The bed needs a new mattress!

The dinner and breakfast were outstanding! The Woolpack was right along the Pilgrims Way, which we appreciated since we were walking to Canterbury. The town is just delightful, and we were sorry not to spend more time there. We loved the little patio out back, where we could enjoy the sun and a cool drink.

Stayed in June 2022

Lack of decaf coffee for breakfast

Good tasty breakfast.

Stayed in June 2022

Everything was as expected, an old Inn and a lovely old village.

We wanted a sober breakfast and the lady that served us was very friendly and gave us toast and jam and tea and wanted nothing in return. That was very kind of her. Good parking spot and accessability. We slept well, everything was quiet.

Stayed in June 2022

Wish there was a fan as it was very hot that day

The room was a good size

Stayed in May 2022

Floorboards creak throughout the converted stable block!

Check in very easy. staff friendly, room clean and tidy. Stayed during the Queens Platinum Jubilee celebrations yet no problems parking or eating in the hotel/pub. The quality of the food was AMAZING, no honestly, it was brilliant, and reasonably priced. Located in a very nice, quaint, village, picturesque in fact. Hotel is centrally located for Canterbury, Herne Bay etc.

Stayed in June 2022

The location the food the service. There was a long delay with 1 of the rooms being cleaned but the staff did everything they could to sort as quickly as possible

Stayed in May 2022

couldn’t open door to garden and needed to replace the slats on one of the beds so daughter could sleep on it as mattress fell through a little.

great sized room, everything we needed, staff brilliant, food excellent and dog friendly!

Stayed in May 2022

Some of the dishes at dinner and breakfast could be improved - pancakes a little burnt and shepherds pie quite salty, and coffee at breakfast not great one of the days,, but the other meals we had were good. Drains in shower need a little bit of unblocking as draining slowly.

Overall good and comfortable. Very friendly and helpful staff Very peaceful at night with no traffic noise!

Stayed in May 2022

evening meal, breakfast, bar

Stayed in May 2022

Only the absence of any staff at 7.30 . Hope they found the key where I left it.

Pleasant evening meal. Unfortunately we had to miss breakfast as we had to leave by7.30

Stayed in May 2022

dirty cups at breakfast

lovely quaint rooms and perfect for the dog

Stayed in May 2022

Everything was fine. Room was clean and cozy. The breakfast waitress was exceptional.

Stayed in May 2022

The bed was slightly hard, and the shower was only the tiniest bit grubby on the bottom but apart from that absolutely perfect.

The staff were amazing, welcoming and chatty. We really enjoyed their company and they bent over backwards to accommodate our needs. Would recommend this due to them alone!!! Food was amazing 👏

Stayed in May 2022

The en suite was very tiny with the toilet seat needing to be replaced, as it was stained with the plastic peeling off. All the silicon mastic was very untidy & dirty. The back of the door was very dusty and looked as if it hadn't been cleaned for ages!

The location and setting was terrific. A lovely bar and restaurant area, with the bedrooms located in a seperate building. Staff were exceptionally helpful and very pleasant. Good car parking area. Apart from one starter, [overcooked], dinner was lovely. However, we did not take breakfast, so cannot comment.

Stayed in April 2022

we liked the breakfast tasty and good value for money...the staff were friendley especially matthew..poilte funny and very welcoming and made as feel welcome as soon as we arrived.

Stayed in May 2022

The bed

The breakfast

Stayed in March 2025

Bed was rock solid, bathroom absolutely tiny, noise proofing from upstairs and next door was pretty much non-existent, breakfast was disappointing with luke warm coffee and not enough space.

Lovely little village, had a fab dinner in the restaurant, room was cosy and clean. Staff were friendly but could do with some more training. Was VERY dog friendly (pretty much every other guest had a dog so worth being prepared for if allergic/not keen on doggos). Nice touches in the room like kettle and robes etc.

Stayed in March 2025

No electricity on arrival, which we were not informed about. The room was like an ice box and although the heating did come back on it then took a long while for the room to warm up. On using the en-suite, the toilet seat was broken and the shower door unable to close shut and leaking onto the bathroom floor. We were unable to shower for the whole visit. We told the staff and the tried to rectify it but on the next use the shower door fell off completely.

Lovely room just over the road from the main hotel. Access to a small courtyard garden if needed (winter so we didn’t use this space)

Stayed in February 2025

Our rooms were not ready by the check-in time, and we had to wait for 40 minutes for them to be ready. Even after that, there was still a problem with the toilet in one of the rooms, so people staying there had to wait for a visit from a plumber before they could start enjoying the stay. Things like this do happen. However, when it happens, an apology and a smile would be an expected way to deal with it. Instead, I was told in an annoyed manner that they only had three cleaners and we will just have to wait. I could later understand why the cleaners could not manage: there was a lot of noise and laughter coming through the ceiling of our room, and then the three cleaners emerged . I am glad to know that Woolpack is a good employer, and their staff can take their time chatting while guests are waiting. I do understand the policy of having the card registered in case of damage, but normally it is done without handing it over to the staff. I asked if I can enter the details myself, but, as unsafe as it felt, I was told the only way we can continue with the check in was to give my card to the same unfriendly member of staff. The rooms (after the toilet situation has been resolved) were comfortable, although no chocolate was available despite this being part of the room description. We had no bathroom towels either as the laundry service did not deliver them. Again, all this can happen, and the housekeeper was apologetic. I would still recommend this place for a stay as I choose to believe that normally they run it much more smoothly.

I booked two rooms and an evening meal for four. Staff, apart from one member, were friendly and helpful. The meal was lovely, and the service was really efficient and friendly, although one of the specials (Parma ham wrapped cod) was too dry and salty.

Stayed in November 2024

Staff pretty so-so Customer service, abysmal. The owners and their family tenants were out of town. The fire alarm went off at 11pm one night when we were asleep and guests were left to figure out what was happening, no staff on duty and no telephone in the room. In the morning, no explanation or apology, just one snarky employee who simply said, "that's in the past, get over it"

Breakfast was excellent. The Woolpack pub is great. Chilham is a lovely village and well worth the visit. The surrounding countryside is lovely

Stayed in September 2024

Alarm went off just gone 11pm and woke me up. No shower mat.

Nice room cosy atmosphere in bar very nice helpful staff

Stayed in September 2024

Food wasn’t being cooked very well. Sent my dinner back and my poached eggs in the morning were so wet like egg soup on my plate The rooms basin has the hot and cold taps muddled up. It was moving off the wall and the toilet never fully flushed

The staff and place was very cute cosy and well looked after

Stayed in August 2024

Small bathroom, no bath.

Room and bar was very cosy.

Stayed in August 2024

Location was a bit tricky to drive to in the dark

Clean and tidy

Stayed in May 2024

Builders in so, banging early in the morning, evening meal booked for 19.30, took an hour for first course of soup!

Food and ambiance

Stayed in April 2024