025

Woke early both mornings to fire alarm and then some form of drilling noise.

All staff extremely welcoming. Facilities are incredible.

Stayed in March 2025

View

Clean

Stayed in December 2024

I couldn’t get subtitles on the tv. The staff offered to help me but to no avail. I am hard of hearing and didn’t want to cause as disturbance by having the tv really loud .

Location and facilities. Rooms were a good size and the showers were lovely. The staff were exceptional. They were very helpful and cheerful.

Stayed in March 2025

Bed size too small

Would recommend

Stayed in March 2025

Hotel bar could have stayed open a little later in the evening, it shuts at 11pm but would have been nice to come back and have a drink back at the hotel bar before going upto the room.

Great location, staff were very friendly and helpful. Very clean everywhere and a Fantastic breakfast. Shower was excellent.

Stayed in March 2025

n/a

Beautiful hotel with very friendly staff!

Stayed in March 2025

Cleaning staff

Everything from checking in to departure. The only rude people we met were the cleaning staff. We always interact with all members of personnel whilst staying at the Lowry Hotel, Manchester (5*), or staying at a Premier Inn. They are always polite and respectful. At the Halyard, they were rude (getting out of the and getting into the lift) they would simply push you aside. It is such a shame as this is one of the nicest hotels we have stayed in. Every other member of staff was so professional and extremely pleasant. We have already recommended this hotel to at least 6 or 7 friends/family members. We give this hotel a 5* rating. We cannot wait to go back.

Stayed in February 2025

All good, no negatives

Central location Interior very pleasant and comfortable

Stayed in March 2025

We didn't realise we could (briefly) park on the pavement outside to unload, so we had to walk from the car park with our bags

Great location, easy to walk to lots of interesting places. Really lovely, friendly & helpful staff.

Stayed in March 2025

Wifi wasn't great.

Exactly what you would want in a hotel. Clean, looks good, comfortable rooms, friendly staff and nice restaurant/bar downstairs. Will definitely stay here again when I come back to Liverpool.

Stayed in March 2025

Nothing to fault.

Very beautiful hotel and the room was very clean.

Stayed in February 2025

Nothing

The room was amazing, so modern and clean, staff couldn’t do enough for you!

Stayed in March 2025

Little bit of street noise from the street/people leaving bars in the early hours.

Wonderful hotel, the staff were extremely helpful & friendly. The room was comfortable and spacious. Excellent location pleasant 10 minutes walk to the shopping or dock area. Amazing breakfast! Couldn't fault.

Stayed in March 2025